# AIDOGE - Balance could not be loaded

**URL:** <https://community.metamask.com/t/aidoge-balance-could-not-be-loaded/27992>\
**Category:** Sending and Receiving Tokens\
**Created:** [January 16, 2024, 7:52am UTC](https://community.metamask.com/t/aidoge-balance-could-not-be-loaded/27992 "2024-01-16T07:52:24Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Batrone](https://avatars.discourse-cdn.com/v4/letter/b/9d8465/32.png) [@Batrone](https://community.metamask.com/u/Batrone)\
**Post date:** [January 16, 2024, 7:52am UTC](https://community.metamask.com/t/aidoge-balance-could-not-be-loaded/27992/1 "2024-01-16T07:52:24Z")

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Hello everyone, I purchased AIDOGE in the presale and transferred it to MetaMask. Now I’m receiving the message “Balance could not be loaded.” What can I do? Thank you for your assistance!

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**Author:** ![Mandip](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/mandip/32/24243_2.png) [@Mandip](https://community.metamask.com/u/Mandip)\
**Post date:** [January 16, 2024, 8:04am UTC](https://community.metamask.com/t/aidoge-balance-could-not-be-loaded/27992/2 "2024-01-16T08:04:53Z")

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Hi @Batrone

Can you check on block explorer first if you can see your balance or use portfolio tracker like debank to check. If you can see then try following:

1. Make sure you are in correct network. For example, if you have transferred the AIdoge into arbitrum network, switch to it arbitrum network and if balance/tokens cannnot be displayed, try to import [https://support.metamask.io/hc/en-us/articles/360015489031-How-to-display-tokens-in-MetaMask](https://support.metamask.io/hc/en-us/articles/360015489031-How-to-display-tokens-in-MetaMask)

2. If step 1 does not work, try to clear browser cache/cookies as well as update browser/MetaMask or use a different browser to rule out any browser specific use. Try switching off any ad blockers you have installed, or, if you’re using a VPN, try using MetaMask with it turned off. Try step 1 again after this

Please note our agent will never DM you first and do not share Secret Recovery Phrase (SRP) or Private key with anyone including our agent.

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**Author:** ![system](https://europe1.discourse-cdn.com/metamask/original/3X/3/8/3812168020a49f264784b1dbfcf12435abbb09ad.png) [@system](https://community.metamask.com/u/system)\
**Post date:** [February 15, 2024, 7:53am UTC](https://community.metamask.com/t/aidoge-balance-could-not-be-loaded/27992/4 "2024-02-15T07:53:10Z")

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Closed on February 15, 2024, 7:53am UTC

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