# Support

**URL:** https://community.metamask.com/c/support/5.md?page=19

[Latest](https://community.metamask.com/latest.md) · [Categories](https://community.metamask.com/categories.md) · [Tags](https://community.metamask.com/tags.md)

**Page:** 20

---

## [Send USDT from Avax C chain to TRC20](https://community.metamask.com/t/send-usdt-from-avax-c-chain-to-trc20/28297)

<div class="topic-metadata">

**Author:** [@gens](https://community.metamask.com/u/gens)\
**Replies:** 6\
**Last updated:** [March 1, 2024, 10:41am UTC](https://community.metamask.com/t/send-usdt-from-avax-c-chain-to-trc20/28297 "2024-03-01T10:41:37Z")

</div>

i was sent USDT from AVALENCHE C-CHAIN to my address on TRON, i know its gone, but today I check it again, the transactions are success(I thought it can be done becus its different Chain ) Transaction Hash: 0xcd1c91c843…

---

## ["Swap failed" I am unable to swap](https://community.metamask.com/t/swap-failed-i-am-unable-to-swap/28290)

<div class="topic-metadata">

**Author:** [@remoras](https://community.metamask.com/u/remoras)\
**Replies:** 7\
**Last updated:** [February 29, 2024, 11:12am UTC](https://community.metamask.com/t/swap-failed-i-am-unable-to-swap/28290 "2024-02-29T11:12:31Z")

</div>

I am probably doing something wrong, but I am not sure what. Hopefully someone can help. I am on the swap page of MetaMask. I chose a the token I want to swap (doens’t matter which one I chose, get the same swap failed…

---

## [Metamask not working, stuck loading](https://community.metamask.com/t/metamask-not-working-stuck-loading/28295)

<div class="topic-metadata">

**Author:** [@user508](https://community.metamask.com/u/user508)\
**Replies:** 4\
**Last updated:** [February 29, 2024, 10:30am UTC](https://community.metamask.com/t/metamask-not-working-stuck-loading/28295 "2024-02-29T10:30:47Z")

</div>

Hi, recently my MetaMask accounts don’t start anymore on my windows laptop. If i click on the extension MetaMask pops open and is stuck loading, see image below. Ive tried closing the browser and reopening it again but …

---

## [Seed Phrase storing process](https://community.metamask.com/t/seed-phrase-storing-process/28292)

<div class="topic-metadata">

**Author:** [@Bhanu-Partap](https://community.metamask.com/u/Bhanu-Partap)\
**Replies:** 1\
**Last updated:** [February 29, 2024, 8:43am UTC](https://community.metamask.com/t/seed-phrase-storing-process/28292 "2024-02-29T08:43:51Z")

</div>

I want to know that if MetaMask is a non custodial wallet means its not storing our seed phrase and private key, then how we are able to import a same account at another device using 12 words seed phrase if its storing i…

---

## [BNB from Binance to to my MetaMask but I haven’t received it](https://community.metamask.com/t/bnb-from-binance-to-to-my-metamask-but-i-haven-t-received-it/28280)

<div class="topic-metadata">

**Author:** [@Ice](https://community.metamask.com/u/Ice)\
**Replies:** 6\
**Last updated:** [February 28, 2024, 8:14am UTC](https://community.metamask.com/t/bnb-from-binance-to-to-my-metamask-but-i-haven-t-received-it/28280 "2024-02-28T08:14:39Z")

</div>

Hi! I have transferred BNB from Binance to my MetaMask but I haven’t received it. Here is the transaction page: Funds were successfully sent from Binace. Why didn’t they come to the me MetaMask wallet? Can you h…

---

## [Sent USDC to my Coinbase from Metamask using Ethereum network when I should have used Arbitrum - have I lost that USDC?](https://community.metamask.com/t/sent-usdc-to-my-coinbase-from-metamask-using-ethereum-network-when-i-should-have-used-arbitrum-have-i-lost-that-usdc/28284)

<div class="topic-metadata">

**Author:** [@imbanachek](https://community.metamask.com/u/imbanachek)\
**Replies:** 1\
**Last updated:** [February 27, 2024, 11:17pm UTC](https://community.metamask.com/t/sent-usdc-to-my-coinbase-from-metamask-using-ethereum-network-when-i-should-have-used-arbitrum-have-i-lost-that-usdc/28284 "2024-02-27T23:17:02Z")

</div>

I intended to send USDC to my Coinbase from my MetaMask Arbitrum account. While the deposit address is the same for both networks in Coinbase, I used the wrong network. Have I lost those funds permanently? If not, how…

---

## [Metamask stuck loading forever - cannot input password](https://community.metamask.com/t/metamask-stuck-loading-forever-cannot-input-password/28276)

<div class="topic-metadata">

**Author:** [@CROOBIE](https://community.metamask.com/u/CROOBIE)\
**Replies:** 1\
**Last updated:** [February 27, 2024, 10:41am UTC](https://community.metamask.com/t/metamask-stuck-loading-forever-cannot-input-password/28276 "2024-02-27T10:41:31Z")

</div>

I have the seed phrase. but would prefer to just log in! the last activities i did with that wallet were defi, and unusual for me. I have checked on chain and the assets are fine. i have heard that changing chain and bac…

---

## [Json rpc error - mode network](https://community.metamask.com/t/json-rpc-error-mode-network/28272)

<div class="topic-metadata">

**Author:** [@user484](https://community.metamask.com/u/user484)\
**Replies:** 1\
**Last updated:** [February 27, 2024, 2:02am UTC](https://community.metamask.com/t/json-rpc-error-mode-network/28272 "2024-02-27T02:02:42Z")

</div>

I can’t do anything with funds on network mode, when trying to send it shows json rpc error message. Any ideas?

---

## [Can receive but can not send](https://community.metamask.com/t/can-receive-but-can-not-send/28266)

<div class="topic-metadata">

**Author:** [@Gludag](https://community.metamask.com/u/Gludag)\
**Replies:** 2\
**Last updated:** [February 25, 2024, 11:42am UTC](https://community.metamask.com/t/can-receive-but-can-not-send/28266 "2024-02-25T11:42:53Z")

</div>

Hi All I am trying to transfer to another account in MetaMask wallet but it doesn’t work with the description “dropped”. I am trying to sending token from account 1 to account 2 What I’ve done in settings: change t…

---

## [Change password on browser extension](https://community.metamask.com/t/change-password-on-browser-extension/28263)

<div class="topic-metadata">

**Author:** [@ptn77](https://community.metamask.com/u/ptn77)\
**Replies:** 2\
**Last updated:** [February 25, 2024, 1:59am UTC](https://community.metamask.com/t/change-password-on-browser-extension/28263 "2024-02-25T01:59:46Z")

</div>

Hello, Is there a way to change my login password on the MetaMask browser extension? I’ve searched and didn’t find the option. I’ll keep searching around.

---

## [Metamask opens a tab I had never seen before](https://community.metamask.com/t/metamask-opens-a-tab-i-had-never-seen-before/28262)

<div class="topic-metadata">

**Author:** [@Motals](https://community.metamask.com/u/Motals)\
**Replies:** 2\
**Last updated:** [February 24, 2024, 6:00pm UTC](https://community.metamask.com/t/metamask-opens-a-tab-i-had-never-seen-before/28262 "2024-02-24T18:00:25Z")

</div>

Good evening. Today, logging into Opensea and then Magically, a tab opened asking me to accept the expansion usage policy, and accepted, a page opens asking me to enter my secret phrase for wallet access. The address is…

---

## [Websites that generates BTC address from ETH address](https://community.metamask.com/t/websites-that-generates-btc-address-from-eth-address/28254)

<div class="topic-metadata">

**Author:** [@sintgermain](https://community.metamask.com/u/sintgermain)\
**Replies:** 2\
**Last updated:** [February 24, 2024, 9:26am UTC](https://community.metamask.com/t/websites-that-generates-btc-address-from-eth-address/28254 "2024-02-24T09:26:11Z")

</div>

Hi everyone, Last year, (somewhere March '23) I connected my MetaMask account to a website that generates a Bitcoin address (think its derived from your extended pub key). Now, I can’t remember the website itself. I wa…

---

## [Stucked ETH on KCC chain](https://community.metamask.com/t/stucked-eth-on-kcc-chain/28255)

<div class="topic-metadata">

**Author:** [@Polepole](https://community.metamask.com/u/Polepole)\
**Replies:** 12\
**Last updated:** [February 23, 2024, 2:38pm UTC](https://community.metamask.com/t/stucked-eth-on-kcc-chain/28255 "2024-02-23T14:38:48Z")

</div>

Hi, I had ETH withdraw from Kucoin on KCC chain. My ETH didn’t arrive. Tried two times but nothing happened. KCC network is set in my account, some KCS were put.

---

## [MM Portfolio account os not acrive!](https://community.metamask.com/t/mm-portfolio-account-os-not-acrive/28256)

<div class="topic-metadata">

**Author:** [@Virgo](https://community.metamask.com/u/Virgo)\
**Replies:** 2\
**Last updated:** [February 23, 2024, 1:28pm UTC](https://community.metamask.com/t/mm-portfolio-account-os-not-acrive/28256 "2024-02-23T13:28:11Z")

</div>

Need help (First time in MetaMask) I bought “ETH”- Pressed “Bye”- then it opens the MetaMask Portfolio… Then I used Revolute Bank link. Transaction was successful and ETH resived to MetaMask Portfolio account. But I c…

---

## [Is this real or fake](https://community.metamask.com/t/is-this-real-or-fake/28235)

<div class="topic-metadata">

**Author:** [@AdiGeeLee19](https://community.metamask.com/u/AdiGeeLee19)\
**Replies:** 2\
**Last updated:** [February 22, 2024, 11:03am UTC](https://community.metamask.com/t/is-this-real-or-fake/28235 "2024-02-22T11:03:22Z")

</div>

I have receive NFTs via USDT Tether io !\[

---

## [Weth transaction missing?](https://community.metamask.com/t/weth-transaction-missing/28241)

<div class="topic-metadata">

**Author:** [@JuztMyStyle](https://community.metamask.com/u/JuztMyStyle)\
**Replies:** 1\
**Last updated:** [February 22, 2024, 10:20am UTC](https://community.metamask.com/t/weth-transaction-missing/28241 "2024-02-22T10:20:10Z")

</div>

i withdrew weth from the platform aevo, everything looks to have gone through fine. but my weth balance in my wallet is still blank…or zero. you can see the ending digits match the etherscan address. im not sure wh…

---

## [Snaps on Mobile?](https://community.metamask.com/t/snaps-on-mobile/28228)

<div class="topic-metadata">

**Author:** [@Kaminsky](https://community.metamask.com/u/Kaminsky)\
**Replies:** 1\
**Last updated:** [February 19, 2024, 10:36pm UTC](https://community.metamask.com/t/snaps-on-mobile/28228 "2024-02-19T22:36:35Z")

</div>

I need a MetaMask snap to work on my mobile (Masca the Self-Sovereign Identity snap). However, my understanding is that MetaMask currently does not support snaps on mobile. Why is that so? Can we expect MetaMask mobile …

---

## [Withdrawal Address Is Not a Smart Contract?](https://community.metamask.com/t/withdrawal-address-is-not-a-smart-contract/28215)

<div class="topic-metadata">

**Author:** [@ZBoss](https://community.metamask.com/u/ZBoss)\
**Replies:** 3\
**Last updated:** [February 19, 2024, 4:32pm UTC](https://community.metamask.com/t/withdrawal-address-is-not-a-smart-contract/28215 "2024-02-19T16:32:33Z")

</div>

I understand from the FAQ “Why is my validator’s withdrawal address not my own?” that the withdrawal address is a smart contract, but when I look up the Withdrawal Address associated with my validator on etherscan.io it,…

---

## [Even though my money in the starknet network appeared to be gone, my matemask account did not arrive](https://community.metamask.com/t/even-though-my-money-in-the-starknet-network-appeared-to-be-gone-my-matemask-account-did-not-arrive/28220)

<div class="topic-metadata">

**Author:** [@Fatallus](https://community.metamask.com/u/Fatallus)\
**Replies:** 2\
**Last updated:** [February 19, 2024, 8:28am UTC](https://community.metamask.com/t/even-though-my-money-in-the-starknet-network-appeared-to-be-gone-my-matemask-account-did-not-arrive/28220 "2024-02-19T08:28:40Z")

</div>

---

## [I am new to MetaMax,how do I set up my wallet? branmil](https://community.metamask.com/t/i-am-new-to-metamax-how-do-i-set-up-my-wallet-branmil/28222)

<div class="topic-metadata">

**Author:** [@branmil](https://community.metamask.com/u/branmil)\
**Replies:** 3\
**Last updated:** [February 18, 2024, 7:32pm UTC](https://community.metamask.com/t/i-am-new-to-metamax-how-do-i-set-up-my-wallet-branmil/28222 "2024-02-18T19:32:19Z")

</div>

I just opened my MetaMax account and I am newbie…so how do I set up m,y wallet?Thanks…branmil

---

## [Can't unlock wallet. Metamask Firefox extension has stopped working](https://community.metamask.com/t/cant-unlock-wallet-metamask-firefox-extension-has-stopped-working/28180)

<div class="topic-metadata">

**Author:** [@hhhh4444](https://community.metamask.com/u/hhhh4444)\
**Replies:** 19\
**Last updated:** [February 18, 2024, 1:33pm UTC](https://community.metamask.com/t/cant-unlock-wallet-metamask-firefox-extension-has-stopped-working/28180 "2024-02-18T13:33:00Z")

</div>

Hi, When i click MetaMask extension icon then the small window with black background and orange spinning wheel opens. The white unlock page does not appear at all. Only the orange wheel is spinning. It’s stuck. I can’t …

---

## [New Computer Missing Tokens](https://community.metamask.com/t/new-computer-missing-tokens/28213)

<div class="topic-metadata">

**Author:** [@Eons](https://community.metamask.com/u/Eons)\
**Replies:** 3\
**Last updated:** [February 17, 2024, 2:11pm UTC](https://community.metamask.com/t/new-computer-missing-tokens/28213 "2024-02-17T14:11:00Z")

</div>

I recently got a new computer. I set up MetaMask on the new machine and now my tokens are missing. I entered the Pass Phrase and I am able to access my account but the tokens are missing. Thoughts on how to recover?

---

## [Can't see my pulse and weth](https://community.metamask.com/t/cant-see-my-pulse-and-weth/28211)

<div class="topic-metadata">

**Author:** [@Karmour](https://community.metamask.com/u/Karmour)\
**Replies:** 3\
**Last updated:** [February 17, 2024, 1:15pm UTC](https://community.metamask.com/t/cant-see-my-pulse-and-weth/28211 "2024-02-17T13:15:54Z")

</div>

I can’t seem to add pulsechain into my MetaMask as a network. Dexes can see my wrapped eth and pls but I can’t see it in my MetaMask. I’m a complete newbie to buying pulse. I somehow was able to swap eth for hex but I’m …

---

## [Error while connecting to the custom network](https://community.metamask.com/t/error-while-connecting-to-the-custom-network/28209)

<div class="topic-metadata">

**Author:** [@ktud12](https://community.metamask.com/u/ktud12)\
**Replies:** 2\
**Last updated:** [February 17, 2024, 10:06am UTC](https://community.metamask.com/t/error-while-connecting-to-the-custom-network/28209 "2024-02-17T10:06:02Z")

</div>

i can’t add zora network to MetaMask

---

## [New device, can’t find wallet](https://community.metamask.com/t/new-device-can-t-find-wallet/28206)

<div class="topic-metadata">

**Author:** [@kenaidude](https://community.metamask.com/u/kenaidude)\
**Replies:** 2\
**Last updated:** [February 16, 2024, 9:32pm UTC](https://community.metamask.com/t/new-device-can-t-find-wallet/28206 "2024-02-16T21:32:38Z")

</div>

I recently updated my phone (to and iPhone 15 Pro Max, if that matters). I was able to enter my seed phrase, and create a new password, but I can’t seem to find my original wallet that had my tokens in it. I do know the …

---

## [钱包充值到账不显示？钱包充值到账不显示？](https://community.metamask.com/t/topic/28199)

<div class="topic-metadata">

**Author:** [@JasonS](https://community.metamask.com/u/JasonS)\
**Replies:** 1\
**Last updated:** [February 15, 2024, 9:46am UTC](https://community.metamask.com/t/topic/28199 "2024-02-15T09:46:57Z")

</div>

钱包充值到账不显示？这是怎么回事？

---

## [Chrome/Brave: Metamask stopped connecting to websites](https://community.metamask.com/t/chrome-brave-metamask-stopped-connecting-to-websites/28150)

<div class="topic-metadata">

**Author:** [@kamil61](https://community.metamask.com/u/kamil61)\
**Replies:** 2\
**Last updated:** [February 14, 2024, 9:07pm UTC](https://community.metamask.com/t/chrome-brave-metamask-stopped-connecting-to-websites/28150 "2024-02-14T21:07:30Z")

</div>

I use MetaMask on Brave (aka Chrome), and it used to work just fine. I left browser opened for the night (as usually), tried to connect to few websites that used to work. Some websites connects but some doesn’t: Aave, Ky…

---

## [Can I Recover Aave Sent on Wrong Network? (Part 2)](https://community.metamask.com/t/can-i-recover-aave-sent-on-wrong-network-part-2/28159)

<div class="topic-metadata">

**Author:** [@sALMGREN](https://community.metamask.com/u/sALMGREN)\
**Replies:** 7\
**Last updated:** [February 14, 2024, 5:56pm UTC](https://community.metamask.com/t/can-i-recover-aave-sent-on-wrong-network-part-2/28159 "2024-02-14T17:56:52Z")

</div>

This is an update to a post of the same name from May '23. I sent Aave from my MetaMask account to my Uphold Aave account address. SnowTrace said the transaction went through, but it never showed up in Uphold. I contact…

---

## [Gas fees refund](https://community.metamask.com/t/gas-fees-refund/28196)

<div class="topic-metadata">

**Author:** [@Casmir](https://community.metamask.com/u/Casmir)\
**Replies:** 1\
**Last updated:** [February 14, 2024, 2:30pm UTC](https://community.metamask.com/t/gas-fees-refund/28196 "2024-02-14T14:30:22Z")

</div>

Will i get a gas fee refund if i sold an nft and the transaction was not successfully completed

---

## [MetaMask displays ''Something went wrong"](https://community.metamask.com/t/metamask-displays-something-went-wrong/28192)

<div class="topic-metadata">

**Author:** [@benji6b](https://community.metamask.com/u/benji6b)\
**Replies:** 3\
**Last updated:** [February 14, 2024, 11:28am UTC](https://community.metamask.com/t/metamask-displays-something-went-wrong/28192 "2024-02-14T11:28:24Z")

</div>

Hello everyone, Since I added the Gnosis Network to my MM, it’s showing me this message: "Something went wrong. Go outside, get some fresh air, and check back later." I need Gnosis because I just bought a RealT Token…

[Previous page](https://community.metamask.com/c/support/5.md?page=18)

[Next page](https://community.metamask.com/c/support/5.md?page=20)
