# Date of birth mis match error **URL:** \ **Category:** NFTs\ **Created:** [March 8, 2026, 9:49am UTC](https://community.metamask.com/t/date-of-birth-mis-match-error/31298 "2026-03-08T09:49:51Z")\ **Posts on this page:** 14\ **Page:** 1
**Author:** ![Liyo](https://avatars.discourse-cdn.com/v4/letter/l/5fc32e/32.png) [@Liyo](https://community.metamask.com/u/Liyo)\ **Post date:** [March 8, 2026, 9:49am UTC](https://community.metamask.com/t/date-of-birth-mis-match-error/31298/1 "2026-03-08T09:49:51Z")
Hi everyone, I’m new and I can’t register to make my card on MetaMask. I get an error “date of birth mismatch”. The thing is, my date appears to be written correctly and everything, but it still fails and won’t let me continue. I’m not the only one—I know of at least two other people who are experiencing the same issue. Is anyone else experiencing this? ---
**Author:** ![Coffee7643](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/coffee7643/32/36480_2.png) [@Coffee7643](https://community.metamask.com/u/Coffee7643)\ **Post date:** [March 8, 2026, 9:53am UTC](https://community.metamask.com/t/date-of-birth-mis-match-error/31298/2 "2026-03-08T09:53:48Z")
Hi and thank you for reaching out about this issue. I would recommend reaching out to our support team at [https://support.metamask.io/](https://support.metamask.io/) by using the “Contact Support” button there and let them know about this error you’re encountering. They will be able to take a closer look into what might be causing it to appear. ---
**Author:** ![Liyo](https://avatars.discourse-cdn.com/v4/letter/l/5fc32e/32.png) [@Liyo](https://community.metamask.com/u/Liyo)\ **Post date:** [March 8, 2026, 10:07am UTC](https://community.metamask.com/t/date-of-birth-mis-match-error/31298/3 "2026-03-08T10:07:48Z")
I’ve already contacted them and they’ve redirected me to MetaMask @cl-cards.com since nothing has worked—not clearing cookies, not uninstalling and reinstalling the app, and not even turning my phone off. The problem is that right now they haven’t given me a concrete answer. ![IMG_20260308_101130](https://europe1.discourse-cdn.com/metamask/original/3X/4/f/4fd620526d6cab7b8d025cb15472b82d1df570b6.jpeg) ---
**Author:** ![Coffee7643](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/coffee7643/32/36480_2.png) [@Coffee7643](https://community.metamask.com/u/Coffee7643)\ **Post date:** [March 8, 2026, 10:10am UTC](https://community.metamask.com/t/date-of-birth-mis-match-error/31298/4 "2026-03-08T10:10:42Z")
> [@Liyo](#): > > He contactado ya y me han derivado a MetaMask @cl-cards.com ya que no ha funcionado nada de borrar cookies ni desinstalar e instalar de nuevo la app así como tampoco el haber apagado el móvil. Lo que pasa que por ahora no me dan respuesta en concreto. As their reply mentions they are investigating this and they’ll get back to you as soon as possible. Please wait to hear back from them, we appreciate your patience an understanding. 😀 ☕ ---
**Author:** ![Liyo](https://avatars.discourse-cdn.com/v4/letter/l/5fc32e/32.png) [@Liyo](https://community.metamask.com/u/Liyo)\ **Post date:** [March 9, 2026, 7:13am UTC](https://community.metamask.com/t/date-of-birth-mis-match-error/31298/5 "2026-03-09T07:13:52Z")
Good morning, I know you’re saying to wait a bit, but I’ve already been waiting for several days and, besides, I know other users who are experiencing exactly the same thing. ---
**Author:** ![Coffee7643](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/coffee7643/32/36480_2.png) [@Coffee7643](https://community.metamask.com/u/Coffee7643)\ **Post date:** [March 9, 2026, 7:17am UTC](https://community.metamask.com/t/date-of-birth-mis-match-error/31298/6 "2026-03-09T07:17:28Z")
They will get back to you as soon as they are able to, just like they mentioned. The issue is being looked into, if you do know other people that are facing the same issue please ask them as well to reach out to our support team at [https://support.metamask.io/](https://support.metamask.io/) by using the “Contact Support” button. ---
**Author:** ![Liyo](https://avatars.discourse-cdn.com/v4/letter/l/5fc32e/32.png) [@Liyo](https://community.metamask.com/u/Liyo)\ **Post date:** [March 9, 2026, 4:26pm UTC](https://community.metamask.com/t/date-of-birth-mis-match-error/31298/7 "2026-03-09T16:26:19Z")
Today they called me to notify me and I was able to advance past that step, but now I find that I can’t move forward from the next one (filling in the address) since the next button is not working. ---
**Author:** ![holy](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/holy/32/38706_2.png) [@holy](https://community.metamask.com/u/holy)\ **Post date:** [March 10, 2026, 2:35am UTC](https://community.metamask.com/t/date-of-birth-mis-match-error/31298/8 "2026-03-10T02:35:55Z")
Did you reply to the email from MetaMask @cl-cards.com and tell them you have another issue now? ---
**Author:** ![Liyo](https://avatars.discourse-cdn.com/v4/letter/l/5fc32e/32.png) [@Liyo](https://community.metamask.com/u/Liyo)\ **Post date:** [March 10, 2026, 4:32pm UTC](https://community.metamask.com/t/date-of-birth-mis-match-error/31298/9 "2026-03-10T16:32:20Z")
Yes, I’ve sent them another message that the next step is failing again and I haven’t received a response. Now the next step isn’t working, the next button doesn’t do anything ---
**Author:** ![HiroProtagonist](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/hiroprotagonist/32/9884_2.png) [@HiroProtagonist](https://community.metamask.com/u/HiroProtagonist)\ **Post date:** [March 10, 2026, 4:41pm UTC](https://community.metamask.com/t/date-of-birth-mis-match-error/31298/10 "2026-03-10T16:41:34Z")
What version of the app do you have? You might need an [update](https://support.metamask.io/configure/wallet/how-to-update-the-version-of-metamask). I’ve seen this issue a few times in versions before v7.60. (The date is expected to be in YYYY-MM-DD format; earlier versions sometimes imported the date format incorrectly from some providers) ---
**Author:** ![Liyo](https://avatars.discourse-cdn.com/v4/letter/l/5fc32e/32.png) [@Liyo](https://community.metamask.com/u/Liyo)\ **Post date:** [March 10, 2026, 4:54pm UTC](https://community.metamask.com/t/date-of-birth-mis-match-error/31298/11 "2026-03-10T16:54:57Z")
It’s no longer the date, my version is 7.67.3 (3901) ---
**Author:** ![HiroProtagonist](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/hiroprotagonist/32/9884_2.png) [@HiroProtagonist](https://community.metamask.com/u/HiroProtagonist)\ **Post date:** [March 10, 2026, 5:46pm UTC](https://community.metamask.com/t/date-of-birth-mis-match-error/31298/12 "2026-03-10T17:46:21Z")
I’m consulting with the team to get more ideas on what could be causing this. Keep an eye on your email for updates from the Card team directly; it might arrive before an update here. Since we can’t request many details here, it will probably be easier to resolve this through the ticket. ---
**Author:** ![HiroProtagonist](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/hiroprotagonist/32/9884_2.png) [@HiroProtagonist](https://community.metamask.com/u/HiroProtagonist)\ **Post date:** [March 10, 2026, 7:06pm UTC](https://community.metamask.com/t/date-of-birth-mis-match-error/31298/13 "2026-03-10T19:06:09Z")
Try it now, it should work correctly for you. ---
**Author:** ![system](https://europe1.discourse-cdn.com/metamask/original/3X/3/8/3812168020a49f264784b1dbfcf12435abbb09ad.png) [@system](https://community.metamask.com/u/system)\ **Post date:** [April 7, 2026, 9:50am UTC](https://community.metamask.com/t/date-of-birth-mis-match-error/31298/14 "2026-04-07T09:50:39Z")
Closed on April 7, 2026, 9:50am UTC This topic was automatically closed after 30 days. New replies are no longer allowed.