# Card not loading on app, but shows correctly on web **URL:** \ **Category:** Support\ **Created:** [August 5, 2026, 9:52pm UTC](https://community.metamask.com/t/card-not-loading-on-app-but-shows-correctly-on-web/31680 "2026-08-05T21:52:59Z")\ **Posts on this page:** 13\ **Page:** 1
**Author:** ![flyboy320](https://avatars.discourse-cdn.com/v4/letter/f/43a26b/32.png) [@flyboy320](https://community.metamask.com/u/flyboy320)\ **Post date:** [August 5, 2026, 9:52pm UTC](https://community.metamask.com/t/card-not-loading-on-app-but-shows-correctly-on-web/31680/1 "2026-08-05T21:52:59Z")
My card is not loading on the app, it’s just a blank page. When I use the web portal cardDOTmetamaskDOTio it shows correctly. I have updated the app, restarted the phone (iphone running latest ios). Any suggestions? ![IMG_2768](https://europe1.discourse-cdn.com/metamask/original/3X/f/4/f4fff23a4d6ccbce1477381de8a17f0cc602f730.png) ---
**Author:** ![Oxsoltani](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/oxsoltani/32/37719_2.png) [@Oxsoltani](https://community.metamask.com/u/Oxsoltani)\ **Post date:** [August 5, 2026, 10:23pm UTC](https://community.metamask.com/t/card-not-loading-on-app-but-shows-correctly-on-web/31680/2 "2026-08-05T22:23:32Z")
Hello 👋 This issue could be caused by old cached data preventing the latest information from loading correctly. Could you please try clearing the app cache? If you’re using a VPN, try switching to a different IP address, and also check your internet connection. Before doing any troubleshooting steps, please make sure you have your private key and important info backed up securely offline. Usually, if there is a specific issue, you would receive an error message rather than the page staying stuck on loading. ---
**Author:** ![flyboy320](https://avatars.discourse-cdn.com/v4/letter/f/43a26b/32.png) [@flyboy320](https://community.metamask.com/u/flyboy320)\ **Post date:** [August 5, 2026, 10:56pm UTC](https://community.metamask.com/t/card-not-loading-on-app-but-shows-correctly-on-web/31680/3 "2026-08-05T22:56:38Z")
I did try clearing the cache, trying a different network, as well as restarting the phone all to no avail. I’ll give it another day and see if it clears itself. ---
**Author:** ![Oxsoltani](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/oxsoltani/32/37719_2.png) [@Oxsoltani](https://community.metamask.com/u/Oxsoltani)\ **Post date:** [August 6, 2026, 6:19am UTC](https://community.metamask.com/t/card-not-loading-on-app-but-shows-correctly-on-web/31680/4 "2026-08-06T06:19:23Z")
Please try contacting support and open a ticket so they can look into the issue. > **[MetaMask Help Center](https://support.metamask.io/)** > > MetaMask only offers customer service through this Help Center and our community forums. ---
**Author:** ![flyboy320](https://avatars.discourse-cdn.com/v4/letter/f/43a26b/32.png) [@flyboy320](https://community.metamask.com/u/flyboy320)\ **Post date:** [August 6, 2026, 12:16pm UTC](https://community.metamask.com/t/card-not-loading-on-app-but-shows-correctly-on-web/31680/5 "2026-08-06T12:16:35Z")
Did try the support page you linked and the AI couldn’t solve it after many steps. I finally tried uninstalling and reinstalling the app, and that fixed the issue. ---
**Author:** ![Oxsoltani](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/oxsoltani/32/37719_2.png) [@Oxsoltani](https://community.metamask.com/u/Oxsoltani)\ **Post date:** [August 6, 2026, 12:33pm UTC](https://community.metamask.com/t/card-not-loading-on-app-but-shows-correctly-on-web/31680/6 "2026-08-06T12:33:00Z")
When you encounter a bot in MetaMask Support, just ask it to connect you to a human support agent. After a few seconds, you’ll be able to open a support ticket. I’m glad your issue was resolved! Yes, it was likely caused by cached data 🙂 ---
**Author:** ![flyboy320](https://avatars.discourse-cdn.com/v4/letter/f/43a26b/32.png) [@flyboy320](https://community.metamask.com/u/flyboy320)\ **Post date:** [August 6, 2026, 12:49pm UTC](https://community.metamask.com/t/card-not-loading-on-app-but-shows-correctly-on-web/31680/7 "2026-08-06T12:49:16Z")
Thanks for that advice, I’ll do that next time! It’s interesting the bot got me to clear both cache’s in the app but that didn’t fix it, but the uninstall and reinstall fixed it, not sure why, but glad I’m back up and running. As an aside, can I install a brand new MetaMask wallet on another device and import my card to that wallet? ---
**Author:** ![Khaled1](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/khaled1/32/39657_2.png) [@Khaled1](https://community.metamask.com/u/Khaled1)\ **Post date:** [August 6, 2026, 1:53pm UTC](https://community.metamask.com/t/card-not-loading-on-app-but-shows-correctly-on-web/31680/8 "2026-08-06T13:53:27Z")
- If you restore the same MetaMask wallet on another device, you should be able to access and manage the same MetaMask Card, since the card is associated with your wallet account rather than the installation itself - If you mean importing the MetaMask Card into a different wallet, I don’t think that’s possible, because each card/account is linked to a specific wallet address & MetaMask’s docs doesn’t explicitly state this. ---
**Author:** ![Oxsoltani](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/oxsoltani/32/37719_2.png) [@Oxsoltani](https://community.metamask.com/u/Oxsoltani)\ **Post date:** [August 6, 2026, 1:55pm UTC](https://community.metamask.com/t/card-not-loading-on-app-but-shows-correctly-on-web/31680/9 "2026-08-06T13:55:43Z")
Yes, you can. Just install MetaMask on the new device and restore your wallet using your Secret Recovery Phrase or Private Key. After that, your wallet and assets should appear as before. > **[Get started with MetaMask Card | MetaMask Help Center](https://support.metamask.io/trade/metamask-card/getting-started-with-card/)** > > Set up your MetaMask Card. Activate it, fund with crypto, convert to fiat, and learn how to spend or withdraw securely. For the MetaMask Card, it should continue working as long as you’re using the same MetaMask account you created previously. Just make sure you’re using the official app and keep your recovery phrase secure 🙂 ---
**Author:** ![flyboy320](https://avatars.discourse-cdn.com/v4/letter/f/43a26b/32.png) [@flyboy320](https://community.metamask.com/u/flyboy320)\ **Post date:** [August 6, 2026, 3:54pm UTC](https://community.metamask.com/t/card-not-loading-on-app-but-shows-correctly-on-web/31680/10 "2026-08-06T15:54:29Z")
Could install/create a new wallet with a different seed phrase than the original and then “import” the credit card from the original wallet to that new wallet? ---
**Author:** ![theweb3dave](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/theweb3dave/32/39163_2.png) [@theweb3dave](https://community.metamask.com/u/theweb3dave)\ **Post date:** [August 6, 2026, 4:12pm UTC](https://community.metamask.com/t/card-not-loading-on-app-but-shows-correctly-on-web/31680/11 "2026-08-06T16:12:00Z")
I am afraid you can’t really do that. If you’re creating a completely new MetaMask wallet with a different Secret Recovery Phrase, you will not be able to import or transfer an existing MetaMask Card to that new wallet yourself. The MetaMask Card is tied to the MetaMask wallet it was originally set up with and there isn’t a feature to import the card into another wallet right now. If you simply want to spend from a different account within the same MetaMask wallet, you can add that account as an approved spending account in the Card settings and select it for payments. If your goal is to move the card to an entirely different wallet (different Secret Recovery Phrase as you mentioned), you’ll need to contact MetaMask Card Support to see whether they can assist, as this isn’t currently supported through the app. You can contact MetaMask support here [https://support.metamask.io/](https://support.metamask.io/) ---
**Author:** ![system](https://europe1.discourse-cdn.com/metamask/original/3X/3/8/3812168020a49f264784b1dbfcf12435abbb09ad.png) [@system](https://community.metamask.com/u/system)\ **Post date:** [September 4, 2026, 9:53pm UTC](https://community.metamask.com/t/card-not-loading-on-app-but-shows-correctly-on-web/31680/12 "2026-09-04T21:53:23Z")
Closed on September 4, 2026, 9:53pm UTC This topic was automatically closed after 30 days. New replies are no longer allowed. ---
**Author:** ![system](https://europe1.discourse-cdn.com/metamask/original/3X/3/8/3812168020a49f264784b1dbfcf12435abbb09ad.png) [@system](https://community.metamask.com/u/system)\ **Post date:** [September 4, 2026, 9:53pm UTC](https://community.metamask.com/t/card-not-loading-on-app-but-shows-correctly-on-web/31680/13 "2026-09-04T21:53:26Z")
Opened on September 4, 2026, 9:53pm UTC