# Card transaction declined but funds debited

**URL:** <https://community.metamask.com/t/card-transaction-declined-but-funds-debited/30894>\
**Category:** Support\
**Created:** [October 30, 2025, 11:06am UTC](https://community.metamask.com/t/card-transaction-declined-but-funds-debited/30894 "2025-10-30T11:06:11Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![daygerd](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/daygerd/32/39136_2.png) [@daygerd](https://community.metamask.com/u/daygerd)\
**Post date:** [October 30, 2025, 11:06am UTC](https://community.metamask.com/t/card-transaction-declined-but-funds-debited/30894/1 "2025-10-30T11:06:11Z")

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Transaction declined but funds debited

Hello,

I attempted to make an online payment using my MetaMask card, but the transaction was declined. However, the amount was still debited from my wallet.

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**Author:** ![discourse\_ai\_spam](https://avatars.discourse-cdn.com/v4/letter/d/c68b51/32.png) [@discourse\_ai\_spam](https://community.metamask.com/u/discourse_ai_spam)\
**Post date:** [October 30, 2025, 11:06am UTC](https://community.metamask.com/t/card-transaction-declined-but-funds-debited/30894/2 "2025-10-30T11:06:13Z")

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Unlisted on October 30, 2025, 11:06am UTC



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**Author:** ![system](https://europe1.discourse-cdn.com/metamask/original/3X/3/8/3812168020a49f264784b1dbfcf12435abbb09ad.png) [@system](https://community.metamask.com/u/system)\
**Post date:** [October 30, 2025, 12:37pm UTC](https://community.metamask.com/t/card-transaction-declined-but-funds-debited/30894/3 "2025-10-30T12:37:18Z")

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Listed on October 30, 2025, 12:37pm UTC



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<div class="post-metadata">

**Author:** ![Coffee7643](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/coffee7643/32/36480_2.png) [@Coffee7643](https://community.metamask.com/u/Coffee7643)\
**Post date:** [October 30, 2025, 2:59pm UTC](https://community.metamask.com/t/card-transaction-declined-but-funds-debited/30894/4 "2025-10-30T14:59:57Z")

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Hi @daygerd and thanks for reporting this. It would be best if you contact Support team regarding this at [https://support.metamask.io/](https://support.metamask.io/) by using the `Contact Support` button there.

Once you do, a live chat bot will appear on your screen. It will give you an automated response at first, but insist and you should be able to contact the support team.

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<div class="post-metadata">

**Author:** ![system](https://europe1.discourse-cdn.com/metamask/original/3X/3/8/3812168020a49f264784b1dbfcf12435abbb09ad.png) [@system](https://community.metamask.com/u/system)\
**Post date:** [November 29, 2025, 11:06am UTC](https://community.metamask.com/t/card-transaction-declined-but-funds-debited/30894/5 "2025-11-29T11:06:33Z")

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Closed on November 29, 2025, 11:06am UTC

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