# I my phone was stolen and I don't have access to my metamask wallet, I can't my passkey , can you help me sir

**URL:** <https://community.metamask.com/t/i-my-phone-was-stolen-and-i-dont-have-access-to-my-metamask-wallet-i-cant-my-passkey-can-you-help-me-sir/30005>\
**Category:** General\
**Created:** [December 30, 2024, 3:18am UTC](https://community.metamask.com/t/i-my-phone-was-stolen-and-i-dont-have-access-to-my-metamask-wallet-i-cant-my-passkey-can-you-help-me-sir/30005 "2024-12-30T03:18:51Z")\
**Posts on this page:** 3\
**Page:** 1

<div class="post-metadata">

**Author:** ![Samyon6684735](https://avatars.discourse-cdn.com/v4/letter/s/9f8e36/32.png) [@Samyon6684735](https://community.metamask.com/u/Samyon6684735)\
**Post date:** [December 30, 2024, 3:18am UTC](https://community.metamask.com/t/i-my-phone-was-stolen-and-i-dont-have-access-to-my-metamask-wallet-i-cant-my-passkey-can-you-help-me-sir/30005/1 "2024-12-30T03:18:51Z")

</div>

Hi ow ca you help me

---

<div class="post-metadata">

**Author:** ![\_Star](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/_star/32/36316_2.png) [@\_Star](https://community.metamask.com/u/_Star)\
**Post date:** [January 1, 2025, 10:11pm UTC](https://community.metamask.com/t/i-my-phone-was-stolen-and-i-dont-have-access-to-my-metamask-wallet-i-cant-my-passkey-can-you-help-me-sir/30005/2 "2025-01-01T22:11:30Z")

</div>

Hi @Samyon6684735 thank you for sharing the details, just to confirm, have you ever accessed your wallet from a different device, maybe another phone, laptop or desktop PC?  
If you did, please check the article [here](https://support.metamask.io/managing-my-wallet/secret-recovery-phrase-and-private-keys/how-to-recover-your-secret-recovery-phrase/) 🦊

Please remember that MetaMask offers a non custodial wallet service, it means that we do not store any user information, if you remember when you first downloaded MetaMask we never asked for email, Id´s, phone numbers, so there is no info linked between you and MetaMask.

---

<div class="post-metadata">

**Author:** ![system](https://europe1.discourse-cdn.com/metamask/original/3X/3/8/3812168020a49f264784b1dbfcf12435abbb09ad.png) [@system](https://community.metamask.com/u/system)\
**Post date:** [January 31, 2025, 10:12pm UTC](https://community.metamask.com/t/i-my-phone-was-stolen-and-i-dont-have-access-to-my-metamask-wallet-i-cant-my-passkey-can-you-help-me-sir/30005/3 "2025-01-31T22:12:23Z")

</div>

Closed on January 31, 2025, 10:12pm UTC

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.