# MetaMask App no longer connects to Frogen.io since the update **URL:** \ **Category:** Support\ **Created:** [August 12, 2026, 1:52pm UTC](https://community.metamask.com/t/metamask-app-verbindet-seit-der-aktualisierung-nicht-mehr-mit-frogen-io/31695 "2026-08-12T13:52:40Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![JosefSchnell](https://avatars.discourse-cdn.com/v4/letter/j/838e76/32.png) [@JosefSchnell](https://community.metamask.com/u/JosefSchnell)\ **Post date:** [August 12, 2026, 1:52pm UTC](https://community.metamask.com/t/metamask-app-verbindet-seit-der-aktualisierung-nicht-mehr-mit-frogen-io/31695/1 "2026-08-12T13:52:40Z")
**Article Title:** **Article Link:** **Translation Language: Deutschland** **Translation Submission:** Hello, Because MetaMask couldn’t connect to Frogen io after an update, I unfortunately made a mistake when trying it out. I deleted all data from the MetaMask app in my phone’s settings and then deleted the app itself. After that, I reinstalled the app and logged in, but the app is now not showing my balance. Then, because logging in to Frogen still wasn’t working, I created a new account with Frogen and of course Frogen io is also not showing the balance there, even though I logged in with the same name. The MetaMask balance is still being displayed in the Opera browser. How do I get my tokens back into the new wallet Thank you in advance ---
**Author:** ![discourse\_ai\_spam](https://avatars.discourse-cdn.com/v4/letter/d/c68b51/32.png) [@discourse\_ai\_spam](https://community.metamask.com/u/discourse_ai_spam)\ **Post date:** [August 12, 2026, 1:53pm UTC](https://community.metamask.com/t/metamask-app-verbindet-seit-der-aktualisierung-nicht-mehr-mit-frogen-io/31695/2 "2026-08-12T13:53:01Z")
Unlisted on August 12, 2026, 1:53pm UTC ---
**Author:** ![Oxsoltani](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/oxsoltani/32/37719_2.png) [@Oxsoltani](https://community.metamask.com/u/Oxsoltani)\ **Post date:** [August 12, 2026, 2:01pm UTC](https://community.metamask.com/t/metamask-app-verbindet-seit-der-aktualisierung-nicht-mehr-mit-frogen-io/31695/3 "2026-08-12T14:01:43Z")
Did you already have your private key or seed phrase written down beforehand? ---
**Author:** ![system](https://europe1.discourse-cdn.com/metamask/original/3X/3/8/3812168020a49f264784b1dbfcf12435abbb09ad.png) [@system](https://community.metamask.com/u/system)\ **Post date:** [August 12, 2026, 8:49pm UTC](https://community.metamask.com/t/metamask-app-verbindet-seit-der-aktualisierung-nicht-mehr-mit-frogen-io/31695/4 "2026-08-12T20:49:21Z")
Listed on August 12, 2026, 8:49pm UTC ---
**Author:** ![Khaled1](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/khaled1/32/39657_2.png) [@Khaled1](https://community.metamask.com/u/Khaled1)\ **Post date:** [August 12, 2026, 9:21pm UTC](https://community.metamask.com/t/metamask-app-verbindet-seit-der-aktualisierung-nicht-mehr-mit-frogen-io/31695/5 "2026-08-12T21:21:55Z")
- The tokens are most likely not lost. Deleting MetaMask or clearing its data does not delete assets from the blockchain. First, open MetaMask in Opera where you can still see the balance and copy the wallet address. Then compare it with the address currently shown in the mobile MetaMask app. If the addresses are different, you’re using a different account/wallet on your phone. Also, creating a new Frogen account with the same username does not restore the old wallet. The wallet address is what matters, not the username. If you want to move the tokens to a new wallet, you first need access to the original wallet and then transfer them to the new address. If the addresses are different, you can import the wallet into your phone using the same Secret Recovery Phrase (seed phrase) from Opera. > **[How to reveal your Secret Recovery Phrase safely | MetaMask Help Center](https://support.metamask.io/configure/wallet/how-to-reveal-your-secret-recovery-phrase/)** > > If you have your password, you can reveal your SRP within MetaMask to store it safely offline. - If the addresses are the same, then the problem is most likely with the network you’re connected to, or you haven’t imported the token into MetaMask. [Why is my balance incorrect or missing a token? | MetaMask Help Center](https://support.metamask.io/manage-crypto/tokens/what-to-do-when-your-balance-of-tokens-is-incorrect/) ---
**Author:** ![system](https://europe1.discourse-cdn.com/metamask/original/3X/3/8/3812168020a49f264784b1dbfcf12435abbb09ad.png) [@system](https://community.metamask.com/u/system)\ **Post date:** [September 11, 2026, 1:52pm UTC](https://community.metamask.com/t/metamask-app-verbindet-seit-der-aktualisierung-nicht-mehr-mit-frogen-io/31695/6 "2026-09-11T13:52:50Z")
Closed on September 11, 2026, 1:52pm UTC This topic was automatically closed after 20 days. New replies are no longer allowed. ---
**Author:** ![system](https://europe1.discourse-cdn.com/metamask/original/3X/3/8/3812168020a49f264784b1dbfcf12435abbb09ad.png) [@system](https://community.metamask.com/u/system)\ **Post date:** [September 11, 2026, 1:52pm UTC](https://community.metamask.com/t/metamask-app-verbindet-seit-der-aktualisierung-nicht-mehr-mit-frogen-io/31695/7 "2026-09-11T13:52:53Z")
Opened on September 11, 2026, 1:52pm UTC