# Support

**URL:** https://community.metamask.com/c/support/5.md?page=11

[Latest](https://community.metamask.com/latest.md) · [Categories](https://community.metamask.com/categories.md) · [Tags](https://community.metamask.com/tags.md)

**Page:** 12

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## [Dogeverse Wallet Problem](https://community.metamask.com/t/dogeverse-wallet-problem/29066)

<div class="topic-metadata">

**Author:** [@Ibraheam](https://community.metamask.com/u/Ibraheam)\
**Replies:** 4\
**Last updated:** [June 8, 2024, 10:44am UTC](https://community.metamask.com/t/dogeverse-wallet-problem/29066 "2024-06-08T10:44:14Z")

</div>

Hello everyone! I hope I’m in the right place! I have a problem that I want to describe here. A few days ago I bought the coin dogeverse via my wallet and claimed the tokens after the presale. Everything worked fine, I c…

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## [How can remove scam alert?](https://community.metamask.com/t/how-can-remove-scam-alert/29065)

<div class="topic-metadata">

**Author:** [@VolleyManager](https://community.metamask.com/u/VolleyManager)\
**Replies:** 1\
**Last updated:** [June 8, 2024, 12:55am UTC](https://community.metamask.com/t/how-can-remove-scam-alert/29065 "2024-06-08T00:55:32Z")

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Description: Hello! I got scam warning when add custom network in MetaMask. “This is a potential scam” how can we remove this warning message when users add our chain in MetaMask? Please help me to fix it asap Than…

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## [Connect to the site](https://community.metamask.com/t/connect-to-the-site/29069)

<div class="topic-metadata">

**Author:** [@user1202](https://community.metamask.com/u/user1202)\
**Replies:** 2\
**Last updated:** [June 7, 2024, 2:01pm UTC](https://community.metamask.com/t/connect-to-the-site/29069 "2024-06-07T14:01:38Z")

</div>

Hello, I bought a lot of tokens, today is the time to claim, but when I connect to the site, I get this error Wallet Risk Level High, please help me so that I can claim my tokens, their value is more than 50k$

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## [I have some notcoin at etherium but do t aee the value](https://community.metamask.com/t/i-have-some-notcoin-at-etherium-but-do-t-aee-the-value/29050)

<div class="topic-metadata">

**Author:** [@user1177](https://community.metamask.com/u/user1177)\
**Replies:** 14\
**Last updated:** [June 6, 2024, 2:13pm UTC](https://community.metamask.com/t/i-have-some-notcoin-at-etherium-but-do-t-aee-the-value/29050 "2024-06-06T14:13:22Z")

</div>

So my notcoin is fake???and why i see the amount at MetaMask and not the value and at telegram wallet i see the amount and the vakue

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## [MetaMask Institutional "Request Access" button is not working](https://community.metamask.com/t/metamask-institutional-request-access-button-is-not-working/29062)

<div class="topic-metadata">

**Author:** [@jnj](https://community.metamask.com/u/jnj)\
**Replies:** 3\
**Last updated:** [June 6, 2024, 6:29am UTC](https://community.metamask.com/t/metamask-institutional-request-access-button-is-not-working/29062 "2024-06-06T06:29:24Z")

</div>

It is getting stuck forever at spinner on page MetaMask Institutional: The Web3 Wallet Solution for Organizations

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## [Display of NFT's in Wallet and Portfolio](https://community.metamask.com/t/display-of-nfts-in-wallet-and-portfolio/29054)

<div class="topic-metadata">

**Author:** [@StayingGreen](https://community.metamask.com/u/StayingGreen)\
**Replies:** 1\
**Last updated:** [June 5, 2024, 9:59am UTC](https://community.metamask.com/t/display-of-nfts-in-wallet-and-portfolio/29054 "2024-06-05T09:59:59Z")

</div>

Today I imported a BSC NFT into my MetaMask wallet that I had transferred from Binance in Jan 2023 - it appeared straight away with active preview. I then transferred 4x NFT from Binance and imported them into MetaMask, …

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## [Cancel a successful transaction](https://community.metamask.com/t/cancel-a-successful-transaction/29048)

<div class="topic-metadata">

**Author:** [@pvmajid](https://community.metamask.com/u/pvmajid)\
**Replies:** 1\
**Last updated:** [June 4, 2024, 8:14am UTC](https://community.metamask.com/t/cancel-a-successful-transaction/29048 "2024-06-04T08:14:28Z")

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Hello dears Can a successful transaction be canceled? The transaction was related to the withdrawal of DEGEN currency Apparently, the currency of DEGEN has also encountered some transfer problems The Dijon transaction…

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## [How to revoke coin recover](https://community.metamask.com/t/how-to-revoke-coin-recover/29044)

<div class="topic-metadata">

**Author:** [@saidur48](https://community.metamask.com/u/saidur48)\
**Replies:** 1\
**Last updated:** [June 3, 2024, 1:00pm UTC](https://community.metamask.com/t/how-to-revoke-coin-recover/29044 "2024-06-03T13:00:14Z")

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Description: Purpose: Extension/Mobile/Both: Images/Attachments: How to recover it How recover it

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## [Why can’t I receive into my wallet. And I get charged for gas even wen a tonken fails to enter it.Please I need urgent help on this matter](https://community.metamask.com/t/why-can-t-i-receive-into-my-wallet-and-i-get-charged-for-gas-even-wen-a-tonken-fails-to-enter-it-please-i-need-urgent-help-on-this-matter/29036)

<div class="topic-metadata">

**Author:** [@Duke](https://community.metamask.com/u/Duke)\
**Replies:** 1\
**Last updated:** [June 1, 2024, 8:20pm UTC](https://community.metamask.com/t/why-can-t-i-receive-into-my-wallet-and-i-get-charged-for-gas-even-wen-a-tonken-fails-to-enter-it-please-i-need-urgent-help-on-this-matter/29036 "2024-06-01T20:20:31Z")

</div>

Why can’t I receive into my wallet. And I get charged for gas even wen a tonken fails to enter it.Please I need urgent help on this matter

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## [Metamask keep loading at the Logo](https://community.metamask.com/t/metamask-keep-loading-at-the-logo/28960)

<div class="topic-metadata">

**Author:** [@MixMaxBlue](https://community.metamask.com/u/MixMaxBlue)\
**Replies:** 10\
**Last updated:** [June 1, 2024, 10:52am UTC](https://community.metamask.com/t/metamask-keep-loading-at-the-logo/28960 "2024-06-01T10:52:08Z")

</div>

hi guys, it’s my first time facing this error, my MetaMask unable to open it’s stuck on the logo even i wait for 1 hour still stuck, i am using windows 11 latest updated, chrome latest updated, and also MetaMask lat…

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## [Metamask withdraw](https://community.metamask.com/t/metamask-withdraw/29026)

<div class="topic-metadata">

**Author:** [@Iqba](https://community.metamask.com/u/Iqba)\
**Replies:** 1\
**Last updated:** [May 31, 2024, 11:55pm UTC](https://community.metamask.com/t/metamask-withdraw/29026 "2024-05-31T23:55:05Z")

</div>

\*\*Description:\*\*I have made a withdrawal request to BNB from MetaMask openEX, MetaMask has confirmed the withdrawal but it is still not coming to my BNB account, what should I do now? Purpose: Extension/Mobile/Both: I…

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## [HELP Transfer ETH](https://community.metamask.com/t/help-transfer-eth/29015)

<div class="topic-metadata">

**Author:** [@lluravazzi](https://community.metamask.com/u/lluravazzi)\
**Replies:** 0\
**Last updated:** [May 29, 2024, 12:36pm UTC](https://community.metamask.com/t/help-transfer-eth/29015 "2024-05-29T12:36:07Z")

</div>

I’m trying to withdraw crypto ETH to return to my account, but the return can only be done via card, and they don’t accept any card that I’ve already tested!! I want to leave MetaMask, please help me!!! App

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## [When will the development of the recovery program for Android phones be completed?](https://community.metamask.com/t/when-will-the-development-of-the-recovery-program-for-android-phones-be-completed/29013)

<div class="topic-metadata">

**Author:** [@LEEHEEJU](https://community.metamask.com/u/LEEHEEJU)\
**Replies:** 2\
**Last updated:** [May 29, 2024, 1:06pm UTC](https://community.metamask.com/t/when-will-the-development-of-the-recovery-program-for-android-phones-be-completed/29013 "2024-05-29T13:06:40Z")

</div>

I am an Android mobile phone user. I installed MetaMask on my phone and bought an NFT and had it, but I found that the MetaMask program was deleted, and I did not take notes of the secret recovery text when installing it…

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## [Getting JSON RPC error](https://community.metamask.com/t/getting-json-rpc-error/28895)

<div class="topic-metadata">

**Author:** [@cab00676](https://community.metamask.com/u/cab00676)\
**Replies:** 11\
**Last updated:** [May 28, 2024, 9:52pm UTC](https://community.metamask.com/t/getting-json-rpc-error/28895 "2024-05-28T21:52:46Z")

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Hi Team, I am getting JSON RPC Error but this issue is only on Base network. I’ve checked the RPC link which i added. It was working great from months but now suddenly getting error whenever i try to do transaction. How…

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## [Attention Metamask Product Manager!](https://community.metamask.com/t/attention-metamask-product-manager/29002)

<div class="topic-metadata">

**Author:** [@lingyi01](https://community.metamask.com/u/lingyi01)\
**Replies:** 5\
**Last updated:** [May 28, 2024, 3:02pm UTC](https://community.metamask.com/t/attention-metamask-product-manager/29002 "2024-05-28T15:02:49Z")

</div>

Let’s cut straight to the chase. I have some grievances to air! Despite numerous updates, why is the user experience still so underwhelming? Have you personally used your own wallet? Do you use the OKX Wallet? It’s a f…

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## [Login In on desktop not possible -](https://community.metamask.com/t/login-in-on-desktop-not-possible/28883)

<div class="topic-metadata">

**Author:** [@sanjaya](https://community.metamask.com/u/sanjaya)\
**Replies:** 8\
**Last updated:** [May 28, 2024, 2:49pm UTC](https://community.metamask.com/t/login-in-on-desktop-not-possible/28883 "2024-05-28T14:49:29Z")

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Hello support, on my desktop I can not login anymore as - see screenshot - it keeps spinning and spinning with no end. funny, I can log in on my mobile phone. I wonder why, as I have nothing changed besides I was inst…

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## [Fake facebook support groups ripping people of their wallet assets](https://community.metamask.com/t/fake-facebook-support-groups-ripping-people-of-their-wallet-assets/28999)

<div class="topic-metadata">

**Author:** [@Rosalinda](https://community.metamask.com/u/Rosalinda)\
**Replies:** 3\
**Last updated:** [May 28, 2024, 2:16pm UTC](https://community.metamask.com/t/fake-facebook-support-groups-ripping-people-of-their-wallet-assets/28999 "2024-05-28T14:16:53Z")

</div>

https:// www .facebook.com/share/5Mrfhjc7D9CueVg8/?mibextid=A7sQZp https:// www .facebook.com/share/B6ucXQenXc6JDNH6/?mibextid=A7sQZp These two facebook groups are notorious for stealing peoples wallet access and takin…

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## [Amount tokens and conversion $ UI bug](https://community.metamask.com/t/amount-tokens-and-conversion-ui-bug/29007)

<div class="topic-metadata">

**Author:** [@GoodSaul](https://community.metamask.com/u/GoodSaul)\
**Replies:** 1\
**Last updated:** [May 28, 2024, 11:39am UTC](https://community.metamask.com/t/amount-tokens-and-conversion-ui-bug/29007 "2024-05-28T11:39:50Z")

</div>

Except for the BNB token which is displayed correctly, all other tokens are displayed with $ conversion first and amounts below. Like this: I think that the “right” way to display this is like BNB is, amount first and…

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## [Send USDC, No Show to my Account (Base Network)](https://community.metamask.com/t/send-usdc-no-show-to-my-account-base-network/29008)

<div class="topic-metadata">

**Author:** [@rysee](https://community.metamask.com/u/rysee)\
**Replies:** 4\
**Last updated:** [May 28, 2024, 9:46am UTC](https://community.metamask.com/t/send-usdc-no-show-to-my-account-base-network/29008 "2024-05-28T09:46:27Z")

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I send a USDC Token from Ronin Wallet to my MetaMask Wallet (Base Network). Ronin Network it is successful, but on my account no show of the USDC Token. I know the amount is small but still someone can explain what happe…

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## [Unlock Protocol support](https://community.metamask.com/t/unlock-protocol-support/28955)

<div class="topic-metadata">

**Author:** [@bestape](https://community.metamask.com/u/bestape)\
**Replies:** 7\
**Last updated:** [May 27, 2024, 11:40pm UTC](https://community.metamask.com/t/unlock-protocol-support/28955 "2024-05-27T23:40:17Z")

</div>

Hello MetaMask Support, I’m opening this topic for Unlock Protocol support in general, but my specific issue is an estimated changes error. Here’s the error: The transaction worked though OP Mainnet Transaction Has…

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## [Please help me?](https://community.metamask.com/t/please-help-me/29006)

<div class="topic-metadata">

**Author:** [@Eslami814](https://community.metamask.com/u/Eslami814)\
**Replies:** 1\
**Last updated:** [May 27, 2024, 4:21pm UTC](https://community.metamask.com/t/please-help-me/29006 "2024-05-27T16:21:01Z")

</div>

Hi My mobile phone become destroyed and I have only private key only is possible I enter to my MetaMask wallet? Please help me

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## [Getting JSON RPC error on BASE NETWORK](https://community.metamask.com/t/getting-json-rpc-error-on-base-network/29005)

<div class="topic-metadata">

**Author:** [@dcacryptodaily](https://community.metamask.com/u/dcacryptodaily)\
**Replies:** 8\
**Last updated:** [May 27, 2024, 12:33pm UTC](https://community.metamask.com/t/getting-json-rpc-error-on-base-network/29005 "2024-05-27T12:33:19Z")

</div>

Hi Team, I am getting JSON RPC Error when SWAP or BRIDGE crypto, but this issue is only on Base network. I’ve checked the RPC link which i added. It was working great from months but now suddenly getting error whenever …

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## [I transferred one core from one address to another on the same network, and the transaction was completed successfully, but the assets did not appear, and the gas was deducted](https://community.metamask.com/t/i-transferred-one-core-from-one-address-to-another-on-the-same-network-and-the-transaction-was-completed-successfully-but-the-assets-did-not-appear-and-the-gas-was-deducted/29000)

<div class="topic-metadata">

**Author:** [@Ahmed171990](https://community.metamask.com/u/Ahmed171990)\
**Replies:** 1\
**Last updated:** [May 27, 2024, 7:56am UTC](https://community.metamask.com/t/i-transferred-one-core-from-one-address-to-another-on-the-same-network-and-the-transaction-was-completed-successfully-but-the-assets-did-not-appear-and-the-gas-was-deducted/29000 "2024-05-27T07:56:07Z")

</div>

Description: Purpose: Extension/Mobile/Both: Images/Attachments: I transferred one core from one address to another on the same network, and the transaction was completed successfully, but the assets did not appear, …

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## [Legitimate website unblock](https://community.metamask.com/t/legitimate-website-unblock/28996)

<div class="topic-metadata">

**Author:** [@Ruslan7](https://community.metamask.com/u/Ruslan7)\
**Replies:** 1\
**Last updated:** [May 25, 2024, 9:59pm UTC](https://community.metamask.com/t/legitimate-website-unblock/28996 "2024-05-25T21:59:55Z")

</div>

Hi, Our website, omikamitoken . com, which is the official one, has been getting targeted by scammers. They are using phishing website redirects, for example, omikatoken . org, and also sending these fake websites throu…

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## [Computer broke, dont have seedphrase, what can i do to access my metamask wallet?](https://community.metamask.com/t/computer-broke-dont-have-seedphrase-what-can-i-do-to-access-my-metamask-wallet/28994)

<div class="topic-metadata">

**Author:** [@k-jay084](https://community.metamask.com/u/k-jay084)\
**Replies:** 1\
**Last updated:** [May 25, 2024, 2:53pm UTC](https://community.metamask.com/t/computer-broke-dont-have-seedphrase-what-can-i-do-to-access-my-metamask-wallet/28994 "2024-05-25T14:53:46Z")

</div>

My Computer broke and i dont have my seedphrase. I downloaded MetaMask on my new device however it only gives option of entering seedphrase. Please Advise?

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## [Cannot send crypto from Metamask wallet](https://community.metamask.com/t/cannot-send-crypto-from-metamask-wallet/28885)

<div class="topic-metadata">

**Author:** [@HalfEatenAvacado](https://community.metamask.com/u/HalfEatenAvacado)\
**Replies:** 2\
**Last updated:** [May 25, 2024, 12:30pm UTC](https://community.metamask.com/t/cannot-send-crypto-from-metamask-wallet/28885 "2024-05-25T12:30:46Z")

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Whenever I try to send any tokens on Polygon Mainnet to another wallet I get the error Internal JSON-RPC error. Tried several times now over the last few days but always the same thing. Any idea how I fix this?

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## [No chatbox in live chat](https://community.metamask.com/t/no-chatbox-in-live-chat/28987)

<div class="topic-metadata">

**Author:** [@EasterBunny](https://community.metamask.com/u/EasterBunny)\
**Replies:** 4\
**Last updated:** [May 24, 2024, 7:27am UTC](https://community.metamask.com/t/no-chatbox-in-live-chat/28987 "2024-05-24T07:27:39Z")

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How can I write to live support? No chatbox aviable; Look screenshot: Any idea?

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## [Unable to log in from PC, multiple wallets, Chrome or Edge](https://community.metamask.com/t/unable-to-log-in-from-pc-multiple-wallets-chrome-or-edge/28976)

<div class="topic-metadata">

**Author:** [@DCMaga24](https://community.metamask.com/u/DCMaga24)\
**Replies:** 2\
**Last updated:** [May 22, 2024, 8:13pm UTC](https://community.metamask.com/t/unable-to-log-in-from-pc-multiple-wallets-chrome-or-edge/28976 "2024-05-22T20:13:51Z")

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I have a few different MetaMask wallets, both on Chrome and Edge browsers. I’ve had them from a few years to several months. Maybe a month or 6 weeks ago I noticed they were taking longer to open, which may or may not ha…

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## [Dropped Transaction (BSC network)](https://community.metamask.com/t/dropped-transaction-bsc-network/28973)

<div class="topic-metadata">

**Author:** [@sohailbadghisi](https://community.metamask.com/u/sohailbadghisi)\
**Replies:** 1\
**Last updated:** [May 22, 2024, 7:24am UTC](https://community.metamask.com/t/dropped-transaction-bsc-network/28973 "2024-05-22T07:24:20Z")

</div>

Hello, I tried to send some of my $GMRX token to another wallet. but the transaction is dropped. I don’t know why?? what is the reason of this?? I paid the transaction fee also!! This is the wallet address: 0x9BFb5A70F9…

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## [Please Help! I Accidently send MATIC on BNB network to Polymatic Network on Kraken.. Support can't help](https://community.metamask.com/t/please-help-i-accidently-send-matic-on-bnb-network-to-polymatic-network-on-kraken-support-cant-help/28967)

<div class="topic-metadata">

**Author:** [@KasperV](https://community.metamask.com/u/KasperV)\
**Replies:** 3\
**Last updated:** [May 20, 2024, 11:56am UTC](https://community.metamask.com/t/please-help-i-accidently-send-matic-on-bnb-network-to-polymatic-network-on-kraken-support-cant-help/28967 "2024-05-20T11:56:49Z")

</div>

Please Help! I Accidently send MATIC on BNB network to Polymatic Network on Kraken… Now I feel really stupid :frowning: Kraken Support can’t help… I have seen similar toppics on the support forum but none of them hav…

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