# Support

**URL:** https://community.metamask.com/c/support/5.md?page=12

[Latest](https://community.metamask.com/latest.md) · [Categories](https://community.metamask.com/categories.md) · [Tags](https://community.metamask.com/tags.md)

**Page:** 13

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## [Un bot me pirate](https://community.metamask.com/t/un-bot-me-pirate/28968)

<div class="topic-metadata">

**Author:** [@Lebuelleu](https://community.metamask.com/u/Lebuelleu)\
**Replies:** 1\
**Last updated:** [May 20, 2024, 11:31am UTC](https://community.metamask.com/t/un-bot-me-pirate/28968 "2024-05-20T11:31:32Z")

</div>

bonjour , existe t il un anti bots car un un bot me pirate systematiquement ce qui arrive sur un compte , car ma phrase secrete a ete recuperee par quelqu’un merci

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## [Sending Floki to binance](https://community.metamask.com/t/sending-floki-to-binance/28894)

<div class="topic-metadata">

**Author:** [@ja1982](https://community.metamask.com/u/ja1982)\
**Replies:** 3\
**Last updated:** [May 8, 2024, 5:52am UTC](https://community.metamask.com/t/sending-floki-to-binance/28894 "2024-05-08T05:52:07Z")

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Hi, Real noob here and I can’t find my answer. I am trying to send floki to binance but binance only accept ERC20 network while my floki are on the Ethereum mainnet network. Do I need to find an other exchange or is the…

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## [Withdraw issue please help me](https://community.metamask.com/t/withdraw-issue-please-help-me/28813)

<div class="topic-metadata">

**Author:** [@user957](https://community.metamask.com/u/user957)\
**Replies:** 10\
**Last updated:** [May 3, 2024, 5:19pm UTC](https://community.metamask.com/t/withdraw-issue-please-help-me/28813 "2024-05-03T17:19:47Z")

</div>

Please could you help me as I made a withdraw from erc base to erc20 please help As I am yet to receive it

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## [Importing account to Metamask Wallet](https://community.metamask.com/t/importing-account-to-metamask-wallet/28962)

<div class="topic-metadata">

**Author:** [@coinriches](https://community.metamask.com/u/coinriches)\
**Replies:** 1\
**Last updated:** [May 19, 2024, 7:03am UTC](https://community.metamask.com/t/importing-account-to-metamask-wallet/28962 "2024-05-19T07:03:25Z")

</div>

I have a MetaMask account with money in it that was linked to trustwallet, it was in the “connected dApps”. I disconnected it from trustwallet so that it would show up on my MetaMask only, but now I cant access it. I c…

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## [I dont know whats going on with this Swap Transaction](https://community.metamask.com/t/i-dont-know-whats-going-on-with-this-swap-transaction/28812)

<div class="topic-metadata">

**Author:** [@nvisibl](https://community.metamask.com/u/nvisibl)\
**Replies:** 1\
**Last updated:** [April 22, 2024, 2:40pm UTC](https://community.metamask.com/t/i-dont-know-whats-going-on-with-this-swap-transaction/28812 "2024-04-22T14:40:51Z")

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I am trying to swap Based Yoda coin for Ethereum via Uniswap on the Base network During the transaction it ask me to Sign to verify the token I sign Then what happens is i get the notification to approve a transaction…

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## [Deceptive site ahead - Let's talk about app-boomerang.trade](https://community.metamask.com/t/deceptive-site-ahead-lets-talk-about-app-boomerang-trade/28949)

<div class="topic-metadata">

**Author:** [@zerovic](https://community.metamask.com/u/zerovic)\
**Replies:** 1\
**Last updated:** [May 18, 2024, 1:54pm UTC](https://community.metamask.com/t/deceptive-site-ahead-lets-talk-about-app-boomerang-trade/28949 "2024-05-18T13:54:50Z")

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Hi everyone, Not sure if this is the right category to write into, let here it comes. First of all, I’m trusting these kind of warnings, if a developer can prove that their site is not deceptive, they can always open a…

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## [Problem with MetaMask and Trezor](https://community.metamask.com/t/problem-with-metamask-and-trezor/28958)

<div class="topic-metadata">

**Author:** [@don911](https://community.metamask.com/u/don911)\
**Replies:** 1\
**Last updated:** [May 17, 2024, 9:18pm UTC](https://community.metamask.com/t/problem-with-metamask-and-trezor/28958 "2024-05-17T21:18:00Z")

</div>

Since a couple of weeks now, when I make transactions in MetaMask, after I confirm it on the Trezor and it has been successfully sent to the blockchain, the Trezor opens a second time and wants me to sign the transaction…

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## [Bitcoin on metamask](https://community.metamask.com/t/bitcoin-on-metamask/28957)

<div class="topic-metadata">

**Author:** [@Dfluit](https://community.metamask.com/u/Dfluit)\
**Replies:** 1\
**Last updated:** [May 17, 2024, 2:07pm UTC](https://community.metamask.com/t/bitcoin-on-metamask/28957 "2024-05-17T14:07:42Z")

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Hello, Someone send me btc to MetaMask after he helped me create a bitcoin adres. I can send the btc to another adres or wallet. But i get the notification that it is on bitcoin network. So i can’t do anything with it. …

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## [It does not show the balance and transactions in my account, because of a pending transaction](https://community.metamask.com/t/it-does-not-show-the-balance-and-transactions-in-my-account-because-of-a-pending-transaction/28956)

<div class="topic-metadata">

**Author:** [@Ascalad](https://community.metamask.com/u/Ascalad)\
**Replies:** 1\
**Last updated:** [May 17, 2024, 6:47am UTC](https://community.metamask.com/t/it-does-not-show-the-balance-and-transactions-in-my-account-because-of-a-pending-transaction/28956 "2024-05-17T06:47:43Z")

</div>

0x1E9701689FbbBc9206676a9C445876cbc7Aa41F8

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## [Unblock Legitimate Website](https://community.metamask.com/t/unblock-legitimate-website/28948)

<div class="topic-metadata">

**Author:** [@ezraweiss](https://community.metamask.com/u/ezraweiss)\
**Replies:** 1\
**Last updated:** [May 15, 2024, 2:20pm UTC](https://community.metamask.com/t/unblock-legitimate-website/28948 "2024-05-15T14:20:24Z")

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Domain: kroxio . com Details: MetaMask installed browsers facing issues with Fraud Warning. Please unblock it. We created an issue in github eth-phishing-detect. Please review our case and if you need any information …

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## [Tokens from okx through optimism](https://community.metamask.com/t/tokens-from-okx-through-optimism/28931)

<div class="topic-metadata">

**Author:** [@Rachel](https://community.metamask.com/u/Rachel)\
**Replies:** 1\
**Last updated:** [May 10, 2024, 4:54am UTC](https://community.metamask.com/t/tokens-from-okx-through-optimism/28931 "2024-05-10T04:54:13Z")

</div>

I have transferred my tokens from Okx through Optimism. And I didn’t receive them. How can I find them?

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## [Urgent Inquiry: Suspicious Warning Message from MetaMask on BOOMERANG Website](https://community.metamask.com/t/urgent-inquiry-suspicious-warning-message-from-metamask-on-boomerang-website/28881)

<div class="topic-metadata">

**Author:** [@dehek](https://community.metamask.com/u/dehek)\
**Replies:** 11\
**Last updated:** [May 12, 2024, 7:24pm UTC](https://community.metamask.com/t/urgent-inquiry-suspicious-warning-message-from-metamask-on-boomerang-website/28881 "2024-05-12T19:24:23Z")

</div>

Dear MetaMask Support Team, We have been conducting research on a company that we suspect may be operating a fraudulent arbitrage trading AI Bot. Recently, we noticed a warning message on their website, (app-boomerang .…

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## [How to add arbitrum network to my ledger account on MetaMask](https://community.metamask.com/t/how-to-add-arbitrum-network-to-my-ledger-account-on-metamask/28920)

<div class="topic-metadata">

**Author:** [@R.E.D](https://community.metamask.com/u/R.E.D)\
**Replies:** 1\
**Last updated:** [May 12, 2024, 8:37am UTC](https://community.metamask.com/t/how-to-add-arbitrum-network-to-my-ledger-account-on-metamask/28920 "2024-05-12T08:37:45Z")

</div>

Description: Add the Arbitrum Network to my ledger account on Matamask Purpose: Receive the arbitrum Tokens attached to my ledger account address on MetaMask Extension/Mobile/Both: Images/Attacments:

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## [What is a dormant wallet?](https://community.metamask.com/t/what-is-a-dormant-wallet/28917)

<div class="topic-metadata">

**Author:** [@KazooMcGoo](https://community.metamask.com/u/KazooMcGoo)\
**Replies:** 1\
**Last updated:** [May 12, 2024, 6:15am UTC](https://community.metamask.com/t/what-is-a-dormant-wallet/28917 "2024-05-12T06:15:21Z")

</div>

I’m working with a company who has sold a collection of NFT’s, with a price tag of over 200 ETH. The money is held in their custodial wallet, and they are telling me they can’t release it to my wallet because the wallet…

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## [Please help me see if this is a scam or not](https://community.metamask.com/t/please-help-me-see-if-this-is-a-scam-or-not/28903)

<div class="topic-metadata">

**Author:** [@Bianca1](https://community.metamask.com/u/Bianca1)\
**Replies:** 1\
**Last updated:** [May 9, 2024, 10:45am UTC](https://community.metamask.com/t/please-help-me-see-if-this-is-a-scam-or-not/28903 "2024-05-09T10:45:29Z")

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Hey , i think i got scammed, ive been emailing with this email account which was supposed to help me transfer my money from sepolia to my bank account but now it says the email doesnt exist, does anyone else have this ha…

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## [Can't open my metamask on android phone](https://community.metamask.com/t/cant-open-my-metamask-on-android-phone/28899)

<div class="topic-metadata">

**Author:** [@Revenfist](https://community.metamask.com/u/Revenfist)\
**Replies:** 4\
**Last updated:** [May 8, 2024, 4:00pm UTC](https://community.metamask.com/t/cant-open-my-metamask-on-android-phone/28899 "2024-05-08T16:00:12Z")

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I can’t open my wallet from today. It’s already 12 hours while my MetaMask doesn’t open. When I filled the password. I just can’t click on " unlock " . Button just doesn’t respond. And after 30 seconds MetaMask crashes …

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## [Metamask crashes, issue with network](https://community.metamask.com/t/metamask-crashes-issue-with-network/28892)

<div class="topic-metadata">

**Author:** [@a5g](https://community.metamask.com/u/a5g)\
**Replies:** 3\
**Last updated:** [May 6, 2024, 8:30pm UTC](https://community.metamask.com/t/metamask-crashes-issue-with-network/28892 "2024-05-06T20:30:54Z")

</div>

I have issue with MetaMask, after login there is a crash. Messages are as the following. Message: P is undefined Code: TypeError I cannot change the network, now it is ‘?’ Maybe this is the issue. Also I found that d…

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## [My wallet is not coming up, showing error](https://community.metamask.com/t/my-wallet-is-not-coming-up-showing-error/28726)

<div class="topic-metadata">

**Author:** [@user873](https://community.metamask.com/u/user873)\
**Replies:** 21\
**Last updated:** [May 6, 2024, 6:11pm UTC](https://community.metamask.com/t/my-wallet-is-not-coming-up-showing-error/28726 "2024-05-06T18:11:40Z")

</div>

My wallet isn’t coming up , showing error

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## [Some testnet chains couldnt be added, for example, base sepolia testnet](https://community.metamask.com/t/some-testnet-chains-couldnt-be-added-for-example-base-sepolia-testnet/28882)

<div class="topic-metadata">

**Author:** [@user1023](https://community.metamask.com/u/user1023)\
**Replies:** 1\
**Last updated:** [May 6, 2024, 2:59pm UTC](https://community.metamask.com/t/some-testnet-chains-couldnt-be-added-for-example-base-sepolia-testnet/28882 "2024-05-06T14:59:23Z")

</div>

Description: Purpose: base sepolia testnet Extension/Mobile/Both: Images/Attacments:

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## [Not Showing All My Tokens Anymore / Correct Balance Anymore?](https://community.metamask.com/t/not-showing-all-my-tokens-anymore-correct-balance-anymore/28876)

<div class="topic-metadata">

**Author:** [@byronpappageorge](https://community.metamask.com/u/byronpappageorge)\
**Replies:** 1\
**Last updated:** [May 6, 2024, 2:52pm UTC](https://community.metamask.com/t/not-showing-all-my-tokens-anymore-correct-balance-anymore/28876 "2024-05-06T14:52:47Z")

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I login to MM portfolio a couple times per week and always shows all my tokens / balance. However, now, out of the blue sky its only showing about 1/3 of my tokens / balance. I had to manually add tokens like USDC and W…

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## [Ethena (ENA) on MetaMask](https://community.metamask.com/t/ethena-ena-on-metamask/28888)

<div class="topic-metadata">

**Author:** [@Gundl](https://community.metamask.com/u/Gundl)\
**Replies:** 1\
**Last updated:** [May 6, 2024, 6:59am UTC](https://community.metamask.com/t/ethena-ena-on-metamask/28888 "2024-05-06T06:59:59Z")

</div>

Hey there :slight\_smile: I am trying to transfer my Ethena ($ENA) to my MetaMask wallet from one of my DEX-Accounts. For now I only did one test transfer. The system tells me, that it was transferred correctly, but I c…

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## [Unapproved transaction on Linea](https://community.metamask.com/t/unapproved-transaction-on-linea/28880)

<div class="topic-metadata">

**Author:** [@BSC](https://community.metamask.com/u/BSC)\
**Replies:** 6\
**Last updated:** [May 5, 2024, 2:41pm UTC](https://community.metamask.com/t/unapproved-transaction-on-linea/28880 "2024-05-05T14:41:21Z")

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I have an unapproved transaction in my MetaMask wallet on the Linea chain for over a month. I don’t know how to get rid of it. Usual solutions don’t work. I have tried - increasing gas, cancelling, changing the nonce to…

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## [Biometric issues](https://community.metamask.com/t/biometric-issues/28877)

<div class="topic-metadata">

**Author:** [@Famous](https://community.metamask.com/u/Famous)\
**Replies:** 1\
**Last updated:** [May 4, 2024, 9:17am UTC](https://community.metamask.com/t/biometric-issues/28877 "2024-05-04T09:17:49Z")

</div>

My biometric just disappeared from my login page

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## [My metamask has become very slow](https://community.metamask.com/t/my-metamask-has-become-very-slow/28872)

<div class="topic-metadata">

**Author:** [@zhonggu](https://community.metamask.com/u/zhonggu)\
**Replies:** 6\
**Last updated:** [May 4, 2024, 9:15am UTC](https://community.metamask.com/t/my-metamask-has-become-very-slow/28872 "2024-05-04T09:15:06Z")

</div>

Description: My MetaMask has become very slow, it takes about three seconds to open a wallet and load it, 15 seconds to switch wallets to bring up the list of wallets, and if I select a wallet it takes that long again, …

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## [Sending BNB from smart chain to KuCoin](https://community.metamask.com/t/sending-bnb-from-smart-chain-to-kucoin/28860)

<div class="topic-metadata">

**Author:** [@Help](https://community.metamask.com/u/Help)\
**Replies:** 7\
**Last updated:** [May 3, 2024, 10:02pm UTC](https://community.metamask.com/t/sending-bnb-from-smart-chain-to-kucoin/28860 "2024-05-03T22:02:39Z")

</div>

Have $80 in BNB to send to KuCoin. Set the send address and amount. Won’t calculate the gas fee. What am I doing wrong??

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## [sDAI balance has gone to zero](https://community.metamask.com/t/sdai-balance-has-gone-to-zero/28873)

<div class="topic-metadata">

**Author:** [@SteveG](https://community.metamask.com/u/SteveG)\
**Replies:** 13\
**Last updated:** [May 3, 2024, 10:33am UTC](https://community.metamask.com/t/sdai-balance-has-gone-to-zero/28873 "2024-05-03T10:33:17Z")

</div>

Hi there. I recently bridged some USDC from Arbitrum One network to sDAI on the pulsechain network and received around $125 worth and all was good for a couple of days. Yesterday I tried to swap some pTGC for pDai and…

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## [Transferring the seed phrase to the wallet](https://community.metamask.com/t/transferring-the-seed-phrase-to-the-wallet/28871)

<div class="topic-metadata">

**Author:** [@010010111](https://community.metamask.com/u/010010111)\
**Replies:** 1\
**Last updated:** [May 2, 2024, 8:28pm UTC](https://community.metamask.com/t/transferring-the-seed-phrase-to-the-wallet/28871 "2024-05-02T20:28:54Z")

</div>

I’ve been using MetaMask for a short time. A small amount of ETH and USDC is stored on it. I want to link a hardware wallet to my MetaMask account. I have a choice: Ledger Nano S, Trezor One, Keystone essential, which on…

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## [Legitimate site blocked by MetaMask eth-phishing-detect](https://community.metamask.com/t/legitimate-site-blocked-by-metamask-eth-phishing-detect/28868)

<div class="topic-metadata">

**Author:** [@mvanhalen](https://community.metamask.com/u/mvanhalen)\
**Replies:** 3\
**Last updated:** [May 2, 2024, 6:41pm UTC](https://community.metamask.com/t/legitimate-site-blocked-by-metamask-eth-phishing-detect/28868 "2024-05-02T18:41:32Z")

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Our site orna.art has been blacklisted by the MetaMask eth-phishing-detect tool and we suspect it might have been false user reports since some our our founders are politically active. We have had no user reports and are…

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## [Wallet verification and withdrawal fees](https://community.metamask.com/t/wallet-verification-and-withdrawal-fees/28859)

<div class="topic-metadata">

**Author:** [@NasDelta](https://community.metamask.com/u/NasDelta)\
**Replies:** 1\
**Last updated:** [May 1, 2024, 2:01pm UTC](https://community.metamask.com/t/wallet-verification-and-withdrawal-fees/28859 "2024-05-01T14:01:44Z")

</div>

Hello everyone, Someone sent me an email from this Email ID ( MetamaskAi@skiff.com) is it fake? Because the person who showed me how to set up a custom network to generate profits is the one who asked for my Email ID …

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## [PolygonScan says my NFT transfer went through but the NFT's aren't showing up](https://community.metamask.com/t/polygonscan-says-my-nft-transfer-went-through-but-the-nfts-arent-showing-up/28854)

<div class="topic-metadata">

**Author:** [@KazooMcGoo](https://community.metamask.com/u/KazooMcGoo)\
**Replies:** 3\
**Last updated:** [April 30, 2024, 7:38pm UTC](https://community.metamask.com/t/polygonscan-says-my-nft-transfer-went-through-but-the-nfts-arent-showing-up/28854 "2024-04-30T19:38:00Z")

</div>

I did a transfer of NFT’s from one account to another on MetaMask, due to my initial account being compromised by scammers on Discord. All except ONE of them made it The last one, named “Purple~Rain” didn’t, even though…

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