# Can't see anything on my Metamask can't copy secret phrase either

**URL:** <https://community.metamask.com/t/cant-see-anything-on-my-metamask-cant-copy-secret-phrase-either/28704>\
**Category:** Backup / Restore / Import\
**Created:** [April 9, 2024, 4:54pm UTC](https://community.metamask.com/t/cant-see-anything-on-my-metamask-cant-copy-secret-phrase-either/28704 "2024-04-09T16:54:18Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![user837](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/user837/32/35214_2.png) [@user837](https://community.metamask.com/u/user837)\
**Post date:** [April 9, 2024, 4:54pm UTC](https://community.metamask.com/t/cant-see-anything-on-my-metamask-cant-copy-secret-phrase-either/28704/1 "2024-04-09T16:54:18Z")

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View: Root  
TypeError: Cannot read property ‘toLowerCase’ of undefined

 ![Screenshot_20240409-174604](https://europe1.discourse-cdn.com/metamask/original/3X/e/5/e57072fcfcd65108d04bea13021487fcf88008b6.jpeg)

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**Author:** ![nakedwinnie](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/nakedwinnie/32/5551_2.png) [@nakedwinnie](https://community.metamask.com/u/nakedwinnie)\
**Post date:** [April 9, 2024, 5:01pm UTC](https://community.metamask.com/t/cant-see-anything-on-my-metamask-cant-copy-secret-phrase-either/28704/2 "2024-04-09T17:01:50Z")

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Please reach out to MetaMask Support.

- Visit : [https://support.metamask.io/](https://support.metamask.io/)

- Click the large blue “start a conversation” bubble in the upper middle of page, looks like this:

[![](https://europe1.discourse-cdn.com/metamask/original/3X/b/7/b74bc3bd3f7935c5ca91d9aaa22329d15d6fd4d1.png) ](https://europe1.discourse-cdn.com/metamask/original/3X/b/7/b74bc3bd3f7935c5ca91d9aaa22329d15d6fd4d1.png)

- This will connect you to a bot at first, answer some questions and it will open a ticket for you with an agent.

Remember - NOBODY, including from support, will ask for your secret recovery phrase or for you to input it onto any website for confirmation.

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**Author:** ![system](https://europe1.discourse-cdn.com/metamask/original/3X/3/8/3812168020a49f264784b1dbfcf12435abbb09ad.png) [@system](https://community.metamask.com/u/system)\
**Post date:** [May 9, 2024, 4:55pm UTC](https://community.metamask.com/t/cant-see-anything-on-my-metamask-cant-copy-secret-phrase-either/28704/3 "2024-05-09T16:55:11Z")

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Closed on May 9, 2024, 4:55pm UTC

This topic was automatically closed after 29 days. New replies are no longer allowed.