# Support **URL:** https://community.metamask.com/c/support/5.md?page=21 [Latest](https://community.metamask.com/latest.md) · [Categories](https://community.metamask.com/categories.md) · [Tags](https://community.metamask.com/tags.md) **Page:** 22 --- ## [BTC / USDT transfer from Bittrex to Ext wallet](https://community.metamask.com/t/btc-usdt-transfer-from-bittrex-to-ext-wallet/27902)
**Author:** [@YYY](https://community.metamask.com/u/YYY)\ **Replies:** 4\ **Last updated:** [January 29, 2024, 4:35pm UTC](https://community.metamask.com/t/btc-usdt-transfer-from-bittrex-to-ext-wallet/27902 "2024-01-29T16:35:06Z")
Trying to transfer from Bittrex to MetaMask browser extension wallet using my MetaMask public key and Bittrex says the address is invalid. Bittrex is no longer trading, withdrwals only, and the site banner says: “all rem… --- ## [Import wallet via json](https://community.metamask.com/t/import-wallet-via-json/28052)
**Author:** [@rk75352](https://community.metamask.com/u/rk75352)\ **Replies:** 3\ **Last updated:** [January 29, 2024, 4:02pm UTC](https://community.metamask.com/t/import-wallet-via-json/28052 "2024-01-29T16:02:05Z")
Hi please help I am unable import wallet via json file error show not a v3 wallet --- ## [Missing swap Atem Network](https://community.metamask.com/t/missing-swap-atem-network/28078)
**Author:** [@Frenckye71](https://community.metamask.com/u/Frenckye71)\ **Replies:** 1\ **Last updated:** [January 29, 2024, 12:22pm UTC](https://community.metamask.com/t/missing-swap-atem-network/28078 "2024-01-29T12:22:27Z")
Hallo, i’have swapped 314.862 Atem but in my wallet nothing come back. Someone tell me where i’m wrong? Tks Transaction Hash: 0x8ac6a0119085dda25bc7c91909d671c94cc29e976772a996655e155dd52153ae From0x6c72a6…a3C86876T… --- ## [Metamask app in mobile connecting from mobile browser wallet connect not returning proper chain](https://community.metamask.com/t/metamask-app-in-mobile-connecting-from-mobile-browser-wallet-connect-not-returning-proper-chain/28087)
**Author:** [@athira\_amal](https://community.metamask.com/u/athira_amal)\ **Replies:** 1\ **Last updated:** [January 29, 2024, 9:51am UTC](https://community.metamask.com/t/metamask-app-in-mobile-connecting-from-mobile-browser-wallet-connect-not-returning-proper-chain/28087 "2024-01-29T09:51:07Z")
When my wallet-connect button in my app from mobile browser, connecting to MetaMask app in my mobile returning chain as “Arbitrum One” every time. So, couldn’t verify my nft present in the wallet. Same time the browser c… --- ## [Swap with lower than expected return](https://community.metamask.com/t/swap-with-lower-than-expected-return/28082)
**Author:** [@Frenckye71](https://community.metamask.com/u/Frenckye71)\ **Replies:** 7\ **Last updated:** [January 28, 2024, 8:04pm UTC](https://community.metamask.com/t/swap-with-lower-than-expected-return/28082 "2024-01-28T20:04:34Z")
HI, on 01/14/2024 I exchanged 314,862 Atems at the price of 0.15 USDT, the returned amount I would have expected was 47 USDT, instead only 0.65 USDT returned to my wallet. Can anyone tell me where I’m wrong? Thank you… --- ## [Sell Insufficient funds](https://community.metamask.com/t/sell-insufficient-funds/28068)
**Author:** [@Omiglobil](https://community.metamask.com/u/Omiglobil)\ **Replies:** 6\ **Last updated:** [January 27, 2024, 12:28pm UTC](https://community.metamask.com/t/sell-insufficient-funds/28068 "2024-01-27T12:28:54Z")
Address 0x804a5b829d631abb878fdb4aa568374bf46f3b13 My wallet show me 3.000.000 Token in Avalanche But cant withdraw… You can explain me why? --- ## [Meta mask refused to open on chrome browser](https://community.metamask.com/t/meta-mask-refused-to-open-on-chrome-browser/28075)
**Author:** [@Cdorff](https://community.metamask.com/u/Cdorff)\ **Replies:** 7\ **Last updated:** [January 27, 2024, 11:14am UTC](https://community.metamask.com/t/meta-mask-refused-to-open-on-chrome-browser/28075 "2024-01-27T11:14:48Z")
Description: Meta mask refused to open Purpose: Meta mask refused to open on my window browser for more than 24hours, can someone plz help Extension/Mobile/Both: Extension, window 11 Images/Attacments: --- ## [Holesky RPC Transaction Failure Metamask UI Bug](https://community.metamask.com/t/holesky-rpc-transaction-failure-metamask-ui-bug/28073)
**Author:** [@entropy](https://community.metamask.com/u/entropy)\ **Replies:** 3\ **Last updated:** [January 27, 2024, 8:07am UTC](https://community.metamask.com/t/holesky-rpc-transaction-failure-metamask-ui-bug/28073 "2024-01-27T08:07:25Z")
I added Holesky Testnet to MetaMask by using RPC ethpandaops and this resulted in a failure with a “internal JSON error”. I saw on Etherscan that the transaction still went through. However, on MetaMask UI the transactio… --- ## [HELP I can't find my metamask swap history](https://community.metamask.com/t/help-i-cant-find-my-metamask-swap-history/28070)
**Author:** [@howard](https://community.metamask.com/u/howard)\ **Replies:** 1\ **Last updated:** [January 27, 2024, 12:35am UTC](https://community.metamask.com/t/help-i-cant-find-my-metamask-swap-history/28070 "2024-01-27T00:35:39Z")
Hi, Some time ago, I used the MetaMask ‘swap’ feature and I now need that tx hash. I don’t remember the chain I did it on (I just know it isn’t BNB, possibly Linea), and I don’t remember the tokens I swapped. I can’t f… --- ## [Sending Eth from ledger](https://community.metamask.com/t/sending-eth-from-ledger/28036)
**Author:** [@dzigidzon](https://community.metamask.com/u/dzigidzon)\ **Replies:** 2\ **Last updated:** [January 26, 2024, 8:39pm UTC](https://community.metamask.com/t/sending-eth-from-ledger/28036 "2024-01-26T20:39:58Z")
\*I’m new to the world of crypto and I have a problem. I wanted to transfer Ethereum (ETH) to a Ledger from Binance and I used Manta Network for the transaction, which Ledger does not support. I have connected MetaMask to… --- ## [Fund processing center](https://community.metamask.com/t/fund-processing-center/28062)
**Author:** [@nickcoj74](https://community.metamask.com/u/nickcoj74)\ **Replies:** 7\ **Last updated:** [January 26, 2024, 3:53pm UTC](https://community.metamask.com/t/fund-processing-center/28062 "2024-01-26T15:53:16Z")
I withdrawal over 30000 from a platform called ETSY to MetaMask. I contacted MetaMask on whatapp. They are the funds exceptional processing center. They told me my funds were on hold for money laundering and i needed to … --- ## [I sell a NFT in Opensea but i cant see my ETH in my wallet](https://community.metamask.com/t/i-sell-a-nft-in-opensea-but-i-cant-see-my-eth-in-my-wallet/28059)
**Author:** [@Vbara](https://community.metamask.com/u/Vbara)\ **Replies:** 3\ **Last updated:** [January 25, 2024, 1:00pm UTC](https://community.metamask.com/t/i-sell-a-nft-in-opensea-but-i-cant-see-my-eth-in-my-wallet/28059 "2024-01-25T13:00:54Z")
Hello, Yesterday i made my first sell of NFT in Opensea just for testing. Someone buy it from Blur, and the problem is that i didnt receive my ETH (0.013875) in my wallet. The transfer in Opensea figure like “Unrecogni… --- ## [Tokens not arrived](https://community.metamask.com/t/tokens-not-arrived/27979)
**Author:** [@tooheys681](https://community.metamask.com/u/tooheys681)\ **Replies:** 20\ **Last updated:** [January 25, 2024, 8:15am UTC](https://community.metamask.com/t/tokens-not-arrived/27979 "2024-01-25T08:15:45Z")
Hi Guys, Yesterday I sent ETH from my KUCOIN Account via KCC Network to my MetaMask Wallet but it has not arrived in MetaMask Wallet. KUCOIN says the transaction was successful. Tx ID: 0x450adf5576f9b3ed7fe4e22dda3e2… --- ## [BNB transaction issue](https://community.metamask.com/t/bnb-transaction-issue/28045)
**Author:** [@bahareh777](https://community.metamask.com/u/bahareh777)\ **Replies:** 3\ **Last updated:** [January 24, 2024, 3:51am UTC](https://community.metamask.com/t/bnb-transaction-issue/28045 "2024-01-24T03:51:38Z")
سلام من برای transaction های BNB مشکل دارم و هیچ جا پیدا نمیکنم که چطوری تیکت ارسال کنم یا چت بخش ساپورت کار نمیکنه. همه راهها رو برای حل مشکل امتحان کردم و الان نیاز دارم چون تمام نقل و انتقالات پندینگ میشه حتی وقتی گز … --- ## [Swap BNB to Manta and value to 0](https://community.metamask.com/t/swap-bnb-to-manta-and-value-to-0/28040)
**Author:** [@LaurentL](https://community.metamask.com/u/LaurentL)\ **Replies:** 3\ **Last updated:** [January 23, 2024, 8:23am UTC](https://community.metamask.com/t/swap-bnb-to-manta-and-value-to-0/28040 "2024-01-23T08:23:16Z")
Hi, Quite new in this world yesterday i swapped from BNB to Manta, i do own a number of MANTA but the value is score to 0 and i can’t swap the MANTA …as if the value was really 0. Need help from the support here Tha… --- ## [Snap is asking for version 11 update](https://community.metamask.com/t/snap-is-asking-for-version-11-update/28041)
**Author:** [@swagcat](https://community.metamask.com/u/swagcat)\ **Replies:** 5\ **Last updated:** [January 22, 2024, 6:19pm UTC](https://community.metamask.com/t/snap-is-asking-for-version-11-update/28041 "2024-01-22T18:19:14Z")
Help!! Having issue connecting snap, MetaMask is already updated Ussing Brave Tried restarting the browser but no luck. Tried updating meta on developer mode but no luck. --- ## [Unable to create a new account in my MM (Chrome extension)](https://community.metamask.com/t/unable-to-create-a-new-account-in-my-mm-chrome-extension/28032)
**Author:** [@Javorko](https://community.metamask.com/u/Javorko)\ **Replies:** 1\ **Last updated:** [January 21, 2024, 9:58am UTC](https://community.metamask.com/t/unable-to-create-a-new-account-in-my-mm-chrome-extension/28032 "2024-01-21T09:58:33Z")
To whom it may concern, I kindly ask you for a help. A few months ago, I started to have some issues with MM - not being able to create a new account - Chrome extension. When I try to make it, and enter my desired nam… --- ## [Can not display NFT preview on MM wallet](https://community.metamask.com/t/can-not-display-nft-preview-on-mm-wallet/27901)
**Author:** [@elif](https://community.metamask.com/u/elif)\ **Replies:** 4\ **Last updated:** [January 21, 2024, 9:49am UTC](https://community.metamask.com/t/can-not-display-nft-preview-on-mm-wallet/27901 "2024-01-21T09:49:12Z")
I bought an NFT from Opensea on Polygon chain and imported it to my MM wallet safe and sound. However, after importing the NFT, the NFT got no preview display on my wallet, I mean it is just a blank imagery on my wallet…… --- ## [Balance may be outdated](https://community.metamask.com/t/balance-may-be-outdated/28011)
**Author:** [@Rosieplayer](https://community.metamask.com/u/Rosieplayer)\ **Replies:** 2\ **Last updated:** [January 21, 2024, 9:47am UTC](https://community.metamask.com/t/balance-may-be-outdated/28011 "2024-01-21T09:47:10Z")
I sent bnb from mexc to my mm wallet the balance has not changed & it’s tagged " balance may be outdated" checked address & transaction hash on explorer and it’s in the wallet. Txid: 0xead3fbe3f1af8a191a1595f64dfed5ca8a… --- ## [Metamask insufficient funds for gas \* price + value: balance](https://community.metamask.com/t/metamask-insufficient-funds-for-gas-price-value-balance/28008)
**Author:** [@user125](https://community.metamask.com/u/user125)\ **Replies:** 19\ **Last updated:** [January 21, 2024, 8:17am UTC](https://community.metamask.com/t/metamask-insufficient-funds-for-gas-price-value-balance/28008 "2024-01-21T08:17:48Z")
Dear all, I’m facing this issue when trying to use MetaMask, though I have multiple eth in my wallet. I’m trying to bridge some eth using ZK official bridge, but I get this message: "insufficient funds for intrinsic t… --- ## [ETCPOW not received into Metamask. Token added to MM and have received prior transactions](https://community.metamask.com/t/etcpow-not-received-into-metamask-token-added-to-mm-and-have-received-prior-transactions/28029)
**Author:** [@copymech](https://community.metamask.com/u/copymech)\ **Replies:** 4\ **Last updated:** [January 20, 2024, 11:41pm UTC](https://community.metamask.com/t/etcpow-not-received-into-metamask-token-added-to-mm-and-have-received-prior-transactions/28029 "2024-01-20T23:41:07Z")
Payments not being received into mm wallet. Have received before. ETC Network, ETCPOW coin added, Scan shows completed transactions 4 days ago. --- ## [How can I deliberately create a pending transaction in my ERC20/evm wallet?](https://community.metamask.com/t/how-can-i-deliberately-create-a-pending-transaction-in-my-erc20-evm-wallet/28017)
**Author:** [@jamjam28](https://community.metamask.com/u/jamjam28)\ **Replies:** 5\ **Last updated:** [January 20, 2024, 1:40pm UTC](https://community.metamask.com/t/how-can-i-deliberately-create-a-pending-transaction-in-my-erc20-evm-wallet/28017 "2024-01-20T13:40:24Z")
I’m currently in a crypto quest and need a pending transaction on my EVM wallet address. I have to cancel it on their platform to finish the quest. I’ve attempted these methods without success: Sending to another EVM… --- ## [AIDOGE - Balance could not be loaded](https://community.metamask.com/t/aidoge-balance-could-not-be-loaded/27992)
**Author:** [@Batrone](https://community.metamask.com/u/Batrone)\ **Replies:** 1\ **Last updated:** [January 16, 2024, 8:04am UTC](https://community.metamask.com/t/aidoge-balance-could-not-be-loaded/27992 "2024-01-16T08:04:53Z")
Hello everyone, I purchased AIDOGE in the presale and transferred it to MetaMask. Now I’m receiving the message “Balance could not be loaded.” What can I do? Thank you for your assistance! --- ## [Lost SRP for MetaMask only accessed on iphone](https://community.metamask.com/t/lost-srp-for-metamask-only-accessed-on-iphone/27984)
**Author:** [@Daadogg](https://community.metamask.com/u/Daadogg)\ **Replies:** 15\ **Last updated:** [January 17, 2024, 11:56pm UTC](https://community.metamask.com/t/lost-srp-for-metamask-only-accessed-on-iphone/27984 "2024-01-17T23:56:19Z")
Description: Lost SRP for MetaMask only accessed wallet on iphone Purpose: I have the wallet ID and my wallet password, I need a way to access this account please. Unfortunately, I lost my SRP Extension/Mobile/Both: … --- ## [Metamask 插件钱包无法进入](https://community.metamask.com/t/metamask/27967)
**Author:** [@tomMr](https://community.metamask.com/u/tomMr)\ **Replies:** 23\ **Last updated:** [January 20, 2024, 11:47am UTC](https://community.metamask.com/t/metamask/27967 "2024-01-20T11:47:57Z")
从1.12号我的metamask谷歌插件钱包无法进入，一直显示加载中，突然起来的情况让我不知道如何去解决。我留意到谷歌插件市场上的评论留言，有不少人发生了和我相同的情况，其中有评论说是更新谷歌浏览器后就无法进入了 这是我当前的谷歌版本号：版本 122.0.6238.2（正式版本）dev （64 位） 希望对你们排查问题有一定帮助 --- ## [Transaction stuck in MM but not actually sent?](https://community.metamask.com/t/transaction-stuck-in-mm-but-not-actually-sent/28020)
**Author:** [@don911](https://community.metamask.com/u/don911)\ **Replies:** 4\ **Last updated:** [January 19, 2024, 11:18pm UTC](https://community.metamask.com/t/transaction-stuck-in-mm-but-not-actually-sent/28020 "2024-01-19T23:18:20Z")
This issue happens to me quite frequently using MetaMask in Chrome: I send a transaction with a gas fee higher than necessary, and then it shows as pending in MetaMask. But the transaction never goes through. If I then c… --- ## [After changing the password, there is a new account but the seed is the same](https://community.metamask.com/t/after-changing-the-password-there-is-a-new-account-but-the-seed-is-the-same/28021)
**Author:** [@Michcio](https://community.metamask.com/u/Michcio)\ **Replies:** 1\ **Last updated:** [January 19, 2024, 8:42pm UTC](https://community.metamask.com/t/after-changing-the-password-there-is-a-new-account-but-the-seed-is-the-same/28021 "2024-01-19T20:42:27Z")
Hello, I have a strange situation, I changed my MetaMask password, after changing the password I have a different address and zero tokens, it’s like a new account, what happened, but the seed is the same, on etherscan 0 … --- ## [About my MetaMask wallet cannot connect to any dApp at the moment, please help!](https://community.metamask.com/t/about-my-metamask-wallet-cannot-connect-to-any-dapp-at-the-moment-please-help/28019)
**Author:** [@user64](https://community.metamask.com/u/user64)\ **Replies:** 1\ **Last updated:** [January 19, 2024, 3:32pm UTC](https://community.metamask.com/t/about-my-metamask-wallet-cannot-connect-to-any-dapp-at-the-moment-please-help/28019 "2024-01-19T15:32:53Z")
Description: About my MetaMask wallet cannot connect to any dApp at the moment, please help!!! Purpose: About my MetaMask wallet cannot connect to any dApp at the moment, please help!!! Extension/Mobile/Both: About … --- ## [BIC etf balance is zero](https://community.metamask.com/t/bic-etf-balance-is-zero/27860)
**Author:** [@anneliesG](https://community.metamask.com/u/anneliesG)\ **Replies:** 9\ **Last updated:** [January 19, 2024, 3:24pm UTC](https://community.metamask.com/t/bic-etf-balance-is-zero/27860 "2024-01-19T15:24:06Z")
i bought in the presale BTC etf and inmported the token but the balace is zero. Will that change when it is launched? --- ## [Chrome Browser Not Working](https://community.metamask.com/t/chrome-browser-not-working/28007)
**Author:** [@Ultra](https://community.metamask.com/u/Ultra)\ **Replies:** 3\ **Last updated:** [January 17, 2024, 10:00pm UTC](https://community.metamask.com/t/chrome-browser-not-working/28007 "2024-01-17T22:00:45Z")
Hi, I’ve had the Chrome browser extension for a number of years and everything has worked perfectly up until maybe a week ago. I can login to my wallet to see my balances no problem, but I cannot connect to any websites… [Previous page](https://community.metamask.com/c/support/5.md?page=20) [Next page](https://community.metamask.com/c/support/5.md?page=22)