# Support

**URL:** https://community.metamask.com/c/support/5.md?page=26

[Latest](https://community.metamask.com/latest.md) · [Categories](https://community.metamask.com/categories.md) · [Tags](https://community.metamask.com/tags.md)

**Page:** 27

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## [Metamask is stuck on "Connecting to Ethereum Mainnet"](https://community.metamask.com/t/metamask-is-stuck-on-connecting-to-ethereum-mainnet/26646)

<div class="topic-metadata">

**Author:** [@ant75a](https://community.metamask.com/u/ant75a)\
**Replies:** 1\
**Last updated:** [August 11, 2023, 3:32pm UTC](https://community.metamask.com/t/metamask-is-stuck-on-connecting-to-ethereum-mainnet/26646 "2023-08-11T15:32:16Z")

</div>

Been using MetaMask in Chrome for 2 years without issue. Today I ran into an issue where it would get stuck connecting to Ethereum. Eventually it would time out and would allow me to select another network. I could se…

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## [Sent Mana from Kucoin via KCC](https://community.metamask.com/t/sent-mana-from-kucoin-via-kcc/26534)

<div class="topic-metadata">

**Author:** [@Bianca](https://community.metamask.com/u/Bianca)\
**Replies:** 2\
**Last updated:** [August 3, 2023, 8:55am UTC](https://community.metamask.com/t/sent-mana-from-kucoin-via-kcc/26534 "2023-08-03T08:55:51Z")

</div>

Hello. I sent MANA from Kucoin via KCC to MetaMask, because it was cheaper. Big mistake. Then I added KCC network correctly, but I still cannot see my Mana. What options do I have?

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## [No longer quick access to ethscan on new update](https://community.metamask.com/t/no-longer-quick-access-to-ethscan-on-new-update/26433)

<div class="topic-metadata">

**Author:** [@MenITrust](https://community.metamask.com/u/MenITrust)\
**Replies:** 3\
**Last updated:** [July 31, 2023, 7:08am UTC](https://community.metamask.com/t/no-longer-quick-access-to-ethscan-on-new-update/26433 "2023-07-31T07:08:34Z")

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Normally when we go to ‘top right three dots’, There was ‘View Account In Explorer’ available (and it directs to etherscan) Now with the latest version, this option is removed :face\_in\_clouds: , those new six options le…

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## [USDT Sent to KCC Mainnet](https://community.metamask.com/t/usdt-sent-to-kcc-mainnet/26483)

<div class="topic-metadata">

**Author:** [@banana](https://community.metamask.com/u/banana)\
**Replies:** 1\
**Last updated:** [July 30, 2023, 8:09am UTC](https://community.metamask.com/t/usdt-sent-to-kcc-mainnet/26483 "2023-07-30T08:09:47Z")

</div>

I sent my USDT from Kucoin to KCC Mainnet but not sure how to transfer it off now, I didn’t know I needed KCS for the gas fee and can’t buy any. If someone is able to send me a little bit so I can transfer to a differen…

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## [Error transactions](https://community.metamask.com/t/error-transactions/26430)

<div class="topic-metadata">

**Author:** [@Democ1](https://community.metamask.com/u/Democ1)\
**Replies:** 7\
**Last updated:** [July 27, 2023, 12:32am UTC](https://community.metamask.com/t/error-transactions/26430 "2023-07-27T00:32:48Z")

</div>

Please MetaMask I have being facing this issue for some days now, I can’t send out eth or swap eth on my wallet and I keep receiving this message ( \[ethjs-query\] while formatting outputs from RPC ‘{“value”: {“code”:-32…

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## [Sent USDT from Kucoin to Metamask, nothing showing up in Metamask](https://community.metamask.com/t/sent-usdt-from-kucoin-to-metamask-nothing-showing-up-in-metamask/26434)

<div class="topic-metadata">

**Author:** [@Albert](https://community.metamask.com/u/Albert)\
**Replies:** 2\
**Last updated:** [July 24, 2023, 10:37am UTC](https://community.metamask.com/t/sent-usdt-from-kucoin-to-metamask-nothing-showing-up-in-metamask/26434 "2023-07-24T10:37:56Z")

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This is my first time transferring USDT from Kucoin to MetaMask. From Kucoin it states I could transfer using KCC network and the process was successfully transferred but I do not see any USDT in my MetaMask. I have als…

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## [Balance is showing 0](https://community.metamask.com/t/balance-is-showing-0/26390)

<div class="topic-metadata">

**Author:** [@KHLY](https://community.metamask.com/u/KHLY)\
**Replies:** 3\
**Last updated:** [July 21, 2023, 6:12am UTC](https://community.metamask.com/t/balance-is-showing-0/26390 "2023-07-21T06:12:35Z")

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Hi I connected metamsk wallet to pancake and swapped BNB for Barbie the Barbie amount was correct for a second in the wallet then it changed to 0 while checking with BscScan the token are still there but it doesn’t sh…

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## [Seed Phrase - Low entropy Mnemonic](https://community.metamask.com/t/seed-phrase-low-entropy-mnemonic/26335)

<div class="topic-metadata">

**Author:** [@Burned](https://community.metamask.com/u/Burned)\
**Replies:** 6\
**Last updated:** [July 18, 2023, 7:00pm UTC](https://community.metamask.com/t/seed-phrase-low-entropy-mnemonic/26335 "2023-07-18T19:00:03Z")

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I can’t seem to find anything related to the topic thread on the forum so I made a new post. As of July 12th a BTC wallet of mine got drained to due a appearently know bug, which occured as of recently july 12th with gen…

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## [Seed Phrase hack](https://community.metamask.com/t/seed-phrase-hack/26190)

<div class="topic-metadata">

**Author:** [@jeepingirl4ya](https://community.metamask.com/u/jeepingirl4ya)\
**Replies:** 7\
**Last updated:** [July 18, 2023, 2:17pm UTC](https://community.metamask.com/t/seed-phrase-hack/26190 "2023-07-18T14:17:20Z")

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MetaMask currently only has my presale crypto that I have purchased on it that has not airdropped yet. I entered my seed phrase on a website believing that it was validating my account, anyways I don’t have a lot but en…

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## [Stuck on KCC mainnet](https://community.metamask.com/t/stuck-on-kcc-mainnet/26358)

<div class="topic-metadata">

**Author:** [@Smoothie](https://community.metamask.com/u/Smoothie)\
**Replies:** 1\
**Last updated:** [July 18, 2023, 2:02pm UTC](https://community.metamask.com/t/stuck-on-kcc-mainnet/26358 "2023-07-18T14:02:55Z")

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I kinda fucked up and sent my USDT from kucoin through KCC mainnet, and I don’t have any more KCS to send myself as fuel. I’m stuck without any KCS to bridge the USDT over to some more normal network. If someone could s…

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## [I need a little amount of KCS to bridge my USDTs](https://community.metamask.com/t/i-need-a-little-amount-of-kcs-to-bridge-my-usdts/26352)

<div class="topic-metadata">

**Author:** [@Ahmad77888](https://community.metamask.com/u/Ahmad77888)\
**Replies:** 2\
**Last updated:** [July 17, 2023, 5:58pm UTC](https://community.metamask.com/t/i-need-a-little-amount-of-kcs-to-bridge-my-usdts/26352 "2023-07-17T17:58:54Z")

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I have my USDTs on KCC network on MetaMask. To bridge them into another public network I need a small amount of KCS to fulfill the gas fee. I couldn’t find anyway to get that amount. Can anybody help me with that? Pl…

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## [Pegged BTC on BNB Smart Chain identified as unverified token](https://community.metamask.com/t/pegged-btc-on-bnb-smart-chain-identified-as-unverified-token/26307)

<div class="topic-metadata">

**Author:** [@pierluigisalera](https://community.metamask.com/u/pierluigisalera)\
**Replies:** 9\
**Last updated:** [July 15, 2023, 10:33am UTC](https://community.metamask.com/t/pegged-btc-on-bnb-smart-chain-identified-as-unverified-token/26307 "2023-07-15T10:33:38Z")

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Hello I am quite new to this forum, and I have read many posts without finding any experience like mine. I have received in my Coinbase Wallet a pegged BTC on BNB Smart Chain, which is not identified as regular BTBC. R…

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## [Metamask error doesn't go away and prevents me from using the extension](https://community.metamask.com/t/metamask-error-doesnt-go-away-and-prevents-me-from-using-the-extension/26310)

<div class="topic-metadata">

**Author:** [@Problemchild](https://community.metamask.com/u/Problemchild)\
**Replies:** 1\
**Last updated:** [July 14, 2023, 5:53pm UTC](https://community.metamask.com/t/metamask-error-doesnt-go-away-and-prevents-me-from-using-the-extension/26310 "2023-07-14T17:53:37Z")

</div>

Hi, I have the same issue as in this post here: Metamask error doesnt go away and prevents me using the extension - #10 by hooks Unfortunately the fix didn’t work for me. I was able to follow the steps to remove the net…

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## [Pending transaction , stuck](https://community.metamask.com/t/pending-transaction-stuck/25760)

<div class="topic-metadata">

**Author:** [@abolfazl195](https://community.metamask.com/u/abolfazl195)\
**Replies:** 15\
**Last updated:** [July 13, 2023, 6:44am UTC](https://community.metamask.com/t/pending-transaction-stuck/25760 "2023-07-13T06:44:55Z")

</div>

I bridged in starkgate, but the transaction has been pending for 3 days, and even though I canceled it, it is still pending. and I can’t make another transaction until this problem is solved. According to the picture I…

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## [Metamask unable to connect to ETH mainnet](https://community.metamask.com/t/metamask-unable-to-connect-to-eth-mainnet/26263)

<div class="topic-metadata">

**Author:** [@Jaysens](https://community.metamask.com/u/Jaysens)\
**Replies:** 3\
**Last updated:** [July 11, 2023, 5:46pm UTC](https://community.metamask.com/t/metamask-unable-to-connect-to-eth-mainnet/26263 "2023-07-11T17:46:12Z")

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Using MetaMask Extension in Brave Browser on win10. Since couple of days I’m unable to connect to ETH mainnet (Error Message: “we can’t connect to ethereum mainnet”). Switching from/between still working networks (Polygo…

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## [Metamask stuck connecting and being undetected by sites](https://community.metamask.com/t/metamask-stuck-connecting-and-being-undetected-by-sites/25957)

<div class="topic-metadata">

**Author:** [@Faaber](https://community.metamask.com/u/Faaber)\
**Replies:** 6\
**Last updated:** [July 6, 2023, 6:49am UTC](https://community.metamask.com/t/metamask-stuck-connecting-and-being-undetected-by-sites/25957 "2023-07-06T06:49:43Z")

</div>

When I click on MetaMask to connect to any site, it keeps being stuck/idle saying “connecting to Ethereum Mainnet”, or it says “unable to connect to Ethereum Mainnet” try again. If I go to for example Opensea and click …

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## [Stuck transactions on Linea goerli testnet network](https://community.metamask.com/t/stuck-transactions-on-linea-goerli-testnet-network/26219)

<div class="topic-metadata">

**Author:** [@ldc](https://community.metamask.com/u/ldc)\
**Replies:** 7\
**Last updated:** [July 5, 2023, 4:08pm UTC](https://community.metamask.com/t/stuck-transactions-on-linea-goerli-testnet-network/26219 "2023-07-05T16:08:13Z")

</div>

Hello, i have some pending transactions stuck for almost 7 days now i cant cancel them i tried to raise the gas higher , i checked linea goerli ether scan but its not there i get this error when i raise the gas now e…

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## [Transfer USDT from Metamask but not appear](https://community.metamask.com/t/transfer-usdt-from-metamask-but-not-appear/26170)

<div class="topic-metadata">

**Author:** [@Djmixledj](https://community.metamask.com/u/Djmixledj)\
**Replies:** 2\
**Last updated:** [June 30, 2023, 11:27am UTC](https://community.metamask.com/t/transfer-usdt-from-metamask-but-not-appear/26170 "2023-06-30T11:27:08Z")

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Hello, Yesterday, i transfer USDT From MetaMask to Coinhouse but USDT not appearing in the recipient wallet The transaction is successfull and the adress is OK I don’t see from the tab ‘Activity’ the transfert made ye…

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## [Hotbit withdrew has not receive](https://community.metamask.com/t/hotbit-withdrew-has-not-receive/26166)

<div class="topic-metadata">

**Author:** [@arian32](https://community.metamask.com/u/arian32)\
**Replies:** 7\
**Last updated:** [June 30, 2023, 8:27am UTC](https://community.metamask.com/t/hotbit-withdrew-has-not-receive/26166 "2023-06-30T08:27:52Z")

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Hi, dears earliar today I withdrew OPSMEN from hotbit to my metamusk wallet. here is the details: Your withdrawal transaction has been conducted successfully: Withdrawal Time: 2023-06-30 03:42:07Z Withdrawal Amount: 5…

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## [I can't select another network](https://community.metamask.com/t/i-cant-select-another-network/26012)

<div class="topic-metadata">

**Author:** [@user2275](https://community.metamask.com/u/user2275)\
**Replies:** 7\
**Last updated:** [June 28, 2023, 2:22pm UTC](https://community.metamask.com/t/i-cant-select-another-network/26012 "2023-06-28T14:22:06Z")

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I’m really disappointed in you guys, why do you make such low-level mistakes, I accidentally selected the Rinkeby network, and it reminded me that the network is disabled, I can’t turn off this prompt, I can only switch …

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## [Withdrawl ETHW from crypto.com not in account or waller](https://community.metamask.com/t/withdrawl-ethw-from-crypto-com-not-in-account-or-waller/26135)

<div class="topic-metadata">

**Author:** [@Mimo1](https://community.metamask.com/u/Mimo1)\
**Replies:** 1\
**Last updated:** [June 27, 2023, 2:12pm UTC](https://community.metamask.com/t/withdrawl-ethw-from-crypto-com-not-in-account-or-waller/26135 "2023-06-27T14:12:26Z")

</div>

i send ETHH to my waller but it doesnt come true and on etheescan there is no trace. On crypto.com the transaction is completed

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## [Ethereum sent to my MetaMask wallet by means of Arbitrum One, but it doesn't show up in my wallet](https://community.metamask.com/t/ethereum-sent-to-my-metamask-wallet-by-means-of-arbitrum-one-but-it-doesnt-show-up-in-my-wallet/26113)

<div class="topic-metadata">

**Author:** [@alt4s](https://community.metamask.com/u/alt4s)\
**Replies:** 21\
**Last updated:** [June 26, 2023, 10:07am UTC](https://community.metamask.com/t/ethereum-sent-to-my-metamask-wallet-by-means-of-arbitrum-one-but-it-doesnt-show-up-in-my-wallet/26113 "2023-06-26T10:07:52Z")

</div>

So I was sent Ethereum to my wallet, the transaction completed and it was marked as successful, however I don’t actually see anything in my wallet. The Ethereum was sent through the Arbitrum One network. What do I do?

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## [Transaction is done eth did not credeted to balance](https://community.metamask.com/t/transaction-is-done-eth-did-not-credeted-to-balance/25779)

<div class="topic-metadata">

**Author:** [@abo5ARQUB5](https://community.metamask.com/u/abo5ARQUB5)\
**Replies:** 13\
**Last updated:** [June 25, 2023, 6:23pm UTC](https://community.metamask.com/t/transaction-is-done-eth-did-not-credeted-to-balance/25779 "2023-06-25T18:23:01Z")

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I have 4 receive transactions of ETH ,i see them in activity but did not added to my balance pls help

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## [Unable to transfer RENQ presale tokens to my metamask account](https://community.metamask.com/t/unable-to-transfer-renq-presale-tokens-to-my-metamask-account/26106)

<div class="topic-metadata">

**Author:** [@user2349](https://community.metamask.com/u/user2349)\
**Replies:** 5\
**Last updated:** [June 25, 2023, 4:02pm UTC](https://community.metamask.com/t/unable-to-transfer-renq-presale-tokens-to-my-metamask-account/26106 "2023-06-25T16:02:09Z")

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Hello Can anyboby please help me. I bought RENQ tokens on presale from their website through my MetaMask account. I am now trying to transfer these tokens to my MetaMask account. Unfortunately when I go to the Renq webs…

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## [Ledger Live Unsupported Tokens](https://community.metamask.com/t/ledger-live-unsupported-tokens/26057)

<div class="topic-metadata">

**Author:** [@WSMOP](https://community.metamask.com/u/WSMOP)\
**Replies:** 5\
**Last updated:** [June 25, 2023, 9:48am UTC](https://community.metamask.com/t/ledger-live-unsupported-tokens/26057 "2023-06-25T09:48:34Z")

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Hi, I’m wondering how to transfer unsupported tokens from my ledger to another wallet. I have the correct app installed in ledger live but the token just isn’t showing. I use MetaMask as a ‘gateway’ to view all the toke…

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## [How to disconnect MM from ledger](https://community.metamask.com/t/how-to-disconnect-mm-from-ledger/26094)

<div class="topic-metadata">

**Author:** [@horryr84](https://community.metamask.com/u/horryr84)\
**Replies:** 5\
**Last updated:** [June 24, 2023, 6:51pm UTC](https://community.metamask.com/t/how-to-disconnect-mm-from-ledger/26094 "2023-06-24T18:51:53Z")

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I connected ledger with MM and now i have to accept every transaction using ledger. How can i change that back, so i dont need ledger anymore for a transaction?

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## [Transaction is failed and my funds have gone. Plese help me. nonce too low error](https://community.metamask.com/t/transaction-is-failed-and-my-funds-have-gone-plese-help-me-nonce-too-low-error/26000)

<div class="topic-metadata">

**Author:** [@mtopia](https://community.metamask.com/u/mtopia)\
**Replies:** 3\
**Last updated:** [June 18, 2023, 1:03pm UTC](https://community.metamask.com/t/transaction-is-failed-and-my-funds-have-gone-plese-help-me-nonce-too-low-error/26000 "2023-06-18T13:03:43Z")

</div>

Dear, MetaMask supporter and community. Today i sent my funds from Arbitrum to Starknet using orbiter finance. My transaction is failed and my funds have gone. I wish to get back funds and cancel the transaction. I t…

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## [Missing TENET Deposit from MEXC](https://community.metamask.com/t/missing-tenet-deposit-from-mexc/26015)

<div class="topic-metadata">

**Author:** [@JimboJames](https://community.metamask.com/u/JimboJames)\
**Replies:** 1\
**Last updated:** [June 18, 2023, 9:28am UTC](https://community.metamask.com/t/missing-tenet-deposit-from-mexc/26015 "2023-06-18T09:28:53Z")

</div>

Hello. I sent 979.43 TENET from my MEXC to my MetaMask TENET Testnet address 0x3BdB2184909F5d0916047e3655Ea4608D948618b. MEXC is showing a successful withdrawal but it’s still not displaying in my MetaMask. I checked TE…

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## [View: ActivityView TypeError: undefined is not an object (evaluating 'e.toLowerCase')](https://community.metamask.com/t/view-activityview-typeerror-undefined-is-not-an-object-evaluating-e-tolowercase/26001)

<div class="topic-metadata">

**Author:** [@Khaled20](https://community.metamask.com/u/Khaled20)\
**Replies:** 2\
**Last updated:** [June 18, 2023, 12:52am UTC](https://community.metamask.com/t/view-activityview-typeerror-undefined-is-not-an-object-evaluating-e-tolowercase/26001 "2023-06-18T00:52:59Z")

</div>

Description: View: ActivityView TypeError: undefined is not an object (evaluating ‘e.toLowerCase’) Purpose: Extension/Mobile/Both: Images/Attacments:

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## [Velas Network (connot connect with Metamask)](https://community.metamask.com/t/velas-network-connot-connect-with-metamask/25973)

<div class="topic-metadata">

**Author:** [@Edarn](https://community.metamask.com/u/Edarn)\
**Replies:** 4\
**Last updated:** [June 15, 2023, 6:23pm UTC](https://community.metamask.com/t/velas-network-connot-connect-with-metamask/25973 "2023-06-15T18:23:46Z")

</div>

Hi, I’m wondering why I can’t get MetaMask to connect to Velas Network anymore. I did add the network more than a year ago to buy some astro… We all do mistakes. :stuck\_out\_tongue: I left the tokens stake for a while …

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