# Support

**URL:** https://community.metamask.com/c/support/5.md?page=27

[Latest](https://community.metamask.com/latest.md) · [Categories](https://community.metamask.com/categories.md) · [Tags](https://community.metamask.com/tags.md)

**Page:** 28

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## [Transfer , withdraw](https://community.metamask.com/t/transfer-withdraw/25974)

<div class="topic-metadata">

**Author:** [@abolfazl195](https://community.metamask.com/u/abolfazl195)\
**Replies:** 1\
**Last updated:** [June 15, 2023, 9:42am UTC](https://community.metamask.com/t/transfer-withdraw/25974 "2023-06-15T09:42:16Z")

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Hello A few days ago, I withdrew an amount from StarkGate to MetaMask. My transaction has been confirmed and can be seen in Stark Scan, but it has not been seen in the MetaMask wallet yet. my transaction ID : 0x0504408…

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## [\[HELP!\] Theta Coin received on my wallet but not showing](https://community.metamask.com/t/help-theta-coin-received-on-my-wallet-but-not-showing/25888)

<div class="topic-metadata">

**Author:** [@Holywalk](https://community.metamask.com/u/Holywalk)\
**Replies:** 16\
**Last updated:** [June 14, 2023, 3:06pm UTC](https://community.metamask.com/t/help-theta-coin-received-on-my-wallet-but-not-showing/25888 "2023-06-14T15:06:07Z")

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Hello, I could only choose “support NFTs” category but this is not NFT related. Anyhow, I sent some Theta tokens from Binance to MetaMask (MM) on 'Theta" network and unfortunately, it seems that I didn’t add “theta” net…

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## [Some of my tokens went missing along the way. Not all of the coins arrived!](https://community.metamask.com/t/some-of-my-tokens-went-missing-along-the-way-not-all-of-the-coins-arrived/25960)

<div class="topic-metadata">

**Author:** [@Kudeyar](https://community.metamask.com/u/Kudeyar)\
**Replies:** 6\
**Last updated:** [June 13, 2023, 4:22pm UTC](https://community.metamask.com/t/some-of-my-tokens-went-missing-along-the-way-not-all-of-the-coins-arrived/25960 "2023-06-13T16:22:25Z")

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Hey there! So, here’s what happened: I was withdrawing 2 dollars from Bybit, but only 0.000000000002 arrived in my wallet. I’m really curious, where did the rest go? Also, I bought 169,825,952,196.182803 AIDOGE throug…

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## [Error when transferring nft](https://community.metamask.com/t/error-when-transferring-nft/25948)

<div class="topic-metadata">

**Author:** [@DUDRON](https://community.metamask.com/u/DUDRON)\
**Replies:** 6\
**Last updated:** [June 12, 2023, 10:00pm UTC](https://community.metamask.com/t/error-when-transferring-nft/25948 "2023-06-12T22:00:33Z")

</div>

Сведения об ошибке Сообщение: Non-base58btc character Код: Error Стек: Error: Non-base58btc character at decode (chrome-extension://nkbihfbeogaeaoehlefnkodbefgpgknn/common-2.js:26:256042) at a.decode \[as baseDecode…

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## [Old/incorrect rpc - Cannot change network](https://community.metamask.com/t/old-incorrect-rpc-cannot-change-network/25956)

<div class="topic-metadata">

**Author:** [@lukasz](https://community.metamask.com/u/lukasz)\
**Replies:** 3\
**Last updated:** [June 13, 2023, 9:57am UTC](https://community.metamask.com/t/old-incorrect-rpc-cannot-change-network/25956 "2023-06-13T09:57:48Z")

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Hi i have an issue when i try to change network, popup information about deprecated rpc blocks changing network and in that moment i cannot do anything.

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## [Tron's tokens sent on metamask](https://community.metamask.com/t/trons-tokens-sent-on-metamask/25950)

<div class="topic-metadata">

**Author:** [@soho4](https://community.metamask.com/u/soho4)\
**Replies:** 3\
**Last updated:** [June 13, 2023, 8:04am UTC](https://community.metamask.com/t/trons-tokens-sent-on-metamask/25950 "2023-06-13T08:04:06Z")

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i recently sent tron tokens to my MetaMask wallet over the bsc network. the transaction is completed, but the tokens are not in the wallet. how can i get these tokens back?

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## [2 new tokens found on this account](https://community.metamask.com/t/2-new-tokens-found-on-this-account/25942)

<div class="topic-metadata">

**Author:** [@nvisibl](https://community.metamask.com/u/nvisibl)\
**Replies:** 5\
**Last updated:** [June 12, 2023, 6:04pm UTC](https://community.metamask.com/t/2-new-tokens-found-on-this-account/25942 "2023-06-12T18:04:22Z")

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MetaMask has a promp beneath my tokens on Smart Chain Network that says “2 new tokens found on thus account” It then prompts me to import the tokens Should i do so? Im not aware of why this is prompting as i cant reca…

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## [Metamask error doesnt go away and prevents me using the extension](https://community.metamask.com/t/metamask-error-doesnt-go-away-and-prevents-me-using-the-extension/25909)

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**Author:** [@user2191](https://community.metamask.com/u/user2191)\
**Replies:** 10\
**Last updated:** [June 12, 2023, 1:55pm UTC](https://community.metamask.com/t/metamask-error-doesnt-go-away-and-prevents-me-using-the-extension/25909 "2023-06-12T13:55:45Z")

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In MetaMask i selected the Rinkyby network which has been depreciated. I get an error popup saying “The current rpc url for this network has been deprecated.” which is the correct error, however the problem is the X but…

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## [Transferred ETH using ETHK-OKTC network on OKX exchange to Exodus wallet (ETH address)](https://community.metamask.com/t/transferred-eth-using-ethk-oktc-network-on-okx-exchange-to-exodus-wallet-eth-address/25944)

<div class="topic-metadata">

**Author:** [@maisam123](https://community.metamask.com/u/maisam123)\
**Replies:** 5\
**Last updated:** [June 12, 2023, 5:40am UTC](https://community.metamask.com/t/transferred-eth-using-ethk-oktc-network-on-okx-exchange-to-exodus-wallet-eth-address/25944 "2023-06-12T05:40:34Z")

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Hi I transferred ETH using ETHK-OKTC network on OKX exchange to Exodus wallet (ETH address) I know I made a big mistake , I haven’t received any crypto yet I was reading meta mask support forums and allot of people ac…

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## [My address is invalid?](https://community.metamask.com/t/my-address-is-invalid/25901)

<div class="topic-metadata">

**Author:** [@JackJonValois](https://community.metamask.com/u/JackJonValois)\
**Replies:** 6\
**Last updated:** [June 10, 2023, 3:28pm UTC](https://community.metamask.com/t/my-address-is-invalid/25901 "2023-06-10T15:28:43Z")

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I cannot send any coin to my wallet for whatever reason from trustwallet. I am in the middle of a ball game with wallet crackers right now trying to save whatever coin I can revoking it every 25 minutes. I need to transf…

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## [Errors/warnings in console what they mean](https://community.metamask.com/t/errors-warnings-in-console-what-they-mean/25906)

<div class="topic-metadata">

**Author:** [@BochenPL](https://community.metamask.com/u/BochenPL)\
**Replies:** 1\
**Last updated:** [June 9, 2023, 1:06pm UTC](https://community.metamask.com/t/errors-warnings-in-console-what-they-mean/25906 "2023-06-09T13:06:12Z")

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When i run any website and i have the MetaMask plugin enabled i get the following warnings in the browser console. When the MetaMask extension is disabled, the warnings do not appear. Should I worry about this and can I …

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## [U2F with firefox and Ledger Nano](https://community.metamask.com/t/u2f-with-firefox-and-ledger-nano/25897)

<div class="topic-metadata">

**Author:** [@sanjaya](https://community.metamask.com/u/sanjaya)\
**Replies:** 1\
**Last updated:** [June 8, 2023, 3:45pm UTC](https://community.metamask.com/t/u2f-with-firefox-and-ledger-nano/25897 "2023-06-08T15:45:38Z")

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Two days ago everything was working fine. Today I cannot transfer, bridge, swap or whatever as I get this message. I did the workaround as stated but to no avail. Did I miss something or is there any wrong (true/fa…

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## [\[ethjs-query\] while formatting outputs from RPC ‘{“value”:{“code”:-32000,”message”:”replacement transaction underpriced”}}’](https://community.metamask.com/t/ethjs-query-while-formatting-outputs-from-rpc-value-code-32000-message-replacement-transaction-underpriced/25878)

<div class="topic-metadata">

**Author:** [@user2170](https://community.metamask.com/u/user2170)\
**Replies:** 6\
**Last updated:** [June 6, 2023, 11:47am UTC](https://community.metamask.com/t/ethjs-query-while-formatting-outputs-from-rpc-value-code-32000-message-replacement-transaction-underpriced/25878 "2023-06-06T11:47:07Z")

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So there are a lot of topics about this but I did not find a solution. First I was trying to swap tokens in Sushiswap and Pancakeswap and I was getting this \[ethjs-query\] error. I tried to increase the gas price, did no…

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## [Hello community. I have been a victim of a hack](https://community.metamask.com/t/hello-community-i-have-been-a-victim-of-a-hack/25865)

<div class="topic-metadata">

**Author:** [@user2166](https://community.metamask.com/u/user2166)\
**Replies:** 1\
**Last updated:** [June 5, 2023, 4:07pm UTC](https://community.metamask.com/t/hello-community-i-have-been-a-victim-of-a-hack/25865 "2023-06-05T16:07:02Z")

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I have been the victim of a hack with the BNB network. Funding my account with BNB automatically transfers the funds to another unknown account. Therefore I cannot extract the other touches, nor can I revoke contracts. …

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## [Missing transactions after Restore](https://community.metamask.com/t/missing-transactions-after-restore/25866)

<div class="topic-metadata">

**Author:** [@tvs](https://community.metamask.com/u/tvs)\
**Replies:** 3\
**Last updated:** [June 5, 2023, 4:44pm UTC](https://community.metamask.com/t/missing-transactions-after-restore/25866 "2023-06-05T16:44:59Z")

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Hi, I had to reinstall my MetaMask in chrome (on windows) due to a crash of chrome. I used my secret pass-phrase to restore my account successfully. (I did not use the private key to restore.) But I have one problem. T…

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## [Pending transaction is stuck](https://community.metamask.com/t/pending-transaction-is-stuck/25821)

<div class="topic-metadata">

**Author:** [@abolfazl195](https://community.metamask.com/u/abolfazl195)\
**Replies:** 21\
**Last updated:** [June 3, 2023, 6:09am UTC](https://community.metamask.com/t/pending-transaction-is-stuck/25821 "2023-06-03T06:09:49Z")

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سلام. تراکنش من در حالت پندینگ قرار گرفته و گیر کرده و کنسل هم نمیشه.اما در اتر اکسن تراکنشم قابل رهگیری است… با این حال آیا ریست کردن حساب کمکی میکنه؟؟ و دیگر اینکه چطور با پشتیبانی متامسک ارتباط بگیرم / راه ارتباطی با …

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## [Why does my Metamask require me to re-imput my passphrase after an OS crash?](https://community.metamask.com/t/why-does-my-metamask-require-me-to-re-imput-my-passphrase-after-an-os-crash/25824)

<div class="topic-metadata">

**Author:** [@Moonraker](https://community.metamask.com/u/Moonraker)\
**Replies:** 5\
**Last updated:** [June 1, 2023, 9:31am UTC](https://community.metamask.com/t/why-does-my-metamask-require-me-to-re-imput-my-passphrase-after-an-os-crash/25824 "2023-06-01T09:31:51Z")

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Scenario is my OS freezes occasionally. After restart MetaMask prompts me to restart MetaMask. I do, however the only fix is to uninstall/reinstall and then input my pass phrase. Obviously I don’t enjoy doing this. This …

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## [Trasfer from game to wallet](https://community.metamask.com/t/trasfer-from-game-to-wallet/25771)

<div class="topic-metadata">

**Author:** [@ariyan1671](https://community.metamask.com/u/ariyan1671)\
**Replies:** 10\
**Last updated:** [May 30, 2023, 5:17pm UTC](https://community.metamask.com/t/trasfer-from-game-to-wallet/25771 "2023-05-30T17:17:27Z")

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Hello i trasferred dst and the operation was done inside the game , but the transfer was not found in the wallet and it shows error code:3200

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## [Payment from my first buyer](https://community.metamask.com/t/payment-from-my-first-buyer/25773)

<div class="topic-metadata">

**Author:** [@KaptenPrasety0](https://community.metamask.com/u/KaptenPrasety0)\
**Replies:** 14\
**Last updated:** [May 30, 2023, 12:55pm UTC](https://community.metamask.com/t/payment-from-my-first-buyer/25773 "2023-05-30T12:55:34Z")

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Hi, i’m a new nfts creator and yesterday i got my first buyer, she’s already bought my nft for 4 eth and i got notification from opensea at my email, and then i got QR code from my buyer to finishing this transaction, th…

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## [AIDOGE presale end, what now?](https://community.metamask.com/t/aidoge-presale-end-what-now/25777)

<div class="topic-metadata">

**Author:** [@Reddslayer59875](https://community.metamask.com/u/Reddslayer59875)\
**Replies:** 2\
**Last updated:** [May 30, 2023, 12:48pm UTC](https://community.metamask.com/t/aidoge-presale-end-what-now/25777 "2023-05-30T12:48:16Z")

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Hey all, Recently I’ve bought an amount of AIDOGE from the presale, I still have my purchased amount on the website, but it has been several days and nothing has been released yet. I also saw a lot of other websites men…

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## [Withdrawal made from JMPT through Celo didn't show up in metamask](https://community.metamask.com/t/withdrawal-made-from-jmpt-through-celo-didnt-show-up-in-metamask/25728)

<div class="topic-metadata">

**Author:** [@amanuel1](https://community.metamask.com/u/amanuel1)\
**Replies:** 9\
**Last updated:** [May 29, 2023, 5:10pm UTC](https://community.metamask.com/t/withdrawal-made-from-jmpt-through-celo-didnt-show-up-in-metamask/25728 "2023-05-29T17:10:38Z")

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Hello friends Recently, I withdrew from Jumptask using Celo, it’s about 5 dollars, and I can’t see my wallet being updated. MetaMask still shows my previous balance. Is there a way to fix this?

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## [Windows Defender find trojan in latest MM for Chrome](https://community.metamask.com/t/windows-defender-find-trojan-in-latest-mm-for-chrome/25751)

<div class="topic-metadata">

**Author:** [@mrbubo](https://community.metamask.com/u/mrbubo)\
**Replies:** 3\
**Last updated:** [May 29, 2023, 11:15am UTC](https://community.metamask.com/t/windows-defender-find-trojan-in-latest-mm-for-chrome/25751 "2023-05-29T11:15:43Z")

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I\`m trying to add MM to my Chrome browser today (from Chrome Webstore), but Microsoft Defender find some threat: Trojan:JS/Phish!MSR Can You check/confirm/help? Thanks!

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## [I can't cancel pending](https://community.metamask.com/t/i-cant-cancel-pending/25719)

<div class="topic-metadata">

**Author:** [@kendu](https://community.metamask.com/u/kendu)\
**Replies:** 3\
**Last updated:** [May 26, 2023, 12:57pm UTC](https://community.metamask.com/t/i-cant-cancel-pending/25719 "2023-05-26T12:57:46Z")

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tx : I mint NFT and pending , I can’t cancel , I try all , I have followed the instructions, all on the web, on youtube but still not working , I’m desperate, please help

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## [Issue/error with gassless signatures in Chrome](https://community.metamask.com/t/issue-error-with-gassless-signatures-in-chrome/25717)

<div class="topic-metadata">

**Author:** [@krypston](https://community.metamask.com/u/krypston)\
**Replies:** 1\
**Last updated:** [May 26, 2023, 12:19pm UTC](https://community.metamask.com/t/issue-error-with-gassless-signatures-in-chrome/25717 "2023-05-26T12:19:01Z")

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Since a few days ago, gassless signatures fail to take place when I use Chrome. The issue is as follows: They seem to even not be sent by Chrome. For instance, when I try to verify the signature using etherscan utility …

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## [Transfer from TrustWallet to Metamask. Money dissapeared](https://community.metamask.com/t/transfer-from-trustwallet-to-metamask-money-dissapeared/25670)

<div class="topic-metadata">

**Author:** [@PulseX](https://community.metamask.com/u/PulseX)\
**Replies:** 4\
**Last updated:** [May 25, 2023, 11:38am UTC](https://community.metamask.com/t/transfer-from-trustwallet-to-metamask-money-dissapeared/25670 "2023-05-25T11:38:30Z")

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Hi I had money in Trustwallet account and to ease all transactions I wanted to send them to MetaMask. Transaction was succesful but money never came to my MetaMask wallet. I did sent USDT that seems to be BEP20 network…

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## [Pulsechain bridge transfer Trouble](https://community.metamask.com/t/pulsechain-bridge-transfer-trouble/25654)

<div class="topic-metadata">

**Author:** [@adevhammer](https://community.metamask.com/u/adevhammer)\
**Replies:** 1\
**Last updated:** [May 21, 2023, 4:10am UTC](https://community.metamask.com/t/pulsechain-bridge-transfer-trouble/25654 "2023-05-21T04:10:27Z")

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Ethereum coins disappeared from the pulsechain bridge. In the process of transferring coins from the ethereum mainnet to the pulsechain mainnet, the sending transaction is completed, but it does not appear in the MetaMa…

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## [BridgeArbitrum: Failed Transaction From Arbitrum One to Mainnet](https://community.metamask.com/t/bridgearbitrum-failed-transaction-from-arbitrum-one-to-mainnet/25614)

<div class="topic-metadata">

**Author:** [@ahimsa](https://community.metamask.com/u/ahimsa)\
**Replies:** 2\
**Last updated:** [May 20, 2023, 7:40pm UTC](https://community.metamask.com/t/bridgearbitrum-failed-transaction-from-arbitrum-one-to-mainnet/25614 "2023-05-20T19:40:51Z")

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I want to move my LPT Livepeer from Arbitrum One to Mainnet over Arbitrum Bridge. I get the following Message in MetaMask: Transaction 6 failed! Failed to execute ‘requestDevice’ on ‘HID’: Must be handling a user gestur…

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## [Pop up upon opening metamask chrome extension](https://community.metamask.com/t/pop-up-upon-opening-metamask-chrome-extension/25630)

<div class="topic-metadata">

**Author:** [@Vic69](https://community.metamask.com/u/Vic69)\
**Replies:** 2\
**Last updated:** [May 20, 2023, 7:37am UTC](https://community.metamask.com/t/pop-up-upon-opening-metamask-chrome-extension/25630 "2023-05-20T07:37:19Z")

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Is this legit ? Its an agreement to accept the new terms of ConsenSys , never had it before. Help would be much appreciated

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## [Gala shos zero balance](https://community.metamask.com/t/gala-shos-zero-balance/25594)

<div class="topic-metadata">

**Author:** [@TRIGGER1](https://community.metamask.com/u/TRIGGER1)\
**Replies:** 18\
**Last updated:** [May 16, 2023, 9:59pm UTC](https://community.metamask.com/t/gala-shos-zero-balance/25594 "2023-05-16T21:59:59Z")

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Hello Initially I had gala on coinbase. On May 12 I transferred it to ledger wallet. This morning May 16 I saw that that ledger didnt support the airdrop and it showed the old gala still, so I opened an account with M…

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## [Accidentally sent USDC from Matic network to a Coinbase Ethereum wallet](https://community.metamask.com/t/accidentally-sent-usdc-from-matic-network-to-a-coinbase-ethereum-wallet/25588)

<div class="topic-metadata">

**Author:** [@mrote01](https://community.metamask.com/u/mrote01)\
**Replies:** 2\
**Last updated:** [May 16, 2023, 10:49am UTC](https://community.metamask.com/t/accidentally-sent-usdc-from-matic-network-to-a-coinbase-ethereum-wallet/25588 "2023-05-16T10:49:21Z")

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Hi, I might’ve made the worst mistake of my life trying to be responsible and pay off my credit cards. I sold all of my GLP for USDC, successfully bridged it from Arb to Polygon, then when copying the wallet address for …

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