# Getting Closer to finding Lost Tokens - but still need help

**URL:** <https://community.metamask.com/t/getting-closer-to-finding-lost-tokens-but-still-need-help/27946>\
**Category:** Sending and Receiving Tokens\
**Created:** [January 9, 2024, 7:13pm UTC](https://community.metamask.com/t/getting-closer-to-finding-lost-tokens-but-still-need-help/27946 "2024-01-09T19:13:12Z")\
**Posts on this page:** 1\
**Showing post:** 2

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**Author:** ![xf0707](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/xf0707/32/38482_2.png) [@xf0707](https://community.metamask.com/u/xf0707)\
**Post date:** [January 10, 2024, 12:05am UTC](https://community.metamask.com/t/getting-closer-to-finding-lost-tokens-but-still-need-help/27946/2 "2024-01-10T00:05:21Z")

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Please reach out to MetaMask Support.you’ll get a more comprehensive answer there

- Visit : [https://support.metamask.io/](https://support.metamask.io/)
- Click the large blue “start a conversation” bubble in the upper middle of page, looks like this:

[![](https://europe1.discourse-cdn.com/metamask/original/3X/b/7/b74bc3bd3f7935c5ca91d9aaa22329d15d6fd4d1.png) ](https://europe1.discourse-cdn.com/metamask/original/3X/b/7/b74bc3bd3f7935c5ca91d9aaa22329d15d6fd4d1.png)

- This will connect you to a bot at first, answer some questions and it will open a ticket for you with an agent.

Remember - NOBODY, including from support, will ask for your secret recovery phrase or for you to input it onto any website for confirmation.

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_[View the full topic](https://community.metamask.com/t/getting-closer-to-finding-lost-tokens-but-still-need-help/27946)._