# Support

**URL:** https://community.metamask.com/c/support/5.md?page=20

[Latest](https://community.metamask.com/latest.md) · [Categories](https://community.metamask.com/categories.md) · [Tags](https://community.metamask.com/tags.md)

**Page:** 21

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## [Token details currently unavailable](https://community.metamask.com/t/token-details-currently-unavailable/28189)

<div class="topic-metadata">

**Author:** [@byronpappageorge](https://community.metamask.com/u/byronpappageorge)\
**Replies:** 0\
**Last updated:** [February 14, 2024, 1:50am UTC](https://community.metamask.com/t/token-details-currently-unavailable/28189 "2024-02-14T01:50:54Z")

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Hey Guys, A few months back I sent several hundred KCS from Kucoin exchange to MetaMask ETH wallet. Its showing the Qty of coins but not value (as seen below) and says “Token details currently unavailable”. Can anyone t…

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## [MetaMask browser extension doesn't update automatically](https://community.metamask.com/t/metamask-browser-extension-doesnt-update-automatically/28176)

<div class="topic-metadata">

**Author:** [@steve1](https://community.metamask.com/u/steve1)\
**Replies:** 5\
**Last updated:** [February 13, 2024, 7:34pm UTC](https://community.metamask.com/t/metamask-browser-extension-doesnt-update-automatically/28176 "2024-02-13T19:34:35Z")

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I use the MetaMask browser extension in Chrome, Edge and Brave. In all these browsers the current version is 11.7.5 while the latest version seems to be 11.9.1. Browser extensions should be updated automatically if I u…

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## [Metamask wrongly displays the amount of gas](https://community.metamask.com/t/metamask-wrongly-displays-the-amount-of-gas/28174)

<div class="topic-metadata">

**Author:** [@depeche73](https://community.metamask.com/u/depeche73)\
**Replies:** 2\
**Last updated:** [February 13, 2024, 4:53pm UTC](https://community.metamask.com/t/metamask-wrongly-displays-the-amount-of-gas/28174 "2024-02-13T16:53:17Z")

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This is what I see when I try to claim a token from staking (Mantle chain). And this is the actual amount of fees using explorer.mantle.xyz Is this intentional or a bug? If this is totally normal please explain why…

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## [USDT from Bybit via ERC-20 network to my MetaMask but I don't see them](https://community.metamask.com/t/usdt-from-bybit-via-erc-20-network-to-my-metamask-but-i-dont-see-them/28184)

<div class="topic-metadata">

**Author:** [@timfin](https://community.metamask.com/u/timfin)\
**Replies:** 2\
**Last updated:** [February 13, 2024, 4:18pm UTC](https://community.metamask.com/t/usdt-from-bybit-via-erc-20-network-to-my-metamask-but-i-dont-see-them/28184 "2024-02-13T16:18:14Z")

</div>

I have transferred USDT from Bybit via ERC-20 network to my MetaMask but I don’t see them.

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## [ETH from Bybit via Base Mainnet network to my MetaMask but I haven’t received it](https://community.metamask.com/t/eth-from-bybit-via-base-mainnet-network-to-my-metamask-but-i-haven-t-received-it/28168)

<div class="topic-metadata">

**Author:** [@timfin](https://community.metamask.com/u/timfin)\
**Replies:** 11\
**Last updated:** [February 13, 2024, 3:46pm UTC](https://community.metamask.com/t/eth-from-bybit-via-base-mainnet-network-to-my-metamask-but-i-haven-t-received-it/28168 "2024-02-13T15:46:09Z")

</div>

I have transferred ETH from Bybit via Base Mainnet network to my MetaMask but I haven’t received it.

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## [Token values not showing up in Smart Chain](https://community.metamask.com/t/token-values-not-showing-up-in-smart-chain/28183)

<div class="topic-metadata">

**Author:** [@nvisibl](https://community.metamask.com/u/nvisibl)\
**Replies:** 1\
**Last updated:** [February 12, 2024, 9:43pm UTC](https://community.metamask.com/t/token-values-not-showing-up-in-smart-chain/28183 "2024-02-12T21:43:38Z")

</div>

The tokens i have on Smart Chain are showing up okay but their dollar values aren’t How to fix please?

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## [Update " Fund your MetaMask Base Wallet with at least $2 of ETH "'s new entries in Module 2, the campaign with Mission Web3 On Galxe](https://community.metamask.com/t/update-fund-your-metamask-base-wallet-with-at-least-2-of-eth-s-new-entries-in-module-2-the-campaign-with-mission-web3-on-galxe/28177)

<div class="topic-metadata">

**Author:** [@naeemhassan](https://community.metamask.com/u/naeemhassan)\
**Replies:** 1\
**Last updated:** [February 12, 2024, 10:31am UTC](https://community.metamask.com/t/update-fund-your-metamask-base-wallet-with-at-least-2-of-eth-s-new-entries-in-module-2-the-campaign-with-mission-web3-on-galxe/28177 "2024-02-12T10:31:13Z")

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Description: Last update was at 25 January. Ether remove this task or update it. Purpose: We can’t go ahead without completing this task and claim Module 2 NFT. Extension/Mobile/Both: Images/Attacments:

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## [Missing Transaction ID](https://community.metamask.com/t/missing-transaction-id/28163)

<div class="topic-metadata">

**Author:** [@RMPeb](https://community.metamask.com/u/RMPeb)\
**Replies:** 1\
**Last updated:** [February 12, 2024, 10:27am UTC](https://community.metamask.com/t/missing-transaction-id/28163 "2024-02-12T10:27:28Z")

</div>

Good day My transaction is confirmed however there is no transaction ID associated with it. There is #0 where the transaction ID should reflect. Now the tokens are still hanging somewhere and I cannot even track them.

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## [MetaMask slow to unlock and use](https://community.metamask.com/t/metamask-slow-to-unlock-and-use/28175)

<div class="topic-metadata">

**Author:** [@steve1](https://community.metamask.com/u/steve1)\
**Replies:** 5\
**Last updated:** [February 12, 2024, 9:03am UTC](https://community.metamask.com/t/metamask-slow-to-unlock-and-use/28175 "2024-02-12T09:03:22Z")

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I use the MetaMask browser extension in Chrome, Edge and Brave. On all these browsers it takes about 10 seconds for the MetaMask window to pop up. This is for unlocking, switching networks, doing transactions, etc. I ha…

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## [Cannot estimate gas](https://community.metamask.com/t/cannot-estimate-gas/28172)

<div class="topic-metadata">

**Author:** [@shred369](https://community.metamask.com/u/shred369)\
**Replies:** 4\
**Last updated:** [February 11, 2024, 5:55am UTC](https://community.metamask.com/t/cannot-estimate-gas/28172 "2024-02-11T05:55:45Z")

</div>

When completing a bridge transfer from StarkNet to Ethereum, upon selecting “complete transfer” on StarkGate, I receive the error “cannot estimate gas; transaction may fail or may require manual gas limit”

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## [USDT from Bybit via Arbitrum One to my Metamask](https://community.metamask.com/t/usdt-from-bybit-via-arbitrum-one-to-my-metamask/28167)

<div class="topic-metadata">

**Author:** [@timfin](https://community.metamask.com/u/timfin)\
**Replies:** 3\
**Last updated:** [February 10, 2024, 7:33pm UTC](https://community.metamask.com/t/usdt-from-bybit-via-arbitrum-one-to-my-metamask/28167 "2024-02-10T19:33:08Z")

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I have transferred USDT from Bybit via Arbitrum One network to my MetaMask but I haven’t received it.

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## [Chrome extension and Android app won't sync](https://community.metamask.com/t/chrome-extension-and-android-app-wont-sync/28166)

<div class="topic-metadata">

**Author:** [@timfin](https://community.metamask.com/u/timfin)\
**Replies:** 5\
**Last updated:** [February 10, 2024, 6:53pm UTC](https://community.metamask.com/t/chrome-extension-and-android-app-wont-sync/28166 "2024-02-10T18:53:19Z")

</div>

In the application, I added a second account, but it did not appear in the Chrome extension, I also added a network, but it did not appear in Chrome.

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## [Unpopular opinion: metamask is second to none, already quality by itself](https://community.metamask.com/t/unpopular-opinion-metamask-is-second-to-none-already-quality-by-itself/28160)

<div class="topic-metadata">

**Author:** [@SPONGKY](https://community.metamask.com/u/SPONGKY)\
**Replies:** 1\
**Last updated:** [February 10, 2024, 3:36pm UTC](https://community.metamask.com/t/unpopular-opinion-metamask-is-second-to-none-already-quality-by-itself/28160 "2024-02-10T15:36:26Z")

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lately people saying this and that, then swtiching to raby or phantom (i’d say these two the most competent out there) but i still find that that mm is pretty okay already, especially on specific setting & ease of acces…

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## [My tokens did not arrive](https://community.metamask.com/t/my-tokens-did-not-arrive/28158)

<div class="topic-metadata">

**Author:** [@aleksov](https://community.metamask.com/u/aleksov)\
**Replies:** 1\
**Last updated:** [February 9, 2024, 5:23pm UTC](https://community.metamask.com/t/my-tokens-did-not-arrive/28158 "2024-02-09T17:23:34Z")

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http s://polygonscan.com/tokenholdings?a=0x25017865f84f073b48f6ff9c8b97b6b52a8bf055 I have the confirmation that the transaction went fine, on the phantom wallet it says i have successfully transferred the amount, b…

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## [Hello pls i just clear my metamask apk data im trying to import my account back but i shows me invalid phrase code why my code is correct i wrote it down and i even snap it i been trying since but still not entering it keep saying error invalid phase code](https://community.metamask.com/t/hello-pls-i-just-clear-my-metamask-apk-data-im-trying-to-import-my-account-back-but-i-shows-me-invalid-phrase-code-why-my-code-is-correct-i-wrote-it-down-and-i-even-snap-it-i-been-trying-since-but-still-not-entering-it-keep-saying-error-invalid-phase-code/28144)

<div class="topic-metadata">

**Author:** [@Sirsadiq247](https://community.metamask.com/u/Sirsadiq247)\
**Replies:** 1\
**Last updated:** [February 7, 2024, 3:25pm UTC](https://community.metamask.com/t/hello-pls-i-just-clear-my-metamask-apk-data-im-trying-to-import-my-account-back-but-i-shows-me-invalid-phrase-code-why-my-code-is-correct-i-wrote-it-down-and-i-even-snap-it-i-been-trying-since-but-still-not-entering-it-keep-saying-error-invalid-phase-code/28144 "2024-02-07T15:25:51Z")

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Hello pls i just clear my MetaMask apk data im trying to import my account back but i shows me invalid phrase code why my code is correct i wrote it down and i even snap it i been trying since but still not entering it k…

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## [Irritating pending transactions](https://community.metamask.com/t/irritating-pending-transactions/28025)

<div class="topic-metadata">

**Author:** [@user154](https://community.metamask.com/u/user154)\
**Replies:** 28\
**Last updated:** [February 7, 2024, 9:55am UTC](https://community.metamask.com/t/irritating-pending-transactions/28025 "2024-02-07T09:55:05Z")

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Hello all, A couple of days ago, I tried to swap ETH for MEME right on MetaMask but apparently, it didn’t work out so well. Unfortunately, I tried a couple of times which led to 7 or 8 pending transactions lined up on t…

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## [Create new account button not working Chrome](https://community.metamask.com/t/create-new-account-button-not-working-chrome/28142)

<div class="topic-metadata">

**Author:** [@Kal](https://community.metamask.com/u/Kal)\
**Replies:** 1\
**Last updated:** [February 6, 2024, 9:28pm UTC](https://community.metamask.com/t/create-new-account-button-not-working-chrome/28142 "2024-02-06T21:28:42Z")

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Chrome extension account or hardware wallet button choose +add new account, put in a name, press create and spinning circle appears under window but does not create a new wallet. I have been getting around this iss…

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## [Confirm password Issue](https://community.metamask.com/t/confirm-password-issue/28129)

<div class="topic-metadata">

**Author:** [@mortazavi](https://community.metamask.com/u/mortazavi)\
**Replies:** 2\
**Last updated:** [February 6, 2024, 9:25am UTC](https://community.metamask.com/t/confirm-password-issue/28129 "2024-02-06T09:25:01Z")

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Hi after i add value to wallet, app force me “protect wallet” process that in step 2 after I confirm password app return error “Couldn’t unlock your account”, now i have password and unlock app every time but cant finish…

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## [Cannot read properties of undefined (reading 'toLowerCase')](https://community.metamask.com/t/cannot-read-properties-of-undefined-reading-tolowercase/28128)

<div class="topic-metadata">

**Author:** [@leadbatterypack](https://community.metamask.com/u/leadbatterypack)\
**Replies:** 1\
**Last updated:** [February 5, 2024, 3:51pm UTC](https://community.metamask.com/t/cannot-read-properties-of-undefined-reading-tolowercase/28128 "2024-02-05T15:51:54Z")

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I’m trying to withdraw some assets on Compound and I get the following error: Cannot read properties of undefined (reading ‘toLowerCase’). Below is a screenshot from Chrome’s dev console. Does anyone know how to fix …

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## [Token com contrato null](https://community.metamask.com/t/token-com-contrato-null/28100)

<div class="topic-metadata">

**Author:** [@Omiglobil](https://community.metamask.com/u/Omiglobil)\
**Replies:** 9\
**Last updated:** [February 5, 2024, 3:47pm UTC](https://community.metamask.com/t/token-com-contrato-null/28100 "2024-02-05T15:47:42Z")

</div>

Oi, eu achei esse endereco em view explorer scan 0x0000000000000000000000000000000000000000 clicnado em contrato mostra esse valor acho que tem muito token spam no contrato

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## [Token gone After failed swap](https://community.metamask.com/t/token-gone-after-failed-swap/28116)

<div class="topic-metadata">

**Author:** [@Nick](https://community.metamask.com/u/Nick)\
**Replies:** 2\
**Last updated:** [February 2, 2024, 9:10pm UTC](https://community.metamask.com/t/token-gone-after-failed-swap/28116 "2024-02-02T21:10:11Z")

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Wanted to swap coins and it failed. The coins I wanted to swap are gone and sent to adress I don’t own.

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## [Transaction pending in my wallet, but has completed on chain](https://community.metamask.com/t/transaction-pending-in-my-wallet-but-has-completed-on-chain/28115)

<div class="topic-metadata">

**Author:** [@WesWithAProblem](https://community.metamask.com/u/WesWithAProblem)\
**Replies:** 3\
**Last updated:** [February 2, 2024, 8:35pm UTC](https://community.metamask.com/t/transaction-pending-in-my-wallet-but-has-completed-on-chain/28115 "2024-02-02T20:35:52Z")

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Hey gang. I un-staked from a liquidity pool on Arbitrum. The multicall transaction is pending in my wallet. but on Arbscan it shows the transaction as completed. The Dapp i was using can see the funds, but they are st…

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## [My Eth in my Op wallet missing](https://community.metamask.com/t/my-eth-in-my-op-wallet-missing/28043)

<div class="topic-metadata">

**Author:** [@ricasa](https://community.metamask.com/u/ricasa)\
**Replies:** 6\
**Last updated:** [February 2, 2024, 12:53pm UTC](https://community.metamask.com/t/my-eth-in-my-op-wallet-missing/28043 "2024-02-02T12:53:18Z")

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Hello On Jan 6 , I sent 0.04 eth from op uniswap wallet to op MetaMask wallet But when I open my op meta wallet I didn’t show up yet This is the trx on Op Etherscan 0x21f83e960a646b4af30e5b7d76cdde0ae99eb985e6c3c6857…

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## [Add KCC Mainnet and send my Bitcoint to Metamask but have some issues on BTCK Peg](https://community.metamask.com/t/add-kcc-mainnet-and-send-my-bitcoint-to-metamask-but-have-some-issues-on-btck-peg/28108)

<div class="topic-metadata">

**Author:** [@Threx](https://community.metamask.com/u/Threx)\
**Replies:** 10\
**Last updated:** [February 1, 2024, 6:24pm UTC](https://community.metamask.com/t/add-kcc-mainnet-and-send-my-bitcoint-to-metamask-but-have-some-issues-on-btck-peg/28108 "2024-02-01T18:24:45Z")

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Hello dears on MetaMask Community. I add the KCC Mainnet in the MetaMask, all process is ok. Then I send my Bitcoins thats was pegged to BTCK Peg for my MetaMask wallet. Then add a Token for the BTCK om Matamask. I’a…

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## [Error with TRX old tokens](https://community.metamask.com/t/error-with-trx-old-tokens/28104)

<div class="topic-metadata">

**Author:** [@Modnika](https://community.metamask.com/u/Modnika)\
**Replies:** 3\
**Last updated:** [February 1, 2024, 2:21pm UTC](https://community.metamask.com/t/error-with-trx-old-tokens/28104 "2024-02-01T14:21:36Z")

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Hello! I need help. My MetaMask wallet does not load TRX old tokens (BSC-20 network). I have TRX there, but I can send them from my wallet to a second account. An error occurs with the code “JSON-RPC error”. How can I …

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## [Transaction vanished!](https://community.metamask.com/t/transaction-vanished/28097)

<div class="topic-metadata">

**Author:** [@user233](https://community.metamask.com/u/user233)\
**Replies:** 1\
**Last updated:** [January 31, 2024, 11:49pm UTC](https://community.metamask.com/t/transaction-vanished/28097 "2024-01-31T23:49:41Z")

</div>

I know transactions on the blockchain can’t disappear, but I made a few transactions from MetaMask to Uniswap on January 2nd. Yesterday I looked at MM and the Eth tokens were no longer there. But the corresponding tran…

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## [Dymension token air drop claim](https://community.metamask.com/t/dymension-token-air-drop-claim/28094)

<div class="topic-metadata">

**Author:** [@Lostpiece01](https://community.metamask.com/u/Lostpiece01)\
**Replies:** 3\
**Last updated:** [January 31, 2024, 12:13am UTC](https://community.metamask.com/t/dymension-token-air-drop-claim/28094 "2024-01-31T00:13:16Z")

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I am eligible for dym airdrop. I used my MetaMask wallet address but the air drop was not reflected

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## [Issue with MM Chrome Extension not loading--only shows spinning circle](https://community.metamask.com/t/issue-with-mm-chrome-extension-not-loading-only-shows-spinning-circle/28084)

<div class="topic-metadata">

**Author:** [@Zenboy](https://community.metamask.com/u/Zenboy)\
**Replies:** 2\
**Last updated:** [January 30, 2024, 9:56pm UTC](https://community.metamask.com/t/issue-with-mm-chrome-extension-not-loading-only-shows-spinning-circle/28084 "2024-01-30T21:56:24Z")

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Help! Within the past 60 days, my MetaMask Chrome Extension stopped working properly. When I click on the MM extension icon, the popup window only shows spinning circle. (see image) Issue is only occuring on chrome on …

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## [New token Scam or Transfer](https://community.metamask.com/t/new-token-scam-or-transfer/28093)

<div class="topic-metadata">

**Author:** [@TAS](https://community.metamask.com/u/TAS)\
**Replies:** 1\
**Last updated:** [January 30, 2024, 6:44pm UTC](https://community.metamask.com/t/new-token-scam-or-transfer/28093 "2024-01-30T18:44:27Z")

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I got this message "1 new token found in this account " In my Trezor - (ETH) account on MetaMask…No other information Is this a scam or- When I sent Shib from Exodus to Trezor does Shib have to be imported to MetaMas…

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## [888play.cc why failed](https://community.metamask.com/t/888play-cc-why-failed/28088)

<div class="topic-metadata">

**Author:** [@Omiglobil](https://community.metamask.com/u/Omiglobil)\
**Replies:** 12\
**Last updated:** [January 29, 2024, 6:05pm UTC](https://community.metamask.com/t/888play-cc-why-failed/28088 "2024-01-29T18:05:27Z")

</div>

Transition failed… i am try send to bybit

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