# Support

**URL:** https://community.metamask.com/c/support/5.md?page=25

[Latest](https://community.metamask.com/latest.md) · [Categories](https://community.metamask.com/categories.md) · [Tags](https://community.metamask.com/tags.md)

**Page:** 26

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## [Strange error when trying to approve collection to sell on OpenSea](https://community.metamask.com/t/strange-error-when-trying-to-approve-collection-to-sell-on-opensea/25671)

<div class="topic-metadata">

**Author:** [@MugenE](https://community.metamask.com/u/MugenE)\
**Replies:** 13\
**Last updated:** [November 17, 2023, 6:40am UTC](https://community.metamask.com/t/strange-error-when-trying-to-approve-collection-to-sell-on-opensea/25671 "2023-11-17T06:40:38Z")

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Hi there everyone, when trying to approve an old collection to sell I’m getting the following error: Message: Invalid data; should be ‘approve’ method, but instead is ‘setApprovalForAll’ Code: Error Any help? Thanks…

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## [Incorrect value Transferred to Coinbase](https://community.metamask.com/t/incorrect-value-transferred-to-coinbase/27432)

<div class="topic-metadata">

**Author:** [@leigh.pointer](https://community.metamask.com/u/leigh.pointer)\
**Replies:** 4\
**Last updated:** [November 15, 2023, 3:40pm UTC](https://community.metamask.com/t/incorrect-value-transferred-to-coinbase/27432 "2023-11-15T15:40:10Z")

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I transferred this ETH to my Coinbase account 0.09971813 ETH 182,82 € EUR and received at Coinbase +0.09832577 MATIC €0.08 € EUR This cant be correct. The transaction is also showing 0\*\*.\*\*098325777571366 MATIC($0.…

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## [GAS Fees Query on Polygon Network](https://community.metamask.com/t/gas-fees-query-on-polygon-network/27421)

<div class="topic-metadata">

**Author:** [@Bhekisizwe](https://community.metamask.com/u/Bhekisizwe)\
**Replies:** 1\
**Last updated:** [November 14, 2023, 11:38am UTC](https://community.metamask.com/t/gas-fees-query-on-polygon-network/27421 "2023-11-14T11:38:52Z")

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Good day everyone If a MetaMask wallet address linked to the Polygon PoS network holds both MATIC and USDC ERC-20 tokens, my question is, if my MATIC balance is 0 and i have 1000 USDC…and i decide to transfer 800 USDC t…

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## [Cannot transfer USDT out of KCC Mainnet on Metamask](https://community.metamask.com/t/cannot-transfer-usdt-out-of-kcc-mainnet-on-metamask/27348)

<div class="topic-metadata">

**Author:** [@user3572](https://community.metamask.com/u/user3572)\
**Replies:** 8\
**Last updated:** [November 13, 2023, 5:50pm UTC](https://community.metamask.com/t/cannot-transfer-usdt-out-of-kcc-mainnet-on-metamask/27348 "2023-11-13T17:50:52Z")

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Hi, I transferred USDT out of KuCoin and it is stuck in my MetaMask wallet. It says I do not have enough KCS to transfer out. I tried swapping ETH for some KCS and then bridging the KCS using KCC bridge but the KCS did …

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## [My MetaMask is not showing anything in my wallets](https://community.metamask.com/t/my-metamask-is-not-showing-anything-in-my-wallets/27363)

<div class="topic-metadata">

**Author:** [@Xavage](https://community.metamask.com/u/Xavage)\
**Replies:** 2\
**Last updated:** [November 13, 2023, 2:27am UTC](https://community.metamask.com/t/my-metamask-is-not-showing-anything-in-my-wallets/27363 "2023-11-13T02:27:55Z")

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Hello, please I have been trying to access my account wallet as I was expecting a payment from the protocol I work for, but instead am met with a loading screen that never goes away, make I try to enter general I get an…

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## [Can't withdraw liquidity or sell tokens. Metamask error. Help!](https://community.metamask.com/t/cant-withdraw-liquidity-or-sell-tokens-metamask-error-help/27394)

<div class="topic-metadata">

**Author:** [@UziBeno](https://community.metamask.com/u/UziBeno)\
**Replies:** 2\
**Last updated:** [November 12, 2023, 7:24pm UTC](https://community.metamask.com/t/cant-withdraw-liquidity-or-sell-tokens-metamask-error-help/27394 "2023-11-12T19:24:34Z")

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MetaMask says “We were not able to estimate gas. There might be an error in the contract and this transaction may fail.” when I try to write and change certain functions of the contract like the router. The main issue i…

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## [Recover state logs for lost MM install](https://community.metamask.com/t/recover-state-logs-for-lost-mm-install/27369)

<div class="topic-metadata">

**Author:** [@M451](https://community.metamask.com/u/M451)\
**Replies:** 2\
**Last updated:** [November 9, 2023, 12:10pm UTC](https://community.metamask.com/t/recover-state-logs-for-lost-mm-install/27369 "2023-11-09T12:10:28Z")

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Hi all, a question about state logs: I lost my last MM add-on (Firefox) install when my notebook died. It contained a main wallet (which I never used) and a bunch of imported wallets. I don’t have the recovery phrase …

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## [Spotting Fake MetaMask Extensions & Apps](https://community.metamask.com/t/spotting-fake-metamask-extensions-apps/23)

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**Author:** [@bharmon](https://community.metamask.com/u/bharmon)\
**Replies:** 0\
**Last updated:** [January 19, 2021, 8:34pm UTC](https://community.metamask.com/t/spotting-fake-metamask-extensions-apps/23 "2021-01-19T20:34:12Z")

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Recently we have seen a flood of new phishing attacks targeting MetaMask users via fake browser extensions and mobile apps. Read our recent blog post regarding the nature of these attacks, and how to avoid them.

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## [MetaMask had trouble starting. This error could be intermittent, so try restarting the extension - No Seed Phrase](https://community.metamask.com/t/metamask-had-trouble-starting-this-error-could-be-intermittent-so-try-restarting-the-extension-no-seed-phrase/27026)

<div class="topic-metadata">

**Author:** [@TCM](https://community.metamask.com/u/TCM)\
**Replies:** 2\
**Last updated:** [September 26, 2023, 2:39pm UTC](https://community.metamask.com/t/metamask-had-trouble-starting-this-error-could-be-intermittent-so-try-restarting-the-extension-no-seed-phrase/27026 "2023-09-26T14:39:27Z")

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This is the issue that i’m having. MetaMask won’t open on Firefox I get the error message below. Its been like this for almost a year now. I dont have the seed phrase so i cant delete the wallet to reinstall This i tri…

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## [Old TRX token on metamask](https://community.metamask.com/t/old-trx-token-on-metamask/27235)

<div class="topic-metadata">

**Author:** [@TMP7](https://community.metamask.com/u/TMP7)\
**Replies:** 4\
**Last updated:** [October 23, 2023, 8:15am UTC](https://community.metamask.com/t/old-trx-token-on-metamask/27235 "2023-10-23T08:15:56Z")

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Hello fellas. Newby here, so … ready for manuals))) There is some TRX in my wallet. Seems - it is OLD TRX. When i check it on bscscan, i see this message " TRON token contract has migrated to a \[new address.\]" A coup…

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## [Transaction got stuck, cannot switch networks or open settings](https://community.metamask.com/t/transaction-got-stuck-cannot-switch-networks-or-open-settings/27130)

<div class="topic-metadata">

**Author:** [@user3392](https://community.metamask.com/u/user3392)\
**Replies:** 8\
**Last updated:** [October 10, 2023, 8:36am UTC](https://community.metamask.com/t/transaction-got-stuck-cannot-switch-networks-or-open-settings/27130 "2023-10-10T08:36:24Z")

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A transaction got stuck while switching RPCs (same network, different RPC nodes, got rate limited). I can’t reject it or confirm it (see screenshot 2). To make matters worse the network selector in the top left is disabl…

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## [New MM installation with tokens from Unstoppable Domains - none will import](https://community.metamask.com/t/new-mm-installation-with-tokens-from-unstoppable-domains-none-will-import/26982)

<div class="topic-metadata">

**Author:** [@David1957](https://community.metamask.com/u/David1957)\
**Replies:** 24\
**Last updated:** [September 26, 2023, 1:10am UTC](https://community.metamask.com/t/new-mm-installation-with-tokens-from-unstoppable-domains-none-will-import/26982 "2023-09-26T01:10:32Z")

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\`I’ve been reading all the articles and trying to get my Unstoppable Domains NFTs to show up in my reinstated MM wallet but to no avail. I used my exact seed phrase to open the account since I had deleted Chrome brows…

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## [Stucked ZkSync Era Bridge to ZkSync Lyte!](https://community.metamask.com/t/stucked-zksync-era-bridge-to-zksync-lyte/26990)

<div class="topic-metadata">

**Author:** [@user3250](https://community.metamask.com/u/user3250)\
**Replies:** 2\
**Last updated:** [September 20, 2023, 3:07pm UTC](https://community.metamask.com/t/stucked-zksync-era-bridge-to-zksync-lyte/26990 "2023-09-20T15:07:39Z")

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Transaction Hash below: 0x453b3eeddd3243d67a2c8dca344a579bfb7a47d59b746e3110bea59744662def On ZkSync Era successful, however on Zksync Lyte is still validating until 7 hours. Please help how to reverse token to Era ag…

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## [Can't fix it (Linea transaction)](https://community.metamask.com/t/cant-fix-it-linea-transaction/26945)

<div class="topic-metadata">

**Author:** [@user3183](https://community.metamask.com/u/user3183)\
**Replies:** 10\
**Last updated:** [September 19, 2023, 6:08am UTC](https://community.metamask.com/t/cant-fix-it-linea-transaction/26945 "2023-09-19T06:08:17Z")

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Hi, I have a problem. Tx 0x9ed31eb0334221d7e699f150cab9ac99bcea4b389532847d7d579f8bf0052317 stucked. I 've done everything try to canceled, to increase gas - and get just it. Failed transaction Transaction 19 failed! …

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## [Polygon mainnet](https://community.metamask.com/t/polygon-mainnet/26968)

<div class="topic-metadata">

**Author:** [@josepp](https://community.metamask.com/u/josepp)\
**Replies:** 3\
**Last updated:** [September 18, 2023, 8:29pm UTC](https://community.metamask.com/t/polygon-mainnet/26968 "2023-09-18T20:29:08Z")

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im trying to enter in the polygon mainnet on the extension chrome browser and its only says loading and when its done its only says we cant connect polygon mainnet someone can help me?

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## ["View on explorer" on zkSync era mainet network doesn't work](https://community.metamask.com/t/view-on-explorer-on-zksync-era-mainet-network-doesnt-work/26970)

<div class="topic-metadata">

**Author:** [@herofang](https://community.metamask.com/u/herofang)\
**Replies:** 2\
**Last updated:** [September 18, 2023, 12:31pm UTC](https://community.metamask.com/t/view-on-explorer-on-zksync-era-mainet-network-doesnt-work/26970 "2023-09-18T12:31:42Z")

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It seems that the default link prefix is “…/tx/” ,but the last “tx/” is not needed.

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## [Bought mistakenly ETC under an ETH wallet address](https://community.metamask.com/t/bought-mistakenly-etc-under-an-eth-wallet-address/26958)

<div class="topic-metadata">

**Author:** [@gavrilos](https://community.metamask.com/u/gavrilos)\
**Replies:** 5\
**Last updated:** [September 17, 2023, 12:37pm UTC](https://community.metamask.com/t/bought-mistakenly-etc-under-an-eth-wallet-address/26958 "2023-09-17T12:37:07Z")

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Hi to all, I am a newbie and I did a terrible mistake. I purchased about 200 Euros of ETC and I provided by mistake the MetaMask ETH wallet address. I can see the transaction under a specific link of bscscan \[.com\], but…

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## [Same token appears multiple times](https://community.metamask.com/t/same-token-appears-multiple-times/26923)

<div class="topic-metadata">

**Author:** [@Etshy](https://community.metamask.com/u/Etshy)\
**Replies:** 6\
**Last updated:** [September 16, 2023, 11:55am UTC](https://community.metamask.com/t/same-token-appears-multiple-times/26923 "2023-09-16T11:55:54Z")

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Category is not exxact, but I caa I use a website with a token not verified enough to appear “naturraly” in MetaMask so I added it in my wallet, but now, for some reason, it appears three times in my wallet and in the …

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## [Babydoge from OKEx to Metamask](https://community.metamask.com/t/babydoge-from-okex-to-metamask/26932)

<div class="topic-metadata">

**Author:** [@Boshahob](https://community.metamask.com/u/Boshahob)\
**Replies:** 8\
**Last updated:** [September 13, 2023, 11:26am UTC](https://community.metamask.com/t/babydoge-from-okex-to-metamask/26932 "2023-09-13T11:26:27Z")

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Hello, I did a BabyDoge coin withdraw from OKEx to MetaMask wallet but it didn’t appear in my wallet yet. I added the Baby doge coin by using import token/custom token before doing the withdraw under Etherum Mainnet, an…

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## [Cant view tokens in linked Ledger](https://community.metamask.com/t/cant-view-tokens-in-linked-ledger/26884)

<div class="topic-metadata">

**Author:** [@Hill](https://community.metamask.com/u/Hill)\
**Replies:** 7\
**Last updated:** [September 11, 2023, 4:15pm UTC](https://community.metamask.com/t/cant-view-tokens-in-linked-ledger/26884 "2023-09-11T16:15:00Z")

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Hello, I accidentally sent ETH to my Ledger using the wrong chain (CRO). this was the start of my troubles. To find the (CRO) wrapped ETH I connected my Ledger to MetaMask. All is good, I can see it. Now I want to sen…

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## [Why I was unable to add $Dlance testnet network(built on ERC-20) to my metamask?](https://community.metamask.com/t/why-i-was-unable-to-add-dlance-testnet-network-built-on-erc-20-to-my-metamask/26899)

<div class="topic-metadata">

**Author:** [@Sirdecent](https://community.metamask.com/u/Sirdecent)\
**Replies:** 1\
**Last updated:** [September 9, 2023, 5:17pm UTC](https://community.metamask.com/t/why-i-was-unable-to-add-dlance-testnet-network-built-on-erc-20-to-my-metamask/26899 "2023-09-09T17:17:36Z")

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I tried several times to add Deelance testnet network to my MetaMask but to no avail. The testnet token is mounted on ERC-20 MAINNET. I added the right chain ID as seen from the project’s website but what I got is “could…

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## [Weak seed phrase generation at Metamask](https://community.metamask.com/t/weak-seed-phrase-generation-at-metamask/26815)

<div class="topic-metadata">

**Author:** [@pick0ut](https://community.metamask.com/u/pick0ut)\
**Replies:** 13\
**Last updated:** [August 31, 2023, 3:14pm UTC](https://community.metamask.com/t/weak-seed-phrase-generation-at-metamask/26815 "2023-08-31T15:14:51Z")

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I found in the latest MetaMask audit from Cure53 in March 2023 And the documentation says on slide 5 that MetaMask uses 32 bit entropy. Do I understand correctly that by creating a wallet in MetaMask seed phrase is cre…

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## [Transaction error: cannot estimate gas](https://community.metamask.com/t/transaction-error-cannot-estimate-gas/26800)

<div class="topic-metadata">

**Author:** [@Cryptosabe](https://community.metamask.com/u/Cryptosabe)\
**Replies:** 8\
**Last updated:** [August 28, 2023, 2:27pm UTC](https://community.metamask.com/t/transaction-error-cannot-estimate-gas/26800 "2023-08-28T14:27:52Z")

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Try to make bridge USDT from Ethereum to Starknet with MetaMask using Starkgate, also have this error when try bridge with Orbiter finance. Its happened when try approve tokens to spend. All another transactions in anoth…

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## [Can't locate my Weth](https://community.metamask.com/t/cant-locate-my-weth/26781)

<div class="topic-metadata">

**Author:** [@ritz88](https://community.metamask.com/u/ritz88)\
**Replies:** 7\
**Last updated:** [August 27, 2023, 6:48pm UTC](https://community.metamask.com/t/cant-locate-my-weth/26781 "2023-08-27T18:48:05Z")

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Few months ago I wrapped some ETH in my MetaMask account(Chrome extension). Few days ago my Chrome was reset so I had to install all my extensions again. Since I revived my wallet with the seedphrase I can’t find the Wet…

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## [There is no $ dollar value under the ETH value](https://community.metamask.com/t/there-is-no-dollar-value-under-the-eth-value/26788)

<div class="topic-metadata">

**Author:** [@stak](https://community.metamask.com/u/stak)\
**Replies:** 2\
**Last updated:** [August 26, 2023, 2:38pm UTC](https://community.metamask.com/t/there-is-no-dollar-value-under-the-eth-value/26788 "2023-08-26T14:38:24Z")

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Hi I put MetaMask wallet on a 2nd computer and all is good…except there is no $ dollar value under the ETH value in the wallet, there was in my other wallet on my 1st computer. I have looked at the settings but can’t see…

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## [I can' t find my IOTA](https://community.metamask.com/t/i-can-t-find-my-iota/26718)

<div class="topic-metadata">

**Author:** [@Crimson](https://community.metamask.com/u/Crimson)\
**Replies:** 3\
**Last updated:** [August 23, 2023, 7:20pm UTC](https://community.metamask.com/t/i-can-t-find-my-iota/26718 "2023-08-23T19:20:42Z")

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Hello. I sent IOTA from Kucoin to MetaMask. Then I added KCC network correctly, but I still cannot see my IOTA. What options do I have?

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## [Send 2600 arrive 2418](https://community.metamask.com/t/send-2600-arrive-2418/26746)

<div class="topic-metadata">

**Author:** [@skpe](https://community.metamask.com/u/skpe)\
**Replies:** 2\
**Last updated:** [August 21, 2023, 3:11pm UTC](https://community.metamask.com/t/send-2600-arrive-2418/26746 "2023-08-21T15:11:33Z")

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sent from MetaMask to exchange and 182 tokens (toads) have disappeared, the exchange says that they have not been, the fee was paid in eth… where are those 182 tokens?

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## [Minimum to receive ETH on metamask?](https://community.metamask.com/t/minimum-to-receive-eth-on-metamask/26744)

<div class="topic-metadata">

**Author:** [@Ludivine](https://community.metamask.com/u/Ludivine)\
**Replies:** 2\
**Last updated:** [August 21, 2023, 11:16am UTC](https://community.metamask.com/t/minimum-to-receive-eth-on-metamask/26744 "2023-08-21T11:16:36Z")

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I sold an NFT via the “basecraft” platform. The platerfome tells me that in order to transfer my ETH (2 ETH) to Matamask, there must already have been at least 1 ETH on MetaMask. Is this true? Otherwise I can only trans…

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## [Withdraw KSM from Binance to Metamask](https://community.metamask.com/t/withdraw-ksm-from-binance-to-metamask/26727)

<div class="topic-metadata">

**Author:** [@jamy](https://community.metamask.com/u/jamy)\
**Replies:** 5\
**Last updated:** [August 18, 2023, 10:00pm UTC](https://community.metamask.com/t/withdraw-ksm-from-binance-to-metamask/26727 "2023-08-18T22:00:06Z")

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Hello I withdram my KSM from binance to my MetaMask through the BSC. So my KSMs have disappeared from binance, but don’t appear in MetaMask either. And I don’t know how to make them appear in MetaMask. Here you can se…

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## [Fields greyed out](https://community.metamask.com/t/fields-greyed-out/26691)

<div class="topic-metadata">

**Author:** [@BkModTest](https://community.metamask.com/u/BkModTest)\
**Replies:** 3\
**Last updated:** [August 15, 2023, 5:11pm UTC](https://community.metamask.com/t/fields-greyed-out/26691 "2023-08-15T17:11:09Z")

</div>

Hello everyone, I invested money in a company that I think are scammers. But now they have transferred me $3100 to a MetaMask account. However, I cannot convert the dollars into Etherum because the fields cannot be clic…

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