# Support

**URL:** https://community.metamask.com/c/support/5.md?page=9

[Latest](https://community.metamask.com/latest.md) · [Categories](https://community.metamask.com/categories.md) · [Tags](https://community.metamask.com/tags.md)

**Page:** 10

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## [Swap the usd glo from my cello toethereum](https://community.metamask.com/t/swap-the-usd-glo-from-my-cello-toethereum/29577)

<div class="topic-metadata">

**Author:** [@emma-xrug](https://community.metamask.com/u/emma-xrug)\
**Replies:** 5\
**Last updated:** [September 30, 2024, 11:52am UTC](https://community.metamask.com/t/swap-the-usd-glo-from-my-cello-toethereum/29577 "2024-09-30T11:52:15Z")

</div>

hello i have some money on my celo network on MetaMask wallet and some money on my USD GL0 but i have tried swapping or bridging and it cant allow saying its not on the network,i need urgent support on it,thanks

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## [Swap transfer tops](https://community.metamask.com/t/swap-transfer-tops/29578)

<div class="topic-metadata">

**Author:** [@Hazem454](https://community.metamask.com/u/Hazem454)\
**Replies:** 1\
**Last updated:** [September 30, 2024, 11:58am UTC](https://community.metamask.com/t/swap-transfer-tops/29578 "2024-09-30T11:58:11Z")

</div>

help all plz transfer swap

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## [Network doesn’t match its associated chain ID or name](https://community.metamask.com/t/network-doesn-t-match-its-associated-chain-id-or-name/29576)

<div class="topic-metadata">

**Author:** [@tabilabs](https://community.metamask.com/u/tabilabs)\
**Replies:** 4\
**Last updated:** [September 30, 2024, 10:08am UTC](https://community.metamask.com/t/network-doesn-t-match-its-associated-chain-id-or-name/29576 "2024-09-30T10:08:58Z")

</div>

We recently launched our testnet, and when our users add our chain to their MetaMask wallet, they receive a risk warning. What do we need to do to remove this risk warning?

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## [Fake\_Phishing flagged address](https://community.metamask.com/t/fake-phishing-flagged-address/29573)

<div class="topic-metadata">

**Author:** [@budh4](https://community.metamask.com/u/budh4)\
**Replies:** 5\
**Last updated:** [September 30, 2024, 8:47am UTC](https://community.metamask.com/t/fake-phishing-flagged-address/29573 "2024-09-30T08:47:25Z")

</div>

Hi ! I have noticed just today that one of my addresses has been flagged “Fake\_Phishing” on Etherscan. It is one of the public addresses I only used to retrieve my stuck transaction from the Mempool, only 1 transaction …

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## [Swaped Matic to Pol got HMatic instead?](https://community.metamask.com/t/swaped-matic-to-pol-got-hmatic-instead/29498)

<div class="topic-metadata">

**Author:** [@user1615](https://community.metamask.com/u/user1615)\
**Replies:** 8\
**Last updated:** [September 24, 2024, 9:16am UTC](https://community.metamask.com/t/swaped-matic-to-pol-got-hmatic-instead/29498 "2024-09-24T09:16:02Z")

</div>

I tried to convert 700 Matic to Pol using MetaMask Portfolio the Matic disappeared but the tokens in Pol never showed up. Then I found that it was a changed to a hidden token in portfolio called HMatic, or Matic Toke…

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## [Suspicious noobie seeks advice](https://community.metamask.com/t/suspicious-noobie-seeks-advice/29485)

<div class="topic-metadata">

**Author:** [@Chancellor](https://community.metamask.com/u/Chancellor)\
**Replies:** 1\
**Last updated:** [September 20, 2024, 2:12pm UTC](https://community.metamask.com/t/suspicious-noobie-seeks-advice/29485 "2024-09-20T14:12:48Z")

</div>

IS THIS A SPOOF? THIS ARRIVED IN MY INBOX AND I AM SUSPICIOUS This summary is sent from \[MetaMask\](https://community.metamask.io/) when we haven’t seen you in a while. Change your email settings, or click here to unsu…

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## [Seed phrase restores wrong wallet](https://community.metamask.com/t/seed-phrase-restores-wrong-wallet/29482)

<div class="topic-metadata">

**Author:** [@SteveG](https://community.metamask.com/u/SteveG)\
**Replies:** 13\
**Last updated:** [September 20, 2024, 4:23am UTC](https://community.metamask.com/t/seed-phrase-restores-wrong-wallet/29482 "2024-09-20T04:23:43Z")

</div>

Hi, I had a computer crash and MetaMask extension would not open so I tried to reinstall it using my 12 word seed phrase. I was met with the message “Invalid seed phrase”. I had spelt the last word wrong. On correcting …

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## [Seed passphrase NOT working](https://community.metamask.com/t/seed-passphrase-not-working/29478)

<div class="topic-metadata">

**Author:** [@SinkTap45903](https://community.metamask.com/u/SinkTap45903)\
**Replies:** 2\
**Last updated:** [September 18, 2024, 3:05pm UTC](https://community.metamask.com/t/seed-passphrase-not-working/29478 "2024-09-18T15:05:01Z")

</div>

I have tried restoring my 12 word seed passphrase BUT after entering in the words it comes up with the message ‘invalid seedphrase’.

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## [Can anyone give me a solution to the BSC network RPC problem?](https://community.metamask.com/t/can-anyone-give-me-a-solution-to-the-bsc-network-rpc-problem/29469)

<div class="topic-metadata">

**Author:** [@pras](https://community.metamask.com/u/pras)\
**Replies:** 4\
**Last updated:** [September 18, 2024, 7:17am UTC](https://community.metamask.com/t/can-anyone-give-me-a-solution-to-the-bsc-network-rpc-problem/29469 "2024-09-18T07:17:52Z")

</div>

I have a problem with the BSC network RPC, is it possible that any of you have the same problem? I have repeatedly changed the BSC network RPC on my MetaMask but I still can’t open trading on my contract, like the RPC is…

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## [Internal Json-RPC](https://community.metamask.com/t/internal-json-rpc/29477)

<div class="topic-metadata">

**Author:** [@user1586](https://community.metamask.com/u/user1586)\
**Replies:** 2\
**Last updated:** [September 17, 2024, 8:23am UTC](https://community.metamask.com/t/internal-json-rpc/29477 "2024-09-17T08:23:52Z")

</div>

Description: I can’t transfer tokens from MetaMask wallet to exchange wallet. It shows “Internal JSON-RPC error.” Can you help me fix this? Purpose: Extension/Mobile/Both: Images/Attachments:

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## [Connect all crypto currency](https://community.metamask.com/t/connect-all-crypto-currency/29455)

<div class="topic-metadata">

**Author:** [@heliodoro42](https://community.metamask.com/u/heliodoro42)\
**Replies:** 3\
**Last updated:** [September 15, 2024, 7:12am UTC](https://community.metamask.com/t/connect-all-crypto-currency/29455 "2024-09-15T07:12:50Z")

</div>

Description: Purpose: Extension/Mobile/Both: Images/Attachments: Coin gecko PayPal account

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## [Metamask Connection lost error](https://community.metamask.com/t/metamask-connection-lost-error/29446)

<div class="topic-metadata">

**Author:** [@isha](https://community.metamask.com/u/isha)\
**Replies:** 1\
**Last updated:** [September 11, 2024, 8:41am UTC](https://community.metamask.com/t/metamask-connection-lost-error/29446 "2024-09-11T08:41:04Z")

</div>

Hi, I just updated the MetaMask to recent version and ever since then I am getting these error for my application (ref screenshot) as well as when the transaction is supposed to be signed in usual case MetaMask pops up b…

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## [Regarding the use of Bantis](https://community.metamask.com/t/regarding-the-use-of-bantis/29419)

<div class="topic-metadata">

**Author:** [@DongWoo](https://community.metamask.com/u/DongWoo)\
**Replies:** 3\
**Last updated:** [September 8, 2024, 5:57am UTC](https://community.metamask.com/t/regarding-the-use-of-bantis/29419 "2024-09-08T05:57:36Z")

</div>

Description: Regarding the use of Bantis an affiliated exchange Purpose: Hello, I’m using Bantis through MetaMask. I’m contacting you because there are cases where I can’t access the site when you go to the Bantis w…

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## [My Snap is stuck](https://community.metamask.com/t/my-snap-is-stuck/27350)

<div class="topic-metadata">

**Author:** [@BlueDaimler](https://community.metamask.com/u/BlueDaimler)\
**Replies:** 15\
**Last updated:** [December 13, 2023, 11:11pm UTC](https://community.metamask.com/t/my-snap-is-stuck/27350 "2023-12-13T23:11:45Z")

</div>

I recently used the snap Zion, I had BTC sent to Zion. $50.00 USD. When I tried to transfer this BTC to my exchange it is stalled in the system. I have screenshots. The Transaction is stalled and has been stalled now f…

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## [Request again)When will the development of the recovery program for Andriod Phones be complete?](https://community.metamask.com/t/request-again-when-will-the-development-of-the-recovery-program-for-andriod-phones-be-complete/29326)

<div class="topic-metadata">

**Author:** [@LEEHEEJU](https://community.metamask.com/u/LEEHEEJU)\
**Replies:** 5\
**Last updated:** [September 1, 2024, 1:07pm UTC](https://community.metamask.com/t/request-again-when-will-the-development-of-the-recovery-program-for-andriod-phones-be-complete/29326 "2024-09-01T13:07:02Z")

</div>

I am an Android mobile phone user. I installed MetaMask on my phone and bought an NFT and had it, but I found that the MetaMask program was deleted, and I did not take notes of the secret recovery text when installing it…

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## [Help swap transfer](https://community.metamask.com/t/help-swap-transfer/29363)

<div class="topic-metadata">

**Author:** [@hazem](https://community.metamask.com/u/hazem)\
**Replies:** 3\
**Last updated:** [September 1, 2024, 2:41am UTC](https://community.metamask.com/t/help-swap-transfer/29363 "2024-09-01T02:41:05Z")

</div>

help swap transfer all

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## [Problem with gas calculation](https://community.metamask.com/t/problem-with-gas-calculation/29393)

<div class="topic-metadata">

**Author:** [@DrShimmer](https://community.metamask.com/u/DrShimmer)\
**Replies:** 3\
**Last updated:** [August 31, 2024, 6:08am UTC](https://community.metamask.com/t/problem-with-gas-calculation/29393 "2024-08-31T06:08:31Z")

</div>

hello everyone, I really need help Problem: when I am trying to make payment, my gas fee calculation is in progress. I tried to wait for a long time but nothing happened. I tried to send to my own account but same situa…

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## [Labs coins withdraw coin from kucoin](https://community.metamask.com/t/labs-coins-withdraw-coin-from-kucoin/29387)

<div class="topic-metadata">

**Author:** [@Soub1](https://community.metamask.com/u/Soub1)\
**Replies:** 4\
**Last updated:** [August 31, 2024, 12:33am UTC](https://community.metamask.com/t/labs-coins-withdraw-coin-from-kucoin/29387 "2024-08-31T00:33:00Z")

</div>

Hello i just withdraw my labs token from kucoin platform to MetaMask but i dont recive nothing on MetaMask its just said 0 coins What i do ???

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## [Some Problem in my account](https://community.metamask.com/t/some-problem-in-my-account/29383)

<div class="topic-metadata">

**Author:** [@mutasim](https://community.metamask.com/u/mutasim)\
**Replies:** 4\
**Last updated:** [August 29, 2024, 4:05pm UTC](https://community.metamask.com/t/some-problem-in-my-account/29383 "2024-08-29T16:05:41Z")

</div>

Good Day I create a token in kaleido and transfer some amount to MetaMask but the value come to me as 0.000 but i didn’t apply it like that , Thank you OK i solve the problem

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## [Getting staked crypto back tò metamask account](https://community.metamask.com/t/getting-staked-crypto-back-to-metamask-account/29377)

<div class="topic-metadata">

**Author:** [@Bigdroofing](https://community.metamask.com/u/Bigdroofing)\
**Replies:** 1\
**Last updated:** [August 29, 2024, 6:38am UTC](https://community.metamask.com/t/getting-staked-crypto-back-to-metamask-account/29377 "2024-08-29T06:38:49Z")

</div>

How do u get Ur staked crypto back into Ur account ?

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## [Received NFTs not found](https://community.metamask.com/t/received-nfts-not-found/29366)

<div class="topic-metadata">

**Author:** [@manhphu1402](https://community.metamask.com/u/manhphu1402)\
**Replies:** 1\
**Last updated:** [August 27, 2024, 7:40am UTC](https://community.metamask.com/t/received-nfts-not-found/29366 "2024-08-27T07:40:45Z")

</div>

I received 1 nft from RON network and after I turned on MetaMask extension to check there was no nft. Even though the transaction was successful.

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## [Can't delete the account in Metamask](https://community.metamask.com/t/cant-delete-the-account-in-metamask/29341)

<div class="topic-metadata">

**Author:** [@dshyryayev](https://community.metamask.com/u/dshyryayev)\
**Replies:** 2\
**Last updated:** [August 23, 2024, 12:28am UTC](https://community.metamask.com/t/cant-delete-the-account-in-metamask/29341 "2024-08-23T00:28:57Z")

</div>

Hi, I have a dedicated account for my Solidity testing. So, I have setup Ganache locally and start sending “ETH” by using fake money. Now, I am trying to delete account-1 from my MetaMask and it seems I can’t do it bec…

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## [Why change the sending layout?](https://community.metamask.com/t/why-change-the-sending-layout/29337)

<div class="topic-metadata">

**Author:** [@yetanothersite](https://community.metamask.com/u/yetanothersite)\
**Replies:** 1\
**Last updated:** [August 22, 2024, 7:17am UTC](https://community.metamask.com/t/why-change-the-sending-layout/29337 "2024-08-22T07:17:31Z")

</div>

Why did you change the sending layout ? now I have to really pay attention to fields which are not very easy visually to grasp when you look at them , previous it was a simple easy layout but now some bright spark decid…

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## [Could Someone Give me Guidance with MetaMask Transaction Stuck in Pending Status?](https://community.metamask.com/t/could-someone-give-me-guidance-with-metamask-transaction-stuck-in-pending-status/29332)

<div class="topic-metadata">

**Author:** [@elija6266](https://community.metamask.com/u/elija6266)\
**Replies:** 1\
**Last updated:** [August 20, 2024, 10:54am UTC](https://community.metamask.com/t/could-someone-give-me-guidance-with-metamask-transaction-stuck-in-pending-status/29332 "2024-08-20T10:54:39Z")

</div>

Hello there, I have been using MetaMask for a while now, but I recently encountered an issue with a transaction that has been stuck in the pending status for over 24 hours. I am hoping someone here can help me understan…

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## [Transfer archive to wallet and swap](https://community.metamask.com/t/transfer-archive-to-wallet-and-swap/29330)

<div class="topic-metadata">

**Author:** [@hazem](https://community.metamask.com/u/hazem)\
**Replies:** 1\
**Last updated:** [August 19, 2024, 3:04pm UTC](https://community.metamask.com/t/transfer-archive-to-wallet-and-swap/29330 "2024-08-19T15:04:49Z")

</div>

Article Title: Transfer archive to wallet and swap Article Link: Translation Language: Translation Submission:

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## [Can't send token](https://community.metamask.com/t/cant-send-token/29305)

<div class="topic-metadata">

**Author:** [@abdulsani45](https://community.metamask.com/u/abdulsani45)\
**Replies:** 3\
**Last updated:** [August 14, 2024, 10:58pm UTC](https://community.metamask.com/t/cant-send-token/29305 "2024-08-14T22:58:53Z")

</div>

Please, how can I send my rune token from MetaMask to OKX DEX wallet? Whenever I paste the OKX DEX wallet address, the pop-up says “address not found”.

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## [Transaction getting stuck polygon amoy](https://community.metamask.com/t/transaction-getting-stuck-polygon-amoy/29302)

<div class="topic-metadata">

**Author:** [@isha](https://community.metamask.com/u/isha)\
**Replies:** 8\
**Last updated:** [August 12, 2024, 12:03pm UTC](https://community.metamask.com/t/transaction-getting-stuck-polygon-amoy/29302 "2024-08-12T12:03:30Z")

</div>

Hi all, So I have a marketplace on polygon testnet and mainnet. Many times transaction get stuck on testnet and it stays in pending sate for a very long time…Last time I had contacted the MetaMask support on chat they h…

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## [Tengo semilla pero no puedo acceder](https://community.metamask.com/t/tengo-semilla-pero-no-puedo-acceder/29301)

<div class="topic-metadata">

**Author:** [@Miguelan33](https://community.metamask.com/u/Miguelan33)\
**Replies:** 1\
**Last updated:** [August 12, 2024, 8:57am UTC](https://community.metamask.com/t/tengo-semilla-pero-no-puedo-acceder/29301 "2024-08-12T08:57:10Z")

</div>

No puedo acceder a mi cuenta MetaMask aún teniendo la semilla, estoy al 99% seguro de que la estoy poniendo de la forma correcta, el vault-decryptor tampoco me funciona, quería saber si a alguien más le ha pasado.

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## [Can't contact support](https://community.metamask.com/t/cant-contact-support/29290)

<div class="topic-metadata">

**Author:** [@phuongthao0960](https://community.metamask.com/u/phuongthao0960)\
**Replies:** 1\
**Last updated:** [August 10, 2024, 4:47pm UTC](https://community.metamask.com/t/cant-contact-support/29290 "2024-08-10T16:47:50Z")

</div>

I cannot Contact Support and Start a Conversation in https:// support.MetaMask. io/ Please help

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## [Help with pixelverse](https://community.metamask.com/t/help-with-pixelverse/29280)

<div class="topic-metadata">

**Author:** [@user1426](https://community.metamask.com/u/user1426)\
**Replies:** 3\
**Last updated:** [August 8, 2024, 12:42pm UTC](https://community.metamask.com/t/help-with-pixelverse/29280 "2024-08-08T12:42:05Z")

</div>

Hi, I am having issues with the staking feature in pixelverse. I had 3148 pixfi staked for over 14 days and decided to unstake today… Now my tokens have vanished… can you please help. 0x43360150ed895e3cc577d8198b92ed2…

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