# Create new account button not working Chrome

**URL:** <https://community.metamask.com/t/create-new-account-button-not-working-chrome/28142>\
**Category:** Backup / Restore / Import\
**Created:** [February 6, 2024, 9:03pm UTC](https://community.metamask.com/t/create-new-account-button-not-working-chrome/28142 "2024-02-06T21:03:50Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Kal](https://avatars.discourse-cdn.com/v4/letter/k/9de053/32.png) [@Kal](https://community.metamask.com/u/Kal)\
**Post date:** [February 6, 2024, 9:03pm UTC](https://community.metamask.com/t/create-new-account-button-not-working-chrome/28142/1 "2024-02-06T21:03:50Z")

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Chrome extension

- account or hardware wallet button  
choose +add new account,  
put in a name, press create and spinning circle appears under window but does not create a new wallet.

I have been getting around this issue by creating a new account in ios app and then importing into chrome but it is too long winded and want a fix to create more wallets / accounts in my chrome browser ext

Thanks

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**Author:** ![nakedwinnie](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/nakedwinnie/32/5551_2.png) [@nakedwinnie](https://community.metamask.com/u/nakedwinnie)\
**Post date:** [February 6, 2024, 9:28pm UTC](https://community.metamask.com/t/create-new-account-button-not-working-chrome/28142/2 "2024-02-06T21:28:42Z")

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Please reach out to MetaMask Support.

- Visit : [https://support.metamask.io/](https://support.metamask.io/)

- Click the large blue “start a conversation” bubble in the upper middle of page, looks like this:

[![](https://europe1.discourse-cdn.com/metamask/original/3X/b/7/b74bc3bd3f7935c5ca91d9aaa22329d15d6fd4d1.png) ](https://europe1.discourse-cdn.com/metamask/original/3X/b/7/b74bc3bd3f7935c5ca91d9aaa22329d15d6fd4d1.png)

- This will connect you to a bot at first, answer some questions and it will open a ticket for you with an agent.

Remember - NOBODY, including from support, will ask for your secret recovery phrase or for you to input it onto any website for confirmation.

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**Author:** ![system](https://europe1.discourse-cdn.com/metamask/original/3X/3/8/3812168020a49f264784b1dbfcf12435abbb09ad.png) [@system](https://community.metamask.com/u/system)\
**Post date:** [March 7, 2024, 9:04pm UTC](https://community.metamask.com/t/create-new-account-button-not-working-chrome/28142/3 "2024-03-07T21:04:26Z")

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Closed on March 7, 2024, 9:04pm UTC

This topic was automatically closed after 30 days. New replies are no longer allowed.