# I can’t connecte to my wallet **URL:** \ **Category:** General\ **Created:** [January 6, 2025, 2:05pm UTC](https://community.metamask.com/t/i-can-t-connecte-to-my-wallet/30035 "2025-01-06T14:05:33Z")\ **Posts on this page:** 16\ **Page:** 1
**Author:** ![Mimk](https://avatars.discourse-cdn.com/v4/letter/m/2acd7d/32.png) [@Mimk](https://community.metamask.com/u/Mimk)\ **Post date:** [January 6, 2025, 2:05pm UTC](https://community.metamask.com/t/i-can-t-connecte-to-my-wallet/30035/1 "2025-01-06T14:05:33Z")
Hi, I can’t log into my MetaMask wallet. You told me to update it. Big mistake – I updated it and now I can’t log in. my recovery phrase (SRP), I can’t access my wallet. How can I regain access now? And why I can’t speak woyb support agent the mini don’t work ---
**Author:** ![nakedwinnie](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/nakedwinnie/32/5551_2.png) [@nakedwinnie](https://community.metamask.com/u/nakedwinnie)\ **Post date:** [January 6, 2025, 3:28pm UTC](https://community.metamask.com/t/i-can-t-connecte-to-my-wallet/30035/2 "2025-01-06T15:28:31Z")
Can you explain in more detail what issue you are having with logging in? Do you know your password to your wallet, and do you have your SRP? Can you also explain what you mean by mini don’t work? Our support agents are available 24/7 at [https://support.metamask.io/](https://support.metamask.io/) ---
**Author:** ![Mimk](https://avatars.discourse-cdn.com/v4/letter/m/2acd7d/32.png) [@Mimk](https://community.metamask.com/u/Mimk)\ **Post date:** [January 6, 2025, 3:56pm UTC](https://community.metamask.com/t/i-can-t-connecte-to-my-wallet/30035/3 "2025-01-06T15:56:51Z")
I don’t know my srp A few days before the new update, my wallet disconnected by itself. Then, there was a period of about 5 days during which I couldn’t reconnect. MetaMask asked me to update, and after I did the update, I still can’t log in. ---
**Author:** ![Mimk](https://avatars.discourse-cdn.com/v4/letter/m/2acd7d/32.png) [@Mimk](https://community.metamask.com/u/Mimk)\ **Post date:** [January 6, 2025, 3:58pm UTC](https://community.metamask.com/t/i-can-t-connecte-to-my-wallet/30035/4 "2025-01-06T15:58:27Z")
I can see my wallet on other wallets that were connected to my MetaMask, but my MetaMask is disconnected, and it’s impossible to swap my tokens from the other connected wallets. ---
**Author:** ![Mimk](https://avatars.discourse-cdn.com/v4/letter/m/2acd7d/32.png) [@Mimk](https://community.metamask.com/u/Mimk)\ **Post date:** [January 6, 2025, 4:07pm UTC](https://community.metamask.com/t/i-can-t-connecte-to-my-wallet/30035/5 "2025-01-06T16:07:58Z")
A few days before the new update, my wallet disconnected by itself. Then, there was a period of about 5 days during which I couldn’t reconnect. MetaMask asked me to update, and after I did the update, I still can’t log in. I can see my wallet on other wallets that were connected to my MetaMask, but my MetaMask is disconnected, and it’s impossible to swap my tokens from the other connected wallets. I don’t know my srp ---
**Author:** ![nakedwinnie](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/nakedwinnie/32/5551_2.png) [@nakedwinnie](https://community.metamask.com/u/nakedwinnie)\ **Post date:** [January 6, 2025, 7:22pm UTC](https://community.metamask.com/t/i-can-t-connecte-to-my-wallet/30035/6 "2025-01-06T19:22:09Z")
Do you know your password? ---
**Author:** ![Mimk](https://avatars.discourse-cdn.com/v4/letter/m/2acd7d/32.png) [@Mimk](https://community.metamask.com/u/Mimk)\ **Post date:** [January 6, 2025, 7:41pm UTC](https://community.metamask.com/t/i-can-t-connecte-to-my-wallet/30035/7 "2025-01-06T19:41:04Z")
Yes if You mean the code when I opened the app from my phone? ---
**Author:** ![Mimk](https://avatars.discourse-cdn.com/v4/letter/m/2acd7d/32.png) [@Mimk](https://community.metamask.com/u/Mimk)\ **Post date:** [January 6, 2025, 7:42pm UTC](https://community.metamask.com/t/i-can-t-connecte-to-my-wallet/30035/8 "2025-01-06T19:42:20Z")
But I did the update, so it no longer asks me for a code, but either to create a new wallet or import my SRP. ---
**Author:** ![nakedwinnie](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/nakedwinnie/32/5551_2.png) [@nakedwinnie](https://community.metamask.com/u/nakedwinnie)\ **Post date:** [January 6, 2025, 7:47pm UTC](https://community.metamask.com/t/i-can-t-connecte-to-my-wallet/30035/9 "2025-01-06T19:47:35Z")
Yes that is your password. If you don’t have your SRP for your wallet you can try recovering it with the vault decryptor. See here on our Knowledge Base: > **[How to recover your Secret Recovery Phrase | MetaMask Help Center 🦊♥️](https://support.metamask.io/managing-my-wallet/secret-recovery-phrase-and-private-keys/how-to-recover-your-secret-recovery-phrase/#vault-extraction-and-decryption-instructions)** > > Can't find your SRP, but know your password? Start here. ---
**Author:** ![Mimk](https://avatars.discourse-cdn.com/v4/letter/m/2acd7d/32.png) [@Mimk](https://community.metamask.com/u/Mimk)\ **Post date:** [January 6, 2025, 10:02pm UTC](https://community.metamask.com/t/i-can-t-connecte-to-my-wallet/30035/10 "2025-01-06T22:02:33Z")
Doesn’t work … I can found the processus ---
**Author:** ![Mimk](https://avatars.discourse-cdn.com/v4/letter/m/2acd7d/32.png) [@Mimk](https://community.metamask.com/u/Mimk)\ **Post date:** [January 7, 2025, 2:32pm UTC](https://community.metamask.com/t/i-can-t-connecte-to-my-wallet/30035/11 "2025-01-07T14:32:06Z")
Can you help me? I try so many think but don’t work ---
**Author:** ![nakedwinnie](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/nakedwinnie/32/5551_2.png) [@nakedwinnie](https://community.metamask.com/u/nakedwinnie)\ **Post date:** [January 7, 2025, 3:06pm UTC](https://community.metamask.com/t/i-can-t-connecte-to-my-wallet/30035/12 "2025-01-07T15:06:32Z")
There are several steps and it can be a back and forth process, so it would be best if you contact the support team at [https://support.metamask.io/](https://support.metamask.io/) and click the `Start a conversation` button This will connect you to a bot at first, answer some questions and it will open a conversation for you with a live agent. ---
**Author:** ![Mimk](https://avatars.discourse-cdn.com/v4/letter/m/2acd7d/32.png) [@Mimk](https://community.metamask.com/u/Mimk)\ **Post date:** [January 8, 2025, 10:25pm UTC](https://community.metamask.com/t/i-can-t-connecte-to-my-wallet/30035/13 "2025-01-08T22:25:07Z")
The agent can go nothing, he said I need my srp ---
**Author:** ![xf0707](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/xf0707/32/38482_2.png) [@xf0707](https://community.metamask.com/u/xf0707)\ **Post date:** [January 9, 2025, 12:13am UTC](https://community.metamask.com/t/i-can-t-connecte-to-my-wallet/30035/14 "2025-01-09T00:13:12Z")
As per nakedwinnie, I think contacting the support team is the most effective way. ---
**Author:** ![Mimk](https://avatars.discourse-cdn.com/v4/letter/m/2acd7d/32.png) [@Mimk](https://community.metamask.com/u/Mimk)\ **Post date:** [January 9, 2025, 2:24am UTC](https://community.metamask.com/t/i-can-t-connecte-to-my-wallet/30035/15 "2025-01-09T02:24:59Z")
I contact them and they can’t do nothing ---
**Author:** ![system](https://europe1.discourse-cdn.com/metamask/original/3X/3/8/3812168020a49f264784b1dbfcf12435abbb09ad.png) [@system](https://community.metamask.com/u/system)\ **Post date:** [February 5, 2025, 2:05pm UTC](https://community.metamask.com/t/i-can-t-connecte-to-my-wallet/30035/16 "2025-02-05T14:05:58Z")
Closed on February 5, 2025, 2:05pm UTC This topic was automatically closed after 29 days. New replies are no longer allowed.