# Lost SRP for MetaMask only accessed on iphone **URL:** \ **Category:** Backup / Restore / Import\ **Created:** [January 15, 2024, 8:07pm UTC](https://community.metamask.com/t/lost-srp-for-metamask-only-accessed-on-iphone/27984 "2024-01-15T20:07:43Z")\ **Posts on this page:** 17\ **Page:** 1
**Author:** ![Daadogg](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/daadogg/32/33573_2.png) [@Daadogg](https://community.metamask.com/u/Daadogg)\ **Post date:** [January 15, 2024, 8:07pm UTC](https://community.metamask.com/t/lost-srp-for-metamask-only-accessed-on-iphone/27984/1 "2024-01-15T20:07:43Z")
**Description:** Lost SRP for MetaMask only accessed wallet on iphone **Purpose:** I have the wallet ID and my wallet password, I need a way to access this account please. Unfortunately, I lost my SRP **Extension/Mobile/Both:** Mobile, iphone **Images/Attacments:** ---
**Author:** ![tuya](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/tuya/32/15138_2.png) [@tuya](https://community.metamask.com/u/tuya)\ **Post date:** [January 16, 2024, 12:15am UTC](https://community.metamask.com/t/lost-srp-for-metamask-only-accessed-on-iphone/27984/2 "2024-01-16T00:15:38Z")
hi @Daadogg . You have the wallet password for your iPhone, can you open it? Then click Settings - Security & Privacy - Reveal secret recovery phrases. Can you get it back? ---
**Author:** ![Daadogg](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/daadogg/32/33573_2.png) [@Daadogg](https://community.metamask.com/u/Daadogg)\ **Post date:** [January 16, 2024, 8:42pm UTC](https://community.metamask.com/t/lost-srp-for-metamask-only-accessed-on-iphone/27984/3 "2024-01-16T20:42:48Z")
When I log into MetaMask, it only gives me two options. Import wallet with Secret Recovery Phrase or ‘create new a wallet’. ---
**Author:** ![Daadogg](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/daadogg/32/33573_2.png) [@Daadogg](https://community.metamask.com/u/Daadogg)\ **Post date:** [January 16, 2024, 8:43pm UTC](https://community.metamask.com/t/lost-srp-for-metamask-only-accessed-on-iphone/27984/4 "2024-01-16T20:43:13Z")
How do I access my wallet with only the password? ---
**Author:** ![Daadogg](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/daadogg/32/33573_2.png) [@Daadogg](https://community.metamask.com/u/Daadogg)\ **Post date:** [January 16, 2024, 8:51pm UTC](https://community.metamask.com/t/lost-srp-for-metamask-only-accessed-on-iphone/27984/5 "2024-01-16T20:51:50Z")
To clarify, I only have the MetaMask public wallet ID number, and the password. I was unable to get the private key for this old account. ---
**Author:** ![tuya](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/tuya/32/15138_2.png) [@tuya](https://community.metamask.com/u/tuya)\ **Post date:** [January 17, 2024, 1:54am UTC](https://community.metamask.com/t/lost-srp-for-metamask-only-accessed-on-iphone/27984/6 "2024-01-17T01:54:48Z")
hey, please contact the support team. - Visit : [https://support.metamask.io/](https://support.metamask.io/) - Click the large blue “start a conversation” bubble in the upper middle of page, looks like this: ![Start a Conversation](https://europe1.discourse-cdn.com/metamask/original/3X/b/7/b74bc3bd3f7935c5ca91d9aaa22329d15d6fd4d1.png) - This will connect you to a bot at first, answer some questions and it will open a ticket for you with an agent. Remember - NOBODY, including from support, will ask for your secret recovery phrase or for you to input it onto any website for confirmation. ---
**Author:** ![Daadogg](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/daadogg/32/33573_2.png) [@Daadogg](https://community.metamask.com/u/Daadogg)\ **Post date:** [January 17, 2024, 6:18am UTC](https://community.metamask.com/t/lost-srp-for-metamask-only-accessed-on-iphone/27984/7 "2024-01-17T06:18:05Z")
I tried this, was unable to get help ☹ ---
**Author:** ![nakedwinnie](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/nakedwinnie/32/5551_2.png) [@nakedwinnie](https://community.metamask.com/u/nakedwinnie)\ **Post date:** [January 17, 2024, 3:15pm UTC](https://community.metamask.com/t/lost-srp-for-metamask-only-accessed-on-iphone/27984/8 "2024-01-17T15:15:38Z")
Was a support ticket created for you? ---
**Author:** ![Daadogg](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/daadogg/32/33573_2.png) [@Daadogg](https://community.metamask.com/u/Daadogg)\ **Post date:** [January 17, 2024, 4:57pm UTC](https://community.metamask.com/t/lost-srp-for-metamask-only-accessed-on-iphone/27984/9 "2024-01-17T16:57:26Z")
I don’t believe so… how do I create a support ticket? ---
**Author:** ![nakedwinnie](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/nakedwinnie/32/5551_2.png) [@nakedwinnie](https://community.metamask.com/u/nakedwinnie)\ **Post date:** [January 17, 2024, 5:01pm UTC](https://community.metamask.com/t/lost-srp-for-metamask-only-accessed-on-iphone/27984/10 "2024-01-17T17:01:29Z")
It is automatically created at the live chat when your situation is escalated, and it will also inform you in the live chat. If it hasn’t been please reach out to the support team again, sorry for the inconvenience. ---
**Author:** ![Daadogg](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/daadogg/32/33573_2.png) [@Daadogg](https://community.metamask.com/u/Daadogg)\ **Post date:** [January 17, 2024, 6:28pm UTC](https://community.metamask.com/t/lost-srp-for-metamask-only-accessed-on-iphone/27984/11 "2024-01-17T18:28:09Z")
Team said they cannot help me, can anyone hack my account?! ---
**Author:** ![nakedwinnie](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/nakedwinnie/32/5551_2.png) [@nakedwinnie](https://community.metamask.com/u/nakedwinnie)\ **Post date:** [January 17, 2024, 6:41pm UTC](https://community.metamask.com/t/lost-srp-for-metamask-only-accessed-on-iphone/27984/12 "2024-01-17T18:41:36Z")
No sorry, please always make sure to securely write down your SRP and keep it in a safe place. ---
**Author:** ![MomOfTwins](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/momoftwins/32/10624_2.png) [@MomOfTwins](https://community.metamask.com/u/MomOfTwins)\ **Post date:** [January 17, 2024, 9:07pm UTC](https://community.metamask.com/t/lost-srp-for-metamask-only-accessed-on-iphone/27984/13 "2024-01-17T21:07:27Z")
Hi! If you have an old iCloud backup or backup on another device, you could try to restore your iPhone from it (the date of backup must be the date before the issue appeared). Then you may use your password to log to MetaMask and reveal your srp. ---
**Author:** ![Daadogg](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/daadogg/32/33573_2.png) [@Daadogg](https://community.metamask.com/u/Daadogg)\ **Post date:** [January 17, 2024, 10:45pm UTC](https://community.metamask.com/t/lost-srp-for-metamask-only-accessed-on-iphone/27984/14 "2024-01-17T22:45:30Z")
Oh my, let me try this… ---
**Author:** ![MomOfTwins](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/momoftwins/32/10624_2.png) [@MomOfTwins](https://community.metamask.com/u/MomOfTwins)\ **Post date:** [January 17, 2024, 11:43pm UTC](https://community.metamask.com/t/lost-srp-for-metamask-only-accessed-on-iphone/27984/15 "2024-01-17T23:43:49Z")
It worth to try. Let us know if it works. 🤞 ---
**Author:** ![Daadogg](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/daadogg/32/33573_2.png) [@Daadogg](https://community.metamask.com/u/Daadogg)\ **Post date:** [January 17, 2024, 11:56pm UTC](https://community.metamask.com/t/lost-srp-for-metamask-only-accessed-on-iphone/27984/16 "2024-01-17T23:56:19Z")
Unfortunately, I don’t think I had enough icloud space to back-up my old device. So think I’m out of options now. ---
**Author:** ![system](https://europe1.discourse-cdn.com/metamask/original/3X/3/8/3812168020a49f264784b1dbfcf12435abbb09ad.png) [@system](https://community.metamask.com/u/system)\ **Post date:** [February 14, 2024, 8:08pm UTC](https://community.metamask.com/t/lost-srp-for-metamask-only-accessed-on-iphone/27984/18 "2024-02-14T20:08:25Z")
Closed on February 14, 2024, 8:08pm UTC This topic was automatically closed after 29 days. New replies are no longer allowed.