# Broken NFTs in my Wallet

**URL:** <https://community.metamask.com/t/broken-nfts-in-my-wallet/28386>\
**Category:** NFTs\
**Created:** [March 10, 2024, 7:49pm UTC](https://community.metamask.com/t/broken-nfts-in-my-wallet/28386 "2024-03-10T19:49:46Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![user6969](https://avatars.discourse-cdn.com/v4/letter/u/e480ec/32.png) [@user6969](https://community.metamask.com/u/user6969)\
**Post date:** [March 10, 2024, 7:49pm UTC](https://community.metamask.com/t/broken-nfts-in-my-wallet/28386/1 "2024-03-10T19:49:47Z")

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Since the last update, I’ve been having issues with displaying my NFTs. The NFTs are displayed on OpenSea, but in my wallet, it just shows the alt-text (NFT minted on Ethereum).

 ![BrokenNFTs](https://europe1.discourse-cdn.com/metamask/original/3X/c/0/c01ce4da7f86381bf6ae14b140749032b3c8fbad.png)

But the NFT work on OpenSea…:  
opensea. io /assets/ethereum/0x4bcdeafbd5816d223dfaf7d4b2b022d31cd72584/719

Is there a setting I need to adjust to prevent this from happening?

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**Author:** ![2Cu4](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/2cu4/32/26826_2.png) [@2Cu4](https://community.metamask.com/u/2Cu4)\
**Post date:** [March 10, 2024, 7:51pm UTC](https://community.metamask.com/t/broken-nfts-in-my-wallet/28386/2 "2024-03-10T19:51:53Z")

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Please reach out to MetaMask Support.

- Visit : [https://support.metamask.io/](https://support.metamask.io/)

- Click the large blue “start a conversation” bubble in the upper middle of page, looks like this:

[![](https://europe1.discourse-cdn.com/metamask/original/3X/b/7/b74bc3bd3f7935c5ca91d9aaa22329d15d6fd4d1.png) ](https://europe1.discourse-cdn.com/metamask/original/3X/b/7/b74bc3bd3f7935c5ca91d9aaa22329d15d6fd4d1.png)

- This will connect you to a bot at first, answer some questions and it will open a ticket for you with an agent.

Remember - NOBODY, including from support, will ask for your secret recovery phrase or for you to input it onto any website for confirmation.

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**Author:** ![user6969](https://avatars.discourse-cdn.com/v4/letter/u/e480ec/32.png) [@user6969](https://community.metamask.com/u/user6969)\
**Post date:** [March 10, 2024, 7:53pm UTC](https://community.metamask.com/t/broken-nfts-in-my-wallet/28386/3 "2024-03-10T19:53:12Z")

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![chat](https://europe1.discourse-cdn.com/metamask/original/3X/f/3/f3543a6aedff3d1bd2aa4d04885bad56f86ff79e.png)  
That dont work ☹

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**Author:** ![user6969](https://avatars.discourse-cdn.com/v4/letter/u/e480ec/32.png) [@user6969](https://community.metamask.com/u/user6969)\
**Post date:** [March 10, 2024, 8:02pm UTC](https://community.metamask.com/t/broken-nfts-in-my-wallet/28386/4 "2024-03-10T20:02:56Z")

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And why are all NFTs displayed in the portfolio but not in the add-on? Some work - others do not. What are the criteria for NFTs to be properly displayed in the MetaMask application?

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**Author:** ![2Cu4](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/2cu4/32/26826_2.png) [@2Cu4](https://community.metamask.com/u/2Cu4)\
**Post date:** [March 10, 2024, 8:17pm UTC](https://community.metamask.com/t/broken-nfts-in-my-wallet/28386/5 "2024-03-10T20:17:49Z")

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> **[I can't access the 'Start a Conversation' button on the Support page](https://support.metamask.io/hc/en-us/articles/5973459712283-I-can-t-access-the-Start-a-Conversation-button-on-the-Support-page)**
>
> The 'Start a Conversation' button on our Support page allows you to access a live chat, and get through to an agent if our bot doesn't resolve your issue first. It looks like this on desktop browse...

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<div class="post-metadata">

**Author:** ![2Cu4](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/2cu4/32/26826_2.png) [@2Cu4](https://community.metamask.com/u/2Cu4)\
**Post date:** [March 10, 2024, 8:18pm UTC](https://community.metamask.com/t/broken-nfts-in-my-wallet/28386/6 "2024-03-10T20:18:31Z")

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If the NFT’s were shown without any issues prior to updating your mm wallet then I would suggest getting in touch with the mm support team.

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**Author:** ![system](https://europe1.discourse-cdn.com/metamask/original/3X/3/8/3812168020a49f264784b1dbfcf12435abbb09ad.png) [@system](https://community.metamask.com/u/system)\
**Post date:** [April 9, 2024, 7:50pm UTC](https://community.metamask.com/t/broken-nfts-in-my-wallet/28386/7 "2024-04-09T19:50:07Z")

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Closed on April 9, 2024, 7:50pm UTC

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