# Card stuck on being created for 2 days **URL:** \ **Category:** Support\ **Created:** [August 4, 2026, 3:58pm UTC](https://community.metamask.com/t/card-stuck-on-being-created-for-2-days/31673 "2026-08-04T15:58:23Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![flyboy320](https://avatars.discourse-cdn.com/v4/letter/f/43a26b/32.png) [@flyboy320](https://community.metamask.com/u/flyboy320)\ **Post date:** [August 4, 2026, 3:58pm UTC](https://community.metamask.com/t/card-stuck-on-being-created-for-2-days/31673/1 "2026-08-04T15:58:23Z")
So I am trying to get the credit card, but it has been stuck on “card being created” for 2 days. I did all the ID verification, I emailed [metamask@cl-cards.com](mailto:metamask@cl-cards.com) and they say ID verification is taking longer than usual, but I don’t know if that has anything to do with the card being stuck on being created. Does anyone know if this could be the issue, or how to find out if my ID verification has gone through? I have also contacted [https://support.metamask.io](https://support.metamask.io) but the bot says to contact [metamask@cl-cards.com](mailto:metamask@cl-cards.com) so I am going around in circles. ---
**Author:** ![Oxsoltani](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/oxsoltani/32/37719_2.png) [@Oxsoltani](https://community.metamask.com/u/Oxsoltani)\ **Post date:** [August 4, 2026, 4:33pm UTC](https://community.metamask.com/t/card-stuck-on-being-created-for-2-days/31673/2 "2026-08-04T16:33:39Z")
Hello, please continue communicating with the same email address you contacted before. If there is any new update, they should be able to provide you with more info , Also, if you want to open a support ticket, when you reach the support page and are connected with the bot, you can ask the bot to connect you with a support agent. After that, you should be able to create a ticket and get further assistance. ---
**Author:** ![flyboy320](https://avatars.discourse-cdn.com/v4/letter/f/43a26b/32.png) [@flyboy320](https://community.metamask.com/u/flyboy320)\ **Post date:** [August 5, 2026, 12:30pm UTC](https://community.metamask.com/t/card-stuck-on-being-created-for-2-days/31673/3 "2026-08-05T12:30:43Z")
After 4 days they finally fixed the issue with the card being stuck on being created. It was due to their delay in processing my ID verification. So all is good now, thanks for your help. ---
**Author:** ![Oxsoltani](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/oxsoltani/32/37719_2.png) [@Oxsoltani](https://community.metamask.com/u/Oxsoltani)\ **Post date:** [August 5, 2026, 1:09pm UTC](https://community.metamask.com/t/card-stuck-on-being-created-for-2-days/31673/4 "2026-08-05T13:09:29Z")
I’m glad your issue has been resolved! 😊 If you ever have any questions or run into any problems, feel free to ask anytime ---
**Author:** ![system](https://europe1.discourse-cdn.com/metamask/original/3X/3/8/3812168020a49f264784b1dbfcf12435abbb09ad.png) [@system](https://community.metamask.com/u/system)\ **Post date:** [September 3, 2026, 3:59pm UTC](https://community.metamask.com/t/card-stuck-on-being-created-for-2-days/31673/5 "2026-09-03T15:59:19Z")
Closed on September 3, 2026, 3:59pm UTC This topic was automatically closed after 30 days. New replies are no longer allowed. ---
**Author:** ![system](https://europe1.discourse-cdn.com/metamask/original/3X/3/8/3812168020a49f264784b1dbfcf12435abbb09ad.png) [@system](https://community.metamask.com/u/system)\ **Post date:** [September 3, 2026, 3:59pm UTC](https://community.metamask.com/t/card-stuck-on-being-created-for-2-days/31673/6 "2026-09-03T15:59:22Z")
Opened on September 3, 2026, 3:59pm UTC