# Ich komme nicht mehr in meinen account rein **URL:** \ **Category:** Security\ **Created:** [March 26, 2024, 10:26am UTC](https://community.metamask.com/t/ich-komme-nicht-mehr-in-meinen-account-rein/28567 "2024-03-26T10:26:11Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![Hanne](https://avatars.discourse-cdn.com/v4/letter/h/e480ec/32.png) [@Hanne](https://community.metamask.com/u/Hanne)\ **Post date:** [March 26, 2024, 10:26am UTC](https://community.metamask.com/t/ich-komme-nicht-mehr-in-meinen-account-rein/28567/1 "2024-03-26T10:26:11Z")
Hi I have another Mail adress but this is my Main and with that I hab ma Account, im loosing my security words with phone broke please help me get my account back my account was 0x2956807A7c9b1D2b85e0DBf5d90aC88500b48Fb4 I don’t know what happen I read about meta mask on site and it throw me out and everything is gone …please help me ---
**Author:** ![nakedwinnie](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/nakedwinnie/32/5551_2.png) [@nakedwinnie](https://community.metamask.com/u/nakedwinnie)\ **Post date:** [March 26, 2024, 2:25pm UTC](https://community.metamask.com/t/ich-komme-nicht-mehr-in-meinen-account-rein/28567/2 "2024-03-26T14:25:25Z")
Sorry to hear this has happened. The next steps are to contact the support team. Please refer to this post here: > [@Do you think your wallet has been hacked? - READ HERE](https://community.metamask.io/t/do-you-think-your-wallet-has-been-hacked-read-here/14059): > > If there have been any transactions in your wallet that you did NOT confirm, it may be that your wallet has been compromised. If you believe this is the case, please submit a ticket to our support team at [https://support.metamask.io/](https://support.metamask.io/) and click Start a Conversation A live chat box window will then automatically appear on your screen where you may contact the support team. It is best practice not to discuss a compromised wallet on the community forum. For your privacy … ---
**Author:** ![nakedwinnie](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/nakedwinnie/32/5551_2.png) [@nakedwinnie](https://community.metamask.com/u/nakedwinnie)\ **Post date:** [March 26, 2024, 2:25pm UTC](https://community.metamask.com/t/ich-komme-nicht-mehr-in-meinen-account-rein/28567/3 "2024-03-26T14:25:29Z")
Closed on March 26, 2024, 2:25pm UTC ---
**Author:** ![nakedwinnie](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/nakedwinnie/32/5551_2.png) [@nakedwinnie](https://community.metamask.com/u/nakedwinnie)\ **Post date:** [March 26, 2024, 2:25pm UTC](https://community.metamask.com/t/ich-komme-nicht-mehr-in-meinen-account-rein/28567/4 "2024-03-26T14:25:32Z")
Unlisted on March 26, 2024, 2:25pm UTC