# General

**URL:** https://community.metamask.com/c/support/general/7.md?page=6

[Latest](https://community.metamask.com/latest.md) · [Categories](https://community.metamask.com/categories.md) · [Tags](https://community.metamask.com/tags.md)

**Page:** 7

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## [Issue with MM Chrome Extension not loading--only shows spinning circle](https://community.metamask.com/t/issue-with-mm-chrome-extension-not-loading-only-shows-spinning-circle/28084)

<div class="topic-metadata">

**Author:** [@Zenboy](https://community.metamask.com/u/Zenboy)\
**Replies:** 2\
**Last updated:** [January 30, 2024, 9:56pm UTC](https://community.metamask.com/t/issue-with-mm-chrome-extension-not-loading-only-shows-spinning-circle/28084 "2024-01-30T21:56:24Z")

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Help! Within the past 60 days, my MetaMask Chrome Extension stopped working properly. When I click on the MM extension icon, the popup window only shows spinning circle. (see image) Issue is only occuring on chrome on …

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## [Meta mask refused to open on chrome browser](https://community.metamask.com/t/meta-mask-refused-to-open-on-chrome-browser/28075)

<div class="topic-metadata">

**Author:** [@Cdorff](https://community.metamask.com/u/Cdorff)\
**Replies:** 7\
**Last updated:** [January 27, 2024, 11:14am UTC](https://community.metamask.com/t/meta-mask-refused-to-open-on-chrome-browser/28075 "2024-01-27T11:14:48Z")

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Description: Meta mask refused to open Purpose: Meta mask refused to open on my window browser for more than 24hours, can someone plz help Extension/Mobile/Both: Extension, window 11 Images/Attacments:

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## [Fund processing center](https://community.metamask.com/t/fund-processing-center/28062)

<div class="topic-metadata">

**Author:** [@nickcoj74](https://community.metamask.com/u/nickcoj74)\
**Replies:** 7\
**Last updated:** [January 26, 2024, 3:53pm UTC](https://community.metamask.com/t/fund-processing-center/28062 "2024-01-26T15:53:16Z")

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I withdrawal over 30000 from a platform called ETSY to MetaMask. I contacted MetaMask on whatapp. They are the funds exceptional processing center. They told me my funds were on hold for money laundering and i needed to …

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## [Metamask 插件钱包无法进入](https://community.metamask.com/t/metamask/27967)

<div class="topic-metadata">

**Author:** [@tomMr](https://community.metamask.com/u/tomMr)\
**Replies:** 23\
**Last updated:** [January 20, 2024, 11:47am UTC](https://community.metamask.com/t/metamask/27967 "2024-01-20T11:47:57Z")

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从1.12号我的metamask谷歌插件钱包无法进入，一直显示加载中，突然起来的情况让我不知道如何去解决。我留意到谷歌插件市场上的评论留言，有不少人发生了和我相同的情况，其中有评论说是更新谷歌浏览器后就无法进入了 这是我当前的谷歌版本号：版本 122.0.6238.2（正式版本）dev （64 位） 希望对你们排查问题有一定帮助

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## [Chrome Browser Not Working](https://community.metamask.com/t/chrome-browser-not-working/28007)

<div class="topic-metadata">

**Author:** [@Ultra](https://community.metamask.com/u/Ultra)\
**Replies:** 3\
**Last updated:** [January 17, 2024, 10:00pm UTC](https://community.metamask.com/t/chrome-browser-not-working/28007 "2024-01-17T22:00:45Z")

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Hi, I’ve had the Chrome browser extension for a number of years and everything has worked perfectly up until maybe a week ago. I can login to my wallet to see my balances no problem, but I cannot connect to any websites…

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## [Is this the official email for Metamask support?](https://community.metamask.com/t/is-this-the-official-email-for-metamask-support/27974)

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**Author:** [@Georg](https://community.metamask.com/u/Georg)\
**Replies:** 1\
**Last updated:** [January 14, 2024, 7:21am UTC](https://community.metamask.com/t/is-this-the-official-email-for-metamask-support/27974 "2024-01-14T07:21:41Z")

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Could someone confirm that this is indeed a legit email for MetaMask support?metamaskassistcenter@gmail.com)

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## [Cannot connect to Sepeolia Test Network](https://community.metamask.com/t/cannot-connect-to-sepeolia-test-network/27932)

<div class="topic-metadata">

**Author:** [@ericjfromm](https://community.metamask.com/u/ericjfromm)\
**Replies:** 13\
**Last updated:** [January 9, 2024, 4:35am UTC](https://community.metamask.com/t/cannot-connect-to-sepeolia-test-network/27932 "2024-01-09T04:35:57Z")

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I cannot connect to the Sepolia Test network. Using the RPC mainnet.infura io v3 and chain 1 - Tried to reboot etc without any luck. Please advise.

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## [Emails regarding KFC verification](https://community.metamask.com/t/emails-regarding-kfc-verification/27925)

<div class="topic-metadata">

**Author:** [@com5984](https://community.metamask.com/u/com5984)\
**Replies:** 1\
**Last updated:** [January 7, 2024, 9:50pm UTC](https://community.metamask.com/t/emails-regarding-kfc-verification/27925 "2024-01-07T21:50:02Z")

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Hi, I keep getting emails, see below. Are they a scam, if so maybe need to warn others. Dear User, To ensure the ongoing security of your wallet account, we require your prompt attention. A mandatory KYC (Know Your Cu…

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## [Pls I tried to log into my meta mask wallet with my fingerprint but it kept loading and there is something popping](https://community.metamask.com/t/pls-i-tried-to-log-into-my-meta-mask-wallet-with-my-fingerprint-but-it-kept-loading-and-there-is-something-popping/27910)

<div class="topic-metadata">

**Author:** [@user3978](https://community.metamask.com/u/user3978)\
**Replies:** 17\
**Last updated:** [January 7, 2024, 11:28am UTC](https://community.metamask.com/t/pls-i-tried-to-log-into-my-meta-mask-wallet-with-my-fingerprint-but-it-kept-loading-and-there-is-something-popping/27910 "2024-01-07T11:28:55Z")

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Pls I tried to log into my meta mask wallet with my fingerprint but it kept loading and there is something popping bringing " Type Error cannot read property name of undefined" I’m reporting this issue so it can be fixed …

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## [Why cant I see my ETH buy orders on my computer? Only on my phone](https://community.metamask.com/t/why-cant-i-see-my-eth-buy-orders-on-my-computer-only-on-my-phone/27856)

<div class="topic-metadata">

**Author:** [@astro10](https://community.metamask.com/u/astro10)\
**Replies:** 2\
**Last updated:** [December 31, 2023, 8:05am UTC](https://community.metamask.com/t/why-cant-i-see-my-eth-buy-orders-on-my-computer-only-on-my-phone/27856 "2023-12-31T08:05:56Z")

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I have purchased ETH on the arbitrum network multiple times in the past on my phone, when I’m on my computer and go to my “view all orders” under the buy tab its empty. Here is it on my phone - Here it on my compute…

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## [Revoke Token “Unknown Error” message on Ethererum network](https://community.metamask.com/t/revoke-token-unknown-error-message-on-ethererum-network/27822)

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**Author:** [@Trent](https://community.metamask.com/u/Trent)\
**Replies:** 7\
**Last updated:** [December 30, 2023, 1:28pm UTC](https://community.metamask.com/t/revoke-token-unknown-error-message-on-ethererum-network/27822 "2023-12-30T13:28:44Z")

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Hello, Hoping someone can help me out with a revoking approval error message I keep getting. I am trying to revoke access on the Ethererum network and get an “unknown error” message each time I try to revoke ParaSwap fr…

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## [50 blocks/reverted by the EVM errors](https://community.metamask.com/t/50-blocks-reverted-by-the-evm-errors/27825)

<div class="topic-metadata">

**Author:** [@acidelic](https://community.metamask.com/u/acidelic)\
**Replies:** 1\
**Last updated:** [December 27, 2023, 1:23pm UTC](https://community.metamask.com/t/50-blocks-reverted-by-the-evm-errors/27825 "2023-12-27T13:23:18Z")

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For about 2 months I have this error on Polygon network Transaction was not mined within 50 blocks, please make sure your transaction was properly sent. Be aware that it might still be mined! I clear all activity data…

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## [Error in using Arbitrum](https://community.metamask.com/t/error-in-using-arbitrum/27774)

<div class="topic-metadata">

**Author:** [@Axieinfi2](https://community.metamask.com/u/Axieinfi2)\
**Replies:** 14\
**Last updated:** [December 23, 2023, 2:32pm UTC](https://community.metamask.com/t/error-in-using-arbitrum/27774 "2023-12-23T14:32:39Z")

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Out of the blue, default rpc on MetaMask not working. Receiving errors since 5 hours ago. Tried: (1) clearing browser cache (2) updating arbitrum rpc from chainlist. org (3) switching to ankr rpc Nothing works. Rec…

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## [Sell ETC token in MetaMask](https://community.metamask.com/t/sell-etc-token-in-metamask/27733)

<div class="topic-metadata">

**Author:** [@etcmcarga](https://community.metamask.com/u/etcmcarga)\
**Replies:** 4\
**Last updated:** [December 21, 2023, 8:26pm UTC](https://community.metamask.com/t/sell-etc-token-in-metamask/27733 "2023-12-21T20:26:20Z")

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Hi I have some ETC tokens(Etherium Classic network). What would be the easiest/best way to sell them ? I see I can sell Etherium tokens(Etherium Mainnet network) from MetaMask directly, can I swap/bridge the ETC token(Et…

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## [Metamask not showing tokens that MEW wallet does](https://community.metamask.com/t/metamask-not-showing-tokens-that-mew-wallet-does/27757)

<div class="topic-metadata">

**Author:** [@Jeff1](https://community.metamask.com/u/Jeff1)\
**Replies:** 1\
**Last updated:** [December 20, 2023, 8:17pm UTC](https://community.metamask.com/t/metamask-not-showing-tokens-that-mew-wallet-does/27757 "2023-12-20T20:17:57Z")

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I show xdata in my MEW wallet but it doesn’t show up in my Ethereum Mainnet MetaMask wallet. I added the token to MetaMask, but it still shows 0 xdata. Wishing all joyful and safe holidays.

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## [MetaMask No longer Functioning on AVAX](https://community.metamask.com/t/metamask-no-longer-functioning-on-avax/27701)

<div class="topic-metadata">

**Author:** [@Narwahl](https://community.metamask.com/u/Narwahl)\
**Replies:** 5\
**Last updated:** [December 13, 2023, 11:51pm UTC](https://community.metamask.com/t/metamask-no-longer-functioning-on-avax/27701 "2023-12-13T23:51:59Z")

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My MetaMask stopped working on AVAX last night, Started with Pending transactions not showing on Snowtrace so I reset it, I reinstalled it, If I try to swap on MM the transaction just fails. If i try to swap from Joe or …

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## [How to add the gnosis chain to the Metamask portfolio](https://community.metamask.com/t/how-to-add-the-gnosis-chain-to-the-metamask-portfolio/27659)

<div class="topic-metadata">

**Author:** [@jamy](https://community.metamask.com/u/jamy)\
**Replies:** 1\
**Last updated:** [December 8, 2023, 9:32pm UTC](https://community.metamask.com/t/how-to-add-the-gnosis-chain-to-the-metamask-portfolio/27659 "2023-12-08T21:32:13Z")

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How to add the gnosis chain to the MetaMask portfolio. Thanks in advance

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## [Hello, where has the ETC network gone? and my 15 ETC coins disappeared there](https://community.metamask.com/t/hello-where-has-the-etc-network-gone-and-my-15-etc-coins-disappeared-there/27524)

<div class="topic-metadata">

**Author:** [@Akimi](https://community.metamask.com/u/Akimi)\
**Replies:** 3\
**Last updated:** [November 25, 2023, 3:29pm UTC](https://community.metamask.com/t/hello-where-has-the-etc-network-gone-and-my-15-etc-coins-disappeared-there/27524 "2023-11-25T15:29:55Z")

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Description: Hello, where has the ETC network gone? and my 15 ETC coins disappeared there Purpose: Extension/Mobile/Both: Images/Attacments:

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## [My MetaMask is not showing anything in my wallets](https://community.metamask.com/t/my-metamask-is-not-showing-anything-in-my-wallets/27363)

<div class="topic-metadata">

**Author:** [@Xavage](https://community.metamask.com/u/Xavage)\
**Replies:** 2\
**Last updated:** [November 13, 2023, 2:27am UTC](https://community.metamask.com/t/my-metamask-is-not-showing-anything-in-my-wallets/27363 "2023-11-13T02:27:55Z")

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Hello, please I have been trying to access my account wallet as I was expecting a payment from the protocol I work for, but instead am met with a loading screen that never goes away, make I try to enter general I get an…

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## [Old TRX token on metamask](https://community.metamask.com/t/old-trx-token-on-metamask/27235)

<div class="topic-metadata">

**Author:** [@TMP7](https://community.metamask.com/u/TMP7)\
**Replies:** 4\
**Last updated:** [October 23, 2023, 8:15am UTC](https://community.metamask.com/t/old-trx-token-on-metamask/27235 "2023-10-23T08:15:56Z")

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Hello fellas. Newby here, so … ready for manuals))) There is some TRX in my wallet. Seems - it is OLD TRX. When i check it on bscscan, i see this message " TRON token contract has migrated to a \[new address.\]" A coup…

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## [Transaction got stuck, cannot switch networks or open settings](https://community.metamask.com/t/transaction-got-stuck-cannot-switch-networks-or-open-settings/27130)

<div class="topic-metadata">

**Author:** [@user3392](https://community.metamask.com/u/user3392)\
**Replies:** 8\
**Last updated:** [October 10, 2023, 8:36am UTC](https://community.metamask.com/t/transaction-got-stuck-cannot-switch-networks-or-open-settings/27130 "2023-10-10T08:36:24Z")

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A transaction got stuck while switching RPCs (same network, different RPC nodes, got rate limited). I can’t reject it or confirm it (see screenshot 2). To make matters worse the network selector in the top left is disabl…

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## [New MM installation with tokens from Unstoppable Domains - none will import](https://community.metamask.com/t/new-mm-installation-with-tokens-from-unstoppable-domains-none-will-import/26982)

<div class="topic-metadata">

**Author:** [@David1957](https://community.metamask.com/u/David1957)\
**Replies:** 24\
**Last updated:** [September 26, 2023, 1:10am UTC](https://community.metamask.com/t/new-mm-installation-with-tokens-from-unstoppable-domains-none-will-import/26982 "2023-09-26T01:10:32Z")

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\`I’ve been reading all the articles and trying to get my Unstoppable Domains NFTs to show up in my reinstated MM wallet but to no avail. I used my exact seed phrase to open the account since I had deleted Chrome brows…

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## [Polygon mainnet](https://community.metamask.com/t/polygon-mainnet/26968)

<div class="topic-metadata">

**Author:** [@josepp](https://community.metamask.com/u/josepp)\
**Replies:** 3\
**Last updated:** [September 18, 2023, 8:29pm UTC](https://community.metamask.com/t/polygon-mainnet/26968 "2023-09-18T20:29:08Z")

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im trying to enter in the polygon mainnet on the extension chrome browser and its only says loading and when its done its only says we cant connect polygon mainnet someone can help me?

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## ["View on explorer" on zkSync era mainet network doesn't work](https://community.metamask.com/t/view-on-explorer-on-zksync-era-mainet-network-doesnt-work/26970)

<div class="topic-metadata">

**Author:** [@herofang](https://community.metamask.com/u/herofang)\
**Replies:** 2\
**Last updated:** [September 18, 2023, 12:31pm UTC](https://community.metamask.com/t/view-on-explorer-on-zksync-era-mainet-network-doesnt-work/26970 "2023-09-18T12:31:42Z")

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It seems that the default link prefix is “…/tx/” ,but the last “tx/” is not needed.

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## [Why I was unable to add $Dlance testnet network(built on ERC-20) to my metamask?](https://community.metamask.com/t/why-i-was-unable-to-add-dlance-testnet-network-built-on-erc-20-to-my-metamask/26899)

<div class="topic-metadata">

**Author:** [@Sirdecent](https://community.metamask.com/u/Sirdecent)\
**Replies:** 1\
**Last updated:** [September 9, 2023, 5:17pm UTC](https://community.metamask.com/t/why-i-was-unable-to-add-dlance-testnet-network-built-on-erc-20-to-my-metamask/26899 "2023-09-09T17:17:36Z")

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I tried several times to add Deelance testnet network to my MetaMask but to no avail. The testnet token is mounted on ERC-20 MAINNET. I added the right chain ID as seen from the project’s website but what I got is “could…

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## [Metamask is stuck on "Connecting to Ethereum Mainnet"](https://community.metamask.com/t/metamask-is-stuck-on-connecting-to-ethereum-mainnet/26646)

<div class="topic-metadata">

**Author:** [@ant75a](https://community.metamask.com/u/ant75a)\
**Replies:** 1\
**Last updated:** [August 11, 2023, 3:32pm UTC](https://community.metamask.com/t/metamask-is-stuck-on-connecting-to-ethereum-mainnet/26646 "2023-08-11T15:32:16Z")

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Been using MetaMask in Chrome for 2 years without issue. Today I ran into an issue where it would get stuck connecting to Ethereum. Eventually it would time out and would allow me to select another network. I could se…

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## [I can't select another network](https://community.metamask.com/t/i-cant-select-another-network/26012)

<div class="topic-metadata">

**Author:** [@user2275](https://community.metamask.com/u/user2275)\
**Replies:** 7\
**Last updated:** [June 28, 2023, 2:22pm UTC](https://community.metamask.com/t/i-cant-select-another-network/26012 "2023-06-28T14:22:06Z")

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I’m really disappointed in you guys, why do you make such low-level mistakes, I accidentally selected the Rinkeby network, and it reminded me that the network is disabled, I can’t turn off this prompt, I can only switch …

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## [View: ActivityView TypeError: undefined is not an object (evaluating 'e.toLowerCase')](https://community.metamask.com/t/view-activityview-typeerror-undefined-is-not-an-object-evaluating-e-tolowercase/26001)

<div class="topic-metadata">

**Author:** [@Khaled20](https://community.metamask.com/u/Khaled20)\
**Replies:** 2\
**Last updated:** [June 18, 2023, 12:52am UTC](https://community.metamask.com/t/view-activityview-typeerror-undefined-is-not-an-object-evaluating-e-tolowercase/26001 "2023-06-18T00:52:59Z")

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Description: View: ActivityView TypeError: undefined is not an object (evaluating ‘e.toLowerCase’) Purpose: Extension/Mobile/Both: Images/Attacments:

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## [Velas Network (connot connect with Metamask)](https://community.metamask.com/t/velas-network-connot-connect-with-metamask/25973)

<div class="topic-metadata">

**Author:** [@Edarn](https://community.metamask.com/u/Edarn)\
**Replies:** 4\
**Last updated:** [June 15, 2023, 6:23pm UTC](https://community.metamask.com/t/velas-network-connot-connect-with-metamask/25973 "2023-06-15T18:23:46Z")

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Hi, I’m wondering why I can’t get MetaMask to connect to Velas Network anymore. I did add the network more than a year ago to buy some astro… We all do mistakes. :stuck\_out\_tongue: I left the tokens stake for a while …

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## [Old/incorrect rpc - Cannot change network](https://community.metamask.com/t/old-incorrect-rpc-cannot-change-network/25956)

<div class="topic-metadata">

**Author:** [@lukasz](https://community.metamask.com/u/lukasz)\
**Replies:** 3\
**Last updated:** [June 13, 2023, 9:57am UTC](https://community.metamask.com/t/old-incorrect-rpc-cannot-change-network/25956 "2023-06-13T09:57:48Z")

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Hi i have an issue when i try to change network, popup information about deprecated rpc blocks changing network and in that moment i cannot do anything.

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