# Biometric issues **URL:** \ **Category:** General\ **Created:** [May 3, 2024, 6:36pm UTC](https://community.metamask.com/t/biometric-issues/28877 "2024-05-03T18:36:07Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![Famous](https://avatars.discourse-cdn.com/v4/letter/f/bc79bd/32.png) [@Famous](https://community.metamask.com/u/Famous)\ **Post date:** [May 3, 2024, 6:36pm UTC](https://community.metamask.com/t/biometric-issues/28877/1 "2024-05-03T18:36:07Z")
My biometric just disappeared from my login page ---
**Author:** ![tuya](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/tuya/32/15138_2.png) [@tuya](https://community.metamask.com/u/tuya)\ **Post date:** [May 4, 2024, 9:17am UTC](https://community.metamask.com/t/biometric-issues/28877/2 "2024-05-04T09:17:49Z")
Close the APP process and then restart it. If it doesn’t work, please contact the support team. - Visit : [https://support.metamask.io/](https://support.metamask.io/) - Click the large blue “start a conversation” bubble in the upper middle of page, looks like this: ![Start a Conversation](https://europe1.discourse-cdn.com/metamask/original/3X/b/7/b74bc3bd3f7935c5ca91d9aaa22329d15d6fd4d1.png) - This will connect you to a bot at first, answer some questions and it will open a ticket for you with an agent. Remember - NOBODY, including from support, will ask for your secret recovery phrase or for you to input it onto any website for confirmation. ---
**Author:** ![system](https://europe1.discourse-cdn.com/metamask/original/3X/3/8/3812168020a49f264784b1dbfcf12435abbb09ad.png) [@system](https://community.metamask.com/u/system)\ **Post date:** [June 2, 2024, 6:36pm UTC](https://community.metamask.com/t/biometric-issues/28877/3 "2024-06-02T18:36:55Z")
Closed on June 2, 2024, 6:36pm UTC This topic was automatically closed after 29 days. New replies are no longer allowed.