# Havent recieved DAI coins from banxa

**URL:** <https://community.metamask.com/t/havent-recieved-dai-coins-from-banxa/28552>\
**Category:** Sending and Receiving Tokens\
**Created:** [March 25, 2024, 9:29am UTC](https://community.metamask.com/t/havent-recieved-dai-coins-from-banxa/28552 "2024-03-25T09:29:06Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![lifeathletehealth](https://avatars.discourse-cdn.com/v4/letter/l/f475e1/32.png) [@lifeathletehealth](https://community.metamask.com/u/lifeathletehealth)\
**Post date:** [March 25, 2024, 9:29am UTC](https://community.metamask.com/t/havent-recieved-dai-coins-from-banxa/28552/1 "2024-03-25T09:29:07Z")

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Hey there,

I haven’t received my DAI coins from Banxa and I made the transaction 11 days ago.

Banxa told me to get in touch with MetaMask as from there end its been sent.

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**Author:** ![Chinzilla](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/chinzilla/32/14264_2.png) [@Chinzilla](https://community.metamask.com/u/Chinzilla)\
**Post date:** [March 25, 2024, 9:29am UTC](https://community.metamask.com/t/havent-recieved-dai-coins-from-banxa/28552/2 "2024-03-25T09:29:30Z")

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Hi @lifeathletehealth , welcome to MetaMask community!

It would be best if you contact Support team at [https://support.metamask.io](https://support.metamask.io) and click `Start a Conversation`

![support](https://europe1.discourse-cdn.com/metamask/original/2X/9/904c54088d60c961995f00044ec032194956e522.jpeg)

Once you click Start a conversation a live chat bot will appear on your screen. It will give you an automated response at first, but afterwards you should be able to contact the support team directly.

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**Author:** ![Lenny](https://avatars.discourse-cdn.com/v4/letter/l/ba8739/32.png) [@Lenny](https://community.metamask.com/u/Lenny)\
**Post date:** [April 14, 2024, 2:36pm UTC](https://community.metamask.com/t/havent-recieved-dai-coins-from-banxa/28552/3 "2024-04-14T14:36:48Z")

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I have tried this on Google Chrome, incognito page and Safari browser, and the “Start a Conversation, Get in touch…” doesn’t appear for me. Just the chat box symbol.

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**Author:** ![2Cu4](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/2cu4/32/26826_2.png) [@2Cu4](https://community.metamask.com/u/2Cu4)\
**Post date:** [April 14, 2024, 2:41pm UTC](https://community.metamask.com/t/havent-recieved-dai-coins-from-banxa/28552/4 "2024-04-14T14:41:10Z")

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Have you tried on another device?

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**Author:** ![Lenny](https://avatars.discourse-cdn.com/v4/letter/l/ba8739/32.png) [@Lenny](https://community.metamask.com/u/Lenny)\
**Post date:** [April 15, 2024, 7:14am UTC](https://community.metamask.com/t/havent-recieved-dai-coins-from-banxa/28552/5 "2024-04-15T07:14:48Z")

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Yes. I’ve tried on my mobile phone web browser as well. And the phone app itself

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**Author:** ![system](https://europe1.discourse-cdn.com/metamask/original/3X/3/8/3812168020a49f264784b1dbfcf12435abbb09ad.png) [@system](https://community.metamask.com/u/system)\
**Post date:** [April 24, 2024, 9:29am UTC](https://community.metamask.com/t/havent-recieved-dai-coins-from-banxa/28552/6 "2024-04-24T09:29:28Z")

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Closed on April 24, 2024, 9:29am UTC

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