# Support

**URL:** https://community.metamask.com/c/support/5.md?page=15

[Latest](https://community.metamask.com/latest.md) · [Categories](https://community.metamask.com/categories.md) · [Tags](https://community.metamask.com/tags.md)

**Page:** 16

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## [Metamask doesn't start in Firefox and wallet can't connect to swap sites](https://community.metamask.com/t/metamask-doesnt-start-in-firefox-and-wallet-cant-connect-to-swap-sites/28669)

<div class="topic-metadata">

**Author:** [@Edwin1](https://community.metamask.com/u/Edwin1)\
**Replies:** 9\
**Last updated:** [April 6, 2024, 5:01pm UTC](https://community.metamask.com/t/metamask-doesnt-start-in-firefox-and-wallet-cant-connect-to-swap-sites/28669 "2024-04-06T17:01:35Z")

</div>

In Firefox, MetaMask doesn’t start. I can click on the icon but I only see a circle turning around. I cannot connect my wallet to swap sites as well. Any idea what I can do?

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## [Unverified token at no fiat value](https://community.metamask.com/t/unverified-token-at-no-fiat-value/28672)

<div class="topic-metadata">

**Author:** [@wano](https://community.metamask.com/u/wano)\
**Replies:** 4\
**Last updated:** [April 6, 2024, 10:17am UTC](https://community.metamask.com/t/unverified-token-at-no-fiat-value/28672 "2024-04-06T10:17:35Z")

</div>

Has anyone experienced this? I just swapped ETH to Normie this morning and it didn’t show at first but I was able to find it in a hidden transaction. Then I manually imported the token into the dashboard so I have the …

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## [Claimed coin lost](https://community.metamask.com/t/claimed-coin-lost/28670)

<div class="topic-metadata">

**Author:** [@bukari99](https://community.metamask.com/u/bukari99)\
**Replies:** 1\
**Last updated:** [April 5, 2024, 11:41pm UTC](https://community.metamask.com/t/claimed-coin-lost/28670 "2024-04-05T23:41:04Z")

</div>

i lost Molly token that i claimed before 2 months and now the token is not in my wallet, how can i get it back: random Extension: Images/Attacments:

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## [I sent sepoliaETH to my binance wallet using erc20 network but i didnt recieved them yet , can i recover them?](https://community.metamask.com/t/i-sent-sepoliaeth-to-my-binance-wallet-using-erc20-network-but-i-didnt-recieved-them-yet-can-i-recover-them/28651)

<div class="topic-metadata">

**Author:** [@pandaddy](https://community.metamask.com/u/pandaddy)\
**Replies:** 10\
**Last updated:** [April 5, 2024, 12:51am UTC](https://community.metamask.com/t/i-sent-sepoliaeth-to-my-binance-wallet-using-erc20-network-but-i-didnt-recieved-them-yet-can-i-recover-them/28651 "2024-04-05T00:51:35Z")

</div>

\*\*Description:\*\*i sent sepoliaETH to my binance wallet using erc20 network but i didnt recieved them yet , can i recover them ? Purpose: Extension/Mobile/Both: Images/Attacments:

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## [Never recieved eth tokens sendt to MM from E-Toro](https://community.metamask.com/t/never-recieved-eth-tokens-sendt-to-mm-from-e-toro/28661)

<div class="topic-metadata">

**Author:** [@MND](https://community.metamask.com/u/MND)\
**Replies:** 1\
**Last updated:** [April 4, 2024, 6:02pm UTC](https://community.metamask.com/t/never-recieved-eth-tokens-sendt-to-mm-from-e-toro/28661 "2024-04-04T18:02:18Z")

</div>

Hi everyone Where can i see the transaction went like it should? E-Toro said it was send and recieved, but i can not see it on my meta mask? Help!! What to do?

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## [Can't see any of my coins](https://community.metamask.com/t/cant-see-any-of-my-coins/28642)

<div class="topic-metadata">

**Author:** [@Shorty271](https://community.metamask.com/u/Shorty271)\
**Replies:** 9\
**Last updated:** [April 4, 2024, 4:15am UTC](https://community.metamask.com/t/cant-see-any-of-my-coins/28642 "2024-04-04T04:15:10Z")

</div>

All my coins in the wallet shows zero . I can see them in the portfolio. However since in the wallet itself all shows zero i can’t do any trade, swap or anything. How to solve this and is there is a way to open a ticke…

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## [From metamask to phantom wrong network](https://community.metamask.com/t/from-metamask-to-phantom-wrong-network/28650)

<div class="topic-metadata">

**Author:** [@senol](https://community.metamask.com/u/senol)\
**Replies:** 1\
**Last updated:** [April 4, 2024, 2:26am UTC](https://community.metamask.com/t/from-metamask-to-phantom-wrong-network/28650 "2024-04-04T02:26:10Z")

</div>

i have sent my arbitrum from MetaMask to my phantom wallet on eth network…but i didnt get them on my phantom wallet… how can i get them back…anyone can help… i am the owner both wallets… MetaMask and phantom

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## [I can't see my tokens on Metamask](https://community.metamask.com/t/i-cant-see-my-tokens-on-metamask/28432)

<div class="topic-metadata">

**Author:** [@camboforever](https://community.metamask.com/u/camboforever)\
**Replies:** 18\
**Last updated:** [April 3, 2024, 3:08pm UTC](https://community.metamask.com/t/i-cant-see-my-tokens-on-metamask/28432 "2024-04-03T15:08:34Z")

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Hello, I recently sent a token to my Metamaks online wallet and the token name shows up, with no quantity. Also, I have two other tokens who show up with the quantity purchased, but no price data. Please help!

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## [I bridge ETH from base chain to linea chain. My ETH is missing after an hour. What’s the problem? Any solution](https://community.metamask.com/t/i-bridge-eth-from-base-chain-to-linea-chain-my-eth-is-missing-after-an-hour-what-s-the-problem-any-solution/28602)

<div class="topic-metadata">

**Author:** [@user570](https://community.metamask.com/u/user570)\
**Replies:** 14\
**Last updated:** [April 3, 2024, 7:20am UTC](https://community.metamask.com/t/i-bridge-eth-from-base-chain-to-linea-chain-my-eth-is-missing-after-an-hour-what-s-the-problem-any-solution/28602 "2024-04-03T07:20:20Z")

</div>

Bridge problem from base to linea

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## [I added Degen Network but](https://community.metamask.com/t/i-added-degen-network-but/28621)

<div class="topic-metadata">

**Author:** [@Smcclain](https://community.metamask.com/u/Smcclain)\
**Replies:** 2\
**Last updated:** [April 3, 2024, 3:07am UTC](https://community.metamask.com/t/i-added-degen-network-but/28621 "2024-04-03T03:07:30Z")

</div>

Description: I added Degen Network under custom networks but when I try to bridge my crypto from Base network to Degen it is not an option in the drop down. Purpose: please allow us to bridge to our custom network Ex…

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## [Can not connect to tabi](https://community.metamask.com/t/can-not-connect-to-tabi/28635)

<div class="topic-metadata">

**Author:** [@user774](https://community.metamask.com/u/user774)\
**Replies:** 2\
**Last updated:** [April 2, 2024, 11:15pm UTC](https://community.metamask.com/t/can-not-connect-to-tabi/28635 "2024-04-02T23:15:53Z")

</div>

When I linked my matamask wallet at tabi.lol/, I kept being prompted to Verify your account. To finish connecting, you must sign a message in your wallet to verify that you are the owner of this account. Error verifyin…

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## [Warning to community. Busy scammers out there](https://community.metamask.com/t/warning-to-community-busy-scammers-out-there/28553)

<div class="topic-metadata">

**Author:** [@nofesch](https://community.metamask.com/u/nofesch)\
**Replies:** 4\
**Last updated:** [April 2, 2024, 8:43am UTC](https://community.metamask.com/t/warning-to-community-busy-scammers-out-there/28553 "2024-04-02T08:43:16Z")

</div>

Scam An email from “a scammer” wanted me to supply my MetaMask recovery phrase to complete my KYC I just filled in some nonsens and supplied. The reply was Congratulations scammer used “potfolio.metanask……

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## [Three of my remittances have disappeared, and the account that originally had a balance has been canceled by you. Metamask customer service even asked me to transfer another $200 before continuing to serve me](https://community.metamask.com/t/three-of-my-remittances-have-disappeared-and-the-account-that-originally-had-a-balance-has-been-canceled-by-you-metamask-customer-service-even-asked-me-to-transfer-another-200-before-continuing-to-serve-me/28616)

<div class="topic-metadata">

**Author:** [@AdamsA](https://community.metamask.com/u/AdamsA)\
**Replies:** 4\
**Last updated:** [April 2, 2024, 8:17am UTC](https://community.metamask.com/t/three-of-my-remittances-have-disappeared-and-the-account-that-originally-had-a-balance-has-been-canceled-by-you-metamask-customer-service-even-asked-me-to-transfer-another-200-before-continuing-to-serve-me/28616 "2024-04-02T08:17:01Z")

</div>

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## [BNB chain bridge to BASE (USDC -\> ETH)](https://community.metamask.com/t/bnb-chain-bridge-to-base-usdc-eth/28625)

<div class="topic-metadata">

**Author:** [@PFM](https://community.metamask.com/u/PFM)\
**Replies:** 11\
**Last updated:** [April 1, 2024, 8:14pm UTC](https://community.metamask.com/t/bnb-chain-bridge-to-base-usdc-eth/28625 "2024-04-01T20:14:05Z")

</div>

If someone could please advise me on what steps to take with a long transfer/bridge time. Networks: BNB → BASE Tokens: USDC → ETH BSC scan shows completed: Transaction hash -0xc51419c59aea455e9c4c56d6fd7ce69e82caa3d…

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## [Please am trying to connect my account with Meta mask from one application but](https://community.metamask.com/t/please-am-trying-to-connect-my-account-with-meta-mask-from-one-application-but/28627)

<div class="topic-metadata">

**Author:** [@barnhz](https://community.metamask.com/u/barnhz)\
**Replies:** 2\
**Last updated:** [April 1, 2024, 8:15pm UTC](https://community.metamask.com/t/please-am-trying-to-connect-my-account-with-meta-mask-from-one-application-but/28627 "2024-04-01T20:15:40Z")

</div>

Plz I need support am trying to connect my meta mask Wallet from to one application but it not going through what can I do

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## [Bridged funds from ETH network to base network not received](https://community.metamask.com/t/bridged-funds-from-eth-network-to-base-network-not-received/28623)

<div class="topic-metadata">

**Author:** [@vjkrishn](https://community.metamask.com/u/vjkrishn)\
**Replies:** 1\
**Last updated:** [April 1, 2024, 3:28pm UTC](https://community.metamask.com/t/bridged-funds-from-eth-network-to-base-network-not-received/28623 "2024-04-01T15:28:07Z")

</div>

Hello i bridged USDT from ETH network to Weth in Base network. But weth not received in base wallet even after 4 hours… my transaction hash is 0x725b34d066cc585af3b080c0eda3ebf1e061b3c8f924be13ceba73a5058809e6

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## [View: Root TypeError: Cannot read property 'toLowerCase' of undefined](https://community.metamask.com/t/view-root-typeerror-cannot-read-property-tolowercase-of-undefined/28558)

<div class="topic-metadata">

**Author:** [@Primetime](https://community.metamask.com/u/Primetime)\
**Replies:** 5\
**Last updated:** [April 1, 2024, 2:42pm UTC](https://community.metamask.com/t/view-root-typeerror-cannot-read-property-tolowercase-of-undefined/28558 "2024-04-01T14:42:56Z")

</div>

Got this error when logging in my MetaMask How do I fix this?

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## [Transaction not done](https://community.metamask.com/t/transaction-not-done/28606)

<div class="topic-metadata">

**Author:** [@astrixs](https://community.metamask.com/u/astrixs)\
**Replies:** 1\
**Last updated:** [April 1, 2024, 2:42pm UTC](https://community.metamask.com/t/transaction-not-done/28606 "2024-04-01T14:42:06Z")

</div>

Description: Help please I made a swap within MetaMask exchanging cake for BNB and it’s already been a while that the BNBs don’t reach me Purpose: Extension/Mobile/Both: Images/Attacments:

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## [MetaMask Wallet Integration with DeFi Platforms](https://community.metamask.com/t/metamask-wallet-integration-with-defi-platforms/28601)

<div class="topic-metadata">

**Author:** [@elija6266](https://community.metamask.com/u/elija6266)\
**Replies:** 1\
**Last updated:** [April 1, 2024, 2:39pm UTC](https://community.metamask.com/t/metamask-wallet-integration-with-defi-platforms/28601 "2024-04-01T14:39:12Z")

</div>

Hello there, I’m relatively new to the world of decentralized finance (DeFi) and have been exploring different platforms and wallets to get started. Recently, I came across MetaMask and it seems to be highly recommended…

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## [Fraudulent requesta](https://community.metamask.com/t/fraudulent-requesta/28618)

<div class="topic-metadata">

**Author:** [@Mariarosaria](https://community.metamask.com/u/Mariarosaria)\
**Replies:** 2\
**Last updated:** [April 1, 2024, 1:35am UTC](https://community.metamask.com/t/fraudulent-requesta/28618 "2024-04-01T01:35:25Z")

</div>

Yesterday a person through FB asked to purchase two artworks and claimed he only buys through MetaMask. So I uploaded the work and sent him the adrees. He then sent me a whatsapp saying he had problems with the purchase…

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## [Не поступили Usdt на биржу](https://community.metamask.com/t/usdt/28598)

<div class="topic-metadata">

**Author:** [@Anastasiya](https://community.metamask.com/u/Anastasiya)\
**Replies:** 18\
**Last updated:** [March 31, 2024, 6:17pm UTC](https://community.metamask.com/t/usdt/28598 "2024-03-31T18:17:17Z")

</div>

Good afternoon I need help, experience, I don’t understand what happened, but I sent USDT through the beb20 network to my Bybit exchange wallet, 9 hours have passed, the tokens have not arrived. What to do, how to return…

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## [Missing KCS withdrawal through the KCC network](https://community.metamask.com/t/missing-kcs-withdrawal-through-the-kcc-network/28607)

<div class="topic-metadata">

**Author:** [@fbarcenas](https://community.metamask.com/u/fbarcenas)\
**Replies:** 2\
**Last updated:** [March 31, 2024, 8:26am UTC](https://community.metamask.com/t/missing-kcs-withdrawal-through-the-kcc-network/28607 "2024-03-31T08:26:45Z")

</div>

I made a KCS withdrawal through the KCC network, the transaction number is: 0x8676c9b0c85204387e84d83a8bf3bd617405a9ff08f6f33ec00bff27c81dbd19, but I have not yet received. In ByBit, it tells me that I must send KCS thro…

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## [Metamask Stuck at Loading Pop Up](https://community.metamask.com/t/metamask-stuck-at-loading-pop-up/28594)

<div class="topic-metadata">

**Author:** [@Jeremia](https://community.metamask.com/u/Jeremia)\
**Replies:** 2\
**Last updated:** [March 30, 2024, 12:20pm UTC](https://community.metamask.com/t/metamask-stuck-at-loading-pop-up/28594 "2024-03-30T12:20:22Z")

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This happens after the updates on March 23, my MetaMask on firefox cannot be opened at all. I tried to debug and this is the code i got: Uncaught (in promise) Error: An unexpected error occurred undefined Uncaught (in …

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## [After the introduction of Duncan](https://community.metamask.com/t/after-the-introduction-of-duncan/28588)

<div class="topic-metadata">

**Author:** [@user738](https://community.metamask.com/u/user738)\
**Replies:** 1\
**Last updated:** [March 30, 2024, 5:03am UTC](https://community.metamask.com/t/after-the-introduction-of-duncan/28588 "2024-03-30T05:03:49Z")

</div>

\*\*Description:\*\*After the introduction of Duncan, transactions in the Linea and Scroll networks began to be processed slowly. how to update networks correctly? Purpose: Extension/Mobile/Both: Images/Attacments:

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## [Exchange Usdt on Bybit](https://community.metamask.com/t/exchange-usdt-on-bybit/28599)

<div class="topic-metadata">

**Author:** [@Anastasiya](https://community.metamask.com/u/Anastasiya)\
**Replies:** 1\
**Last updated:** [March 30, 2024, 4:52am UTC](https://community.metamask.com/t/exchange-usdt-on-bybit/28599 "2024-03-30T04:52:56Z")

</div>

Добрый день, мне нужна помощь, опыт, я не понимаю, что произошло, но я отправил USDT через сеть beb20 на оть обменный кошелек Bybit, прошло 9 часов, токены не прибыли. Что делать, как их вернуть, где искать сейчас?

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## [I bridged Eth Base To Mainnet but did not recived it](https://community.metamask.com/t/i-bridged-eth-base-to-mainnet-but-did-not-recived-it/28596)

<div class="topic-metadata">

**Author:** [@attilagaliba](https://community.metamask.com/u/attilagaliba)\
**Replies:** 1\
**Last updated:** [March 30, 2024, 4:49am UTC](https://community.metamask.com/t/i-bridged-eth-base-to-mainnet-but-did-not-recived-it/28596 "2024-03-30T04:49:50Z")

</div>

tx: 0xab0c8a2b685c3e9a85c3bfa12925211b06fbfc7f51bd66a2f0f32761003321da

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## [Cannot See Main Account in Wallet](https://community.metamask.com/t/cannot-see-main-account-in-wallet/28584)

<div class="topic-metadata">

**Author:** [@byronpappageorge](https://community.metamask.com/u/byronpappageorge)\
**Replies:** 7\
**Last updated:** [March 30, 2024, 1:45am UTC](https://community.metamask.com/t/cannot-see-main-account-in-wallet/28584 "2024-03-30T01:45:58Z")

</div>

Hey Guys, I dont know what the heck I did but for some reason my accounts are all whacky. I can no longer see my main account in my wallet, only when I click on “portfolio”. Is there a way to rest my accounts in the wa…

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## [Base usdc to arbitrum eth](https://community.metamask.com/t/base-usdc-to-arbitrum-eth/28569)

<div class="topic-metadata">

**Author:** [@jmtizure](https://community.metamask.com/u/jmtizure)\
**Replies:** 11\
**Last updated:** [March 29, 2024, 2:25pm UTC](https://community.metamask.com/t/base-usdc-to-arbitrum-eth/28569 "2024-03-29T14:25:40Z")

</div>

Hello, I have more than three hours waiting for a transaction from Base (USDC) to Arbitrum (ETH) any suggestions?

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## [Mistakenly withdraw ETH to Zksync Lite Instead of Zksync Era](https://community.metamask.com/t/mistakenly-withdraw-eth-to-zksync-lite-instead-of-zksync-era/28583)

<div class="topic-metadata">

**Author:** [@mrmha69](https://community.metamask.com/u/mrmha69)\
**Replies:** 6\
**Last updated:** [March 29, 2024, 3:37am UTC](https://community.metamask.com/t/mistakenly-withdraw-eth-to-zksync-lite-instead-of-zksync-era/28583 "2024-03-29T03:37:29Z")

</div>

Hi, I withdraw My ETH form MEXC exchnage by network( Zksync Lite) I thought Zksync Lite is the same Zksync Era. then i send my ETH mistakenly to Zksync Lite. Can i Cancel my transaction??? my Wallet Address: 0xfD0Bb…

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## [B2B usdc to Base Aero](https://community.metamask.com/t/b2b-usdc-to-base-aero/28572)

<div class="topic-metadata">

**Author:** [@RussKh](https://community.metamask.com/u/RussKh)\
**Replies:** 7\
**Last updated:** [March 27, 2024, 10:09am UTC](https://community.metamask.com/t/b2b-usdc-to-base-aero/28572 "2024-03-27T10:09:00Z")

</div>

Hello everyone! As the topic says, i am trying to send ~2 900 USDC from B2B chain to Base (Aero), but it’s been pending (bridging) for almost 3 hours by now. I’ve read some similar topics with solutions (some gurus did i…

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