Hi, When i click MetaMask extension icon then the small window with black background and orange spinning wheel opens. The white unlock page does not appear at all. Only the orange wheel is spinning. It’s stuck. I can’t unlock my wallet since i can’t enter my password. [Metamask] Firefox browser, Mac OS. All are updated to the latest version. I restarted Firefox, restarted computer, cleared cache. Nothing works. And yes, i do not have recovery phrase for this wallet. Out of all my the wallets this is the only one i do not have recovery phrase written down for. I was 100% sure i had it and i feel very stupid right now. I do have a password for this wallet. Can somebody help me please? Why doesn’t the white MetaMask unlock window just open like it has always done? Thank you!

Hi @hhhh4444 hmm MetaMask support recommends my post :smiley: I am glad :smiling_face_with_three_hearts: Contact me on Telegram :slightly_smiling_face: trust me a little. I checked 2 such files this week. One of them was a little corrupted (but it was possible to fix it) and the second file was fine. If you don’t trust Telegram, you can upload it to the encrypted cloud https://proton.me/drive and I’ll tell you my opinion :smile: diagnostics is free hehe

Can't unlock wallet. Metamask Firefox extension has stopped working

Support Backup / Restore / Import

Topic		Replies	Views
MetaMask had trouble starting. This error could be intermittent, so try restarting the extension - No Seed Phrase Support	2	2115	September 26, 2023
How to find the MetaMask vault on Firefox when MetaMask has trouble starting Backup / Restore / Import community-keep	0	323	August 5, 2026
My metamask extension broke NFTs	5	230	December 10, 2025
Metamask does not load General	3	1210	August 15, 2025
Infitinity loading extension in Firefox browser NFTs	4	314	April 12, 2024

Can't unlock wallet. Metamask Firefox extension has stopped working

Related topics