# I need help, thank you

**URL:** <https://community.metamask.com/t/jai-besoin-daide-merci/31416>\
**Category:** General\
**Created:** [April 30, 2026, 11:39pm UTC](https://community.metamask.com/t/jai-besoin-daide-merci/31416 "2026-04-30T23:39:17Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Poquito](https://avatars.discourse-cdn.com/v4/letter/p/919ad9/32.png) [@Poquito](https://community.metamask.com/u/Poquito)\
**Post date:** [April 30, 2026, 11:39pm UTC](https://community.metamask.com/t/jai-besoin-daide-merci/31416/1 "2026-04-30T23:39:17Z")

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Hello

I’m new here.

I have a small concern about a deposit that I haven’t received since 03/31/2026 at 3:36 PM.

If someone could help me manage this situation, I would be very pleased.

Thank you very much

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**Author:** ![theweb3dave](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/theweb3dave/32/39163_2.png) [@theweb3dave](https://community.metamask.com/u/theweb3dave)\
**Post date:** [May 1, 2026, 5:52am UTC](https://community.metamask.com/t/jai-besoin-daide-merci/31416/2 "2026-05-01T05:52:57Z")

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> [@Poquito](#):
>
> I have a small concern about a deposit that I haven’t received since 03/31/2026 at 3:36 PM.

Hi there! Sorry to know about that.  
May I ask on which network you performed the deposit transaction?  
You can try checking the transaction status on the chain explorer to know if the transaction actually went true or not.

You can as well reach out to the MetaMask Support helpdesk at [https://support.metamask.io/](https://support.metamask.io/) for more assistance.

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**Author:** ![xf0707](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/xf0707/32/38482_2.png) [@xf0707](https://community.metamask.com/u/xf0707)\
**Post date:** [May 2, 2026, 12:19am UTC](https://community.metamask.com/t/jai-besoin-daide-merci/31416/3 "2026-05-02T00:19:21Z")

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Welcome to the MetaMask community  
As @theweb3dave mentioned, you should first check the transaction status on the blockchain explorer for your network to confirm whether the transaction was actually successful. By the way, you’ll need to check your balance on the network that supports that token.

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**Author:** ![system](https://europe1.discourse-cdn.com/metamask/original/3X/3/8/3812168020a49f264784b1dbfcf12435abbb09ad.png) [@system](https://community.metamask.com/u/system)\
**Post date:** [May 30, 2026, 11:39pm UTC](https://community.metamask.com/t/jai-besoin-daide-merci/31416/4 "2026-05-30T23:39:32Z")

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Closed on May 30, 2026, 11:39pm UTC

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