# General

**URL:** https://community.metamask.com/c/support/general/7.md?page=3

[Latest](https://community.metamask.com/latest.md) · [Categories](https://community.metamask.com/categories.md) · [Tags](https://community.metamask.com/tags.md)

**Page:** 4

---

## [Linking to joyride wallet](https://community.metamask.com/t/linking-to-joyride-wallet/29087)

<div class="topic-metadata">

**Author:** [@benson4](https://community.metamask.com/u/benson4)\
**Replies:** 1\
**Last updated:** [June 10, 2024, 2:31pm UTC](https://community.metamask.com/t/linking-to-joyride-wallet/29087 "2024-06-10T14:31:47Z")

</div>

It’s something wrong about linked to joyride wallet it say " couldn’t linked meta mask wallet " how to fix this?

---

## [Connect to the site](https://community.metamask.com/t/connect-to-the-site/29069)

<div class="topic-metadata">

**Author:** [@user1202](https://community.metamask.com/u/user1202)\
**Replies:** 2\
**Last updated:** [June 7, 2024, 2:01pm UTC](https://community.metamask.com/t/connect-to-the-site/29069 "2024-06-07T14:01:38Z")

</div>

Hello, I bought a lot of tokens, today is the time to claim, but when I connect to the site, I get this error Wallet Risk Level High, please help me so that I can claim my tokens, their value is more than 50k$

---

## [I have some notcoin at etherium but do t aee the value](https://community.metamask.com/t/i-have-some-notcoin-at-etherium-but-do-t-aee-the-value/29050)

<div class="topic-metadata">

**Author:** [@user1177](https://community.metamask.com/u/user1177)\
**Replies:** 14\
**Last updated:** [June 6, 2024, 2:13pm UTC](https://community.metamask.com/t/i-have-some-notcoin-at-etherium-but-do-t-aee-the-value/29050 "2024-06-06T14:13:22Z")

</div>

So my notcoin is fake???and why i see the amount at MetaMask and not the value and at telegram wallet i see the amount and the vakue

---

## [MetaMask Institutional "Request Access" button is not working](https://community.metamask.com/t/metamask-institutional-request-access-button-is-not-working/29062)

<div class="topic-metadata">

**Author:** [@jnj](https://community.metamask.com/u/jnj)\
**Replies:** 3\
**Last updated:** [June 6, 2024, 6:29am UTC](https://community.metamask.com/t/metamask-institutional-request-access-button-is-not-working/29062 "2024-06-06T06:29:24Z")

</div>

It is getting stuck forever at spinner on page MetaMask Institutional: The Web3 Wallet Solution for Organizations

---

## [How to revoke coin recover](https://community.metamask.com/t/how-to-revoke-coin-recover/29044)

<div class="topic-metadata">

**Author:** [@saidur48](https://community.metamask.com/u/saidur48)\
**Replies:** 1\
**Last updated:** [June 3, 2024, 1:00pm UTC](https://community.metamask.com/t/how-to-revoke-coin-recover/29044 "2024-06-03T13:00:14Z")

</div>

Description: Purpose: Extension/Mobile/Both: Images/Attachments: How to recover it How recover it

---

## [Metamask keep loading at the Logo](https://community.metamask.com/t/metamask-keep-loading-at-the-logo/28960)

<div class="topic-metadata">

**Author:** [@MixMaxBlue](https://community.metamask.com/u/MixMaxBlue)\
**Replies:** 10\
**Last updated:** [June 1, 2024, 10:52am UTC](https://community.metamask.com/t/metamask-keep-loading-at-the-logo/28960 "2024-06-01T10:52:08Z")

</div>

hi guys, it’s my first time facing this error, my MetaMask unable to open it’s stuck on the logo even i wait for 1 hour still stuck, i am using windows 11 latest updated, chrome latest updated, and also MetaMask lat…

---

## [Getting JSON RPC error](https://community.metamask.com/t/getting-json-rpc-error/28895)

<div class="topic-metadata">

**Author:** [@cab00676](https://community.metamask.com/u/cab00676)\
**Replies:** 11\
**Last updated:** [May 28, 2024, 9:52pm UTC](https://community.metamask.com/t/getting-json-rpc-error/28895 "2024-05-28T21:52:46Z")

</div>

Hi Team, I am getting JSON RPC Error but this issue is only on Base network. I’ve checked the RPC link which i added. It was working great from months but now suddenly getting error whenever i try to do transaction. How…

---

## [Attention Metamask Product Manager!](https://community.metamask.com/t/attention-metamask-product-manager/29002)

<div class="topic-metadata">

**Author:** [@lingyi01](https://community.metamask.com/u/lingyi01)\
**Replies:** 5\
**Last updated:** [May 28, 2024, 3:02pm UTC](https://community.metamask.com/t/attention-metamask-product-manager/29002 "2024-05-28T15:02:49Z")

</div>

Let’s cut straight to the chase. I have some grievances to air! Despite numerous updates, why is the user experience still so underwhelming? Have you personally used your own wallet? Do you use the OKX Wallet? It’s a f…

---

## [Login In on desktop not possible -](https://community.metamask.com/t/login-in-on-desktop-not-possible/28883)

<div class="topic-metadata">

**Author:** [@sanjaya](https://community.metamask.com/u/sanjaya)\
**Replies:** 8\
**Last updated:** [May 28, 2024, 2:49pm UTC](https://community.metamask.com/t/login-in-on-desktop-not-possible/28883 "2024-05-28T14:49:29Z")

</div>

Hello support, on my desktop I can not login anymore as - see screenshot - it keeps spinning and spinning with no end. funny, I can log in on my mobile phone. I wonder why, as I have nothing changed besides I was inst…

---

## [Amount tokens and conversion $ UI bug](https://community.metamask.com/t/amount-tokens-and-conversion-ui-bug/29007)

<div class="topic-metadata">

**Author:** [@GoodSaul](https://community.metamask.com/u/GoodSaul)\
**Replies:** 1\
**Last updated:** [May 28, 2024, 11:39am UTC](https://community.metamask.com/t/amount-tokens-and-conversion-ui-bug/29007 "2024-05-28T11:39:50Z")

</div>

Except for the BNB token which is displayed correctly, all other tokens are displayed with $ conversion first and amounts below. Like this: I think that the “right” way to display this is like BNB is, amount first and…

---

## [Unlock Protocol support](https://community.metamask.com/t/unlock-protocol-support/28955)

<div class="topic-metadata">

**Author:** [@bestape](https://community.metamask.com/u/bestape)\
**Replies:** 7\
**Last updated:** [May 27, 2024, 11:40pm UTC](https://community.metamask.com/t/unlock-protocol-support/28955 "2024-05-27T23:40:17Z")

</div>

Hello MetaMask Support, I’m opening this topic for Unlock Protocol support in general, but my specific issue is an estimated changes error. Here’s the error: The transaction worked though OP Mainnet Transaction Has…

---

## [Getting JSON RPC error on BASE NETWORK](https://community.metamask.com/t/getting-json-rpc-error-on-base-network/29005)

<div class="topic-metadata">

**Author:** [@dcacryptodaily](https://community.metamask.com/u/dcacryptodaily)\
**Replies:** 8\
**Last updated:** [May 27, 2024, 12:33pm UTC](https://community.metamask.com/t/getting-json-rpc-error-on-base-network/29005 "2024-05-27T12:33:19Z")

</div>

Hi Team, I am getting JSON RPC Error when SWAP or BRIDGE crypto, but this issue is only on Base network. I’ve checked the RPC link which i added. It was working great from months but now suddenly getting error whenever …

---

## [No chatbox in live chat](https://community.metamask.com/t/no-chatbox-in-live-chat/28987)

<div class="topic-metadata">

**Author:** [@EasterBunny](https://community.metamask.com/u/EasterBunny)\
**Replies:** 4\
**Last updated:** [May 24, 2024, 7:27am UTC](https://community.metamask.com/t/no-chatbox-in-live-chat/28987 "2024-05-24T07:27:39Z")

</div>

How can I write to live support? No chatbox aviable; Look screenshot: Any idea?

---

## [Unable to log in from PC, multiple wallets, Chrome or Edge](https://community.metamask.com/t/unable-to-log-in-from-pc-multiple-wallets-chrome-or-edge/28976)

<div class="topic-metadata">

**Author:** [@DCMaga24](https://community.metamask.com/u/DCMaga24)\
**Replies:** 2\
**Last updated:** [May 22, 2024, 8:13pm UTC](https://community.metamask.com/t/unable-to-log-in-from-pc-multiple-wallets-chrome-or-edge/28976 "2024-05-22T20:13:51Z")

</div>

I have a few different MetaMask wallets, both on Chrome and Edge browsers. I’ve had them from a few years to several months. Maybe a month or 6 weeks ago I noticed they were taking longer to open, which may or may not ha…

---

## [Urgent Inquiry: Suspicious Warning Message from MetaMask on BOOMERANG Website](https://community.metamask.com/t/urgent-inquiry-suspicious-warning-message-from-metamask-on-boomerang-website/28881)

<div class="topic-metadata">

**Author:** [@dehek](https://community.metamask.com/u/dehek)\
**Replies:** 11\
**Last updated:** [May 12, 2024, 7:24pm UTC](https://community.metamask.com/t/urgent-inquiry-suspicious-warning-message-from-metamask-on-boomerang-website/28881 "2024-05-12T19:24:23Z")

</div>

Dear MetaMask Support Team, We have been conducting research on a company that we suspect may be operating a fraudulent arbitrage trading AI Bot. Recently, we noticed a warning message on their website, (app-boomerang .…

---

## [How to add arbitrum network to my ledger account on MetaMask](https://community.metamask.com/t/how-to-add-arbitrum-network-to-my-ledger-account-on-metamask/28920)

<div class="topic-metadata">

**Author:** [@R.E.D](https://community.metamask.com/u/R.E.D)\
**Replies:** 1\
**Last updated:** [May 12, 2024, 8:37am UTC](https://community.metamask.com/t/how-to-add-arbitrum-network-to-my-ledger-account-on-metamask/28920 "2024-05-12T08:37:45Z")

</div>

Description: Add the Arbitrum Network to my ledger account on Matamask Purpose: Receive the arbitrum Tokens attached to my ledger account address on MetaMask Extension/Mobile/Both: Images/Attacments:

---

## [Can't open my metamask on android phone](https://community.metamask.com/t/cant-open-my-metamask-on-android-phone/28899)

<div class="topic-metadata">

**Author:** [@Revenfist](https://community.metamask.com/u/Revenfist)\
**Replies:** 4\
**Last updated:** [May 8, 2024, 4:00pm UTC](https://community.metamask.com/t/cant-open-my-metamask-on-android-phone/28899 "2024-05-08T16:00:12Z")

</div>

I can’t open my wallet from today. It’s already 12 hours while my MetaMask doesn’t open. When I filled the password. I just can’t click on " unlock " . Button just doesn’t respond. And after 30 seconds MetaMask crashes …

---

## [Metamask crashes, issue with network](https://community.metamask.com/t/metamask-crashes-issue-with-network/28892)

<div class="topic-metadata">

**Author:** [@a5g](https://community.metamask.com/u/a5g)\
**Replies:** 3\
**Last updated:** [May 6, 2024, 8:30pm UTC](https://community.metamask.com/t/metamask-crashes-issue-with-network/28892 "2024-05-06T20:30:54Z")

</div>

I have issue with MetaMask, after login there is a crash. Messages are as the following. Message: P is undefined Code: TypeError I cannot change the network, now it is ‘?’ Maybe this is the issue. Also I found that d…

---

## [Some testnet chains couldnt be added, for example, base sepolia testnet](https://community.metamask.com/t/some-testnet-chains-couldnt-be-added-for-example-base-sepolia-testnet/28882)

<div class="topic-metadata">

**Author:** [@user1023](https://community.metamask.com/u/user1023)\
**Replies:** 1\
**Last updated:** [May 6, 2024, 2:59pm UTC](https://community.metamask.com/t/some-testnet-chains-couldnt-be-added-for-example-base-sepolia-testnet/28882 "2024-05-06T14:59:23Z")

</div>

Description: Purpose: base sepolia testnet Extension/Mobile/Both: Images/Attacments:

---

## [Not Showing All My Tokens Anymore / Correct Balance Anymore?](https://community.metamask.com/t/not-showing-all-my-tokens-anymore-correct-balance-anymore/28876)

<div class="topic-metadata">

**Author:** [@byronpappageorge](https://community.metamask.com/u/byronpappageorge)\
**Replies:** 1\
**Last updated:** [May 6, 2024, 2:52pm UTC](https://community.metamask.com/t/not-showing-all-my-tokens-anymore-correct-balance-anymore/28876 "2024-05-06T14:52:47Z")

</div>

I login to MM portfolio a couple times per week and always shows all my tokens / balance. However, now, out of the blue sky its only showing about 1/3 of my tokens / balance. I had to manually add tokens like USDC and W…

---

## [Biometric issues](https://community.metamask.com/t/biometric-issues/28877)

<div class="topic-metadata">

**Author:** [@Famous](https://community.metamask.com/u/Famous)\
**Replies:** 1\
**Last updated:** [May 4, 2024, 9:17am UTC](https://community.metamask.com/t/biometric-issues/28877 "2024-05-04T09:17:49Z")

</div>

My biometric just disappeared from my login page

---

## [My metamask has become very slow](https://community.metamask.com/t/my-metamask-has-become-very-slow/28872)

<div class="topic-metadata">

**Author:** [@zhonggu](https://community.metamask.com/u/zhonggu)\
**Replies:** 6\
**Last updated:** [May 4, 2024, 9:15am UTC](https://community.metamask.com/t/my-metamask-has-become-very-slow/28872 "2024-05-04T09:15:06Z")

</div>

Description: My MetaMask has become very slow, it takes about three seconds to open a wallet and load it, 15 seconds to switch wallets to bring up the list of wallets, and if I select a wallet it takes that long again, …

---

## [Sending BNB from smart chain to KuCoin](https://community.metamask.com/t/sending-bnb-from-smart-chain-to-kucoin/28860)

<div class="topic-metadata">

**Author:** [@Help](https://community.metamask.com/u/Help)\
**Replies:** 7\
**Last updated:** [May 3, 2024, 10:02pm UTC](https://community.metamask.com/t/sending-bnb-from-smart-chain-to-kucoin/28860 "2024-05-03T22:02:39Z")

</div>

Have $80 in BNB to send to KuCoin. Set the send address and amount. Won’t calculate the gas fee. What am I doing wrong??

---

## [Wallet verification and withdrawal fees](https://community.metamask.com/t/wallet-verification-and-withdrawal-fees/28859)

<div class="topic-metadata">

**Author:** [@NasDelta](https://community.metamask.com/u/NasDelta)\
**Replies:** 1\
**Last updated:** [May 1, 2024, 2:01pm UTC](https://community.metamask.com/t/wallet-verification-and-withdrawal-fees/28859 "2024-05-01T14:01:44Z")

</div>

Hello everyone, Someone sent me an email from this Email ID ( MetamaskAi@skiff.com) is it fake? Because the person who showed me how to set up a custom network to generate profits is the one who asked for my Email ID …

---

## [Total fees changing](https://community.metamask.com/t/total-fees-changing/28856)

<div class="topic-metadata">

**Author:** [@maksi100](https://community.metamask.com/u/maksi100)\
**Replies:** 1\
**Last updated:** [April 30, 2024, 2:14pm UTC](https://community.metamask.com/t/total-fees-changing/28856 "2024-04-30T14:14:12Z")

</div>

I have really strange problem with some chains for the last two weeks. When I’m trying to perform transactions, I see legit fee, but total fee changes all the time. Sometimes it’s lower that actual sum, sometimes a lot h…

---

## [Is this website safe or fake? coinmart.site](https://community.metamask.com/t/is-this-website-safe-or-fake-coinmart-site/28833)

<div class="topic-metadata">

**Author:** [@llle](https://community.metamask.com/u/llle)\
**Replies:** 1\
**Last updated:** [April 26, 2024, 6:59am UTC](https://community.metamask.com/t/is-this-website-safe-or-fake-coinmart-site/28833 "2024-04-26T06:59:53Z")

</div>

This one.

---

## [JSON Parse error\> Unexpected token android](https://community.metamask.com/t/json-parse-error-unexpected-token-android/28830)

<div class="topic-metadata">

**Author:** [@marko.klaric](https://community.metamask.com/u/marko.klaric)\
**Replies:** 1\
**Last updated:** [April 25, 2024, 10:04am UTC](https://community.metamask.com/t/json-parse-error-unexpected-token-android/28830 "2024-04-25T10:04:12Z")

</div>

I had been using bio metrics (fingerprint) to login to the android MetaMask application (v7.20.1). I was trying to login but the bio metrics was unresponsive. I tried to use the biometrics a few times without success. Th…

---

## [I can't see my hidden account](https://community.metamask.com/t/i-cant-see-my-hidden-account/28814)

<div class="topic-metadata">

**Author:** [@kayaagokhan](https://community.metamask.com/u/kayaagokhan)\
**Replies:** 7\
**Last updated:** [April 22, 2024, 12:15pm UTC](https://community.metamask.com/t/i-cant-see-my-hidden-account/28814 "2024-04-22T12:15:10Z")

</div>

I click on the Hidden Account (1) button to view my account, which I hid a few months ago, but the account does not appear. What can I do to access it?

---

## [A previous transaction is still being signed or submitted (again)](https://community.metamask.com/t/a-previous-transaction-is-still-being-signed-or-submitted-again/28668)

<div class="topic-metadata">

**Author:** [@ebthis](https://community.metamask.com/u/ebthis)\
**Replies:** 14\
**Last updated:** [April 16, 2024, 7:56pm UTC](https://community.metamask.com/t/a-previous-transaction-is-still-being-signed-or-submitted-again/28668 "2024-04-16T19:56:04Z")

</div>

this only happens with one network, the other networks work well and I can send transactions. What does it have to do with if I change my account, I see the same thing. how can this be fixed? It seems to me that some …

---

## [The address you entered has been rejected](https://community.metamask.com/t/the-address-you-entered-has-been-rejected/28775)

<div class="topic-metadata">

**Author:** [@Pinsetti12](https://community.metamask.com/u/Pinsetti12)\
**Replies:** 1\
**Last updated:** [April 16, 2024, 2:44pm UTC](https://community.metamask.com/t/the-address-you-entered-has-been-rejected/28775 "2024-04-16T14:44:33Z")

</div>

When i tried to buy some eth, i got this note from Revolut: “The address you entered has been rejected. Use other address to proceed” Even when i had my wallet address right. I assume its the one above “Accounts” to be…

[Previous page](https://community.metamask.com/c/support/general/7.md?page=2)

[Next page](https://community.metamask.com/c/support/general/7.md?page=4)
