# “Metamask cannot load balance” **URL:** \ **Category:** General\ **Created:** [December 17, 2024, 11:22am UTC](https://community.metamask.com/t/metamask-cannot-load-balance/29939 "2024-12-17T11:22:37Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![user1895](https://avatars.discourse-cdn.com/v4/letter/u/ed8c4c/32.png) [@user1895](https://community.metamask.com/u/user1895)\ **Post date:** [December 17, 2024, 11:22am UTC](https://community.metamask.com/t/metamask-cannot-load-balance/29939/1 "2024-12-17T11:22:37Z")
**Description:** “MetaMask cannot load balance” **Purpose:** “MetaMask cannot load balance” **Extension/Mobile/Both:** “MetaMask cannot load balance” **Images/Attachments:** “MetaMask cannot load balance” ---
**Author:** ![tuya](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/tuya/32/15138_2.png) [@tuya](https://community.metamask.com/u/tuya)\ **Post date:** [December 17, 2024, 11:38am UTC](https://community.metamask.com/t/metamask-cannot-load-balance/29939/2 "2024-12-17T11:38:39Z")
hi @user1895 . There may be a temporary problem with MetaMask’s default rpc. You can use the following tool to change your rpc: **https:// ct.app/rpcServer/eth** connect MetaMask, then switch to a new rpc. Then your balance should be displayed normally. ---
**Author:** ![PurpleRatatui](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/purpleratatui/32/35198_2.png) [@PurpleRatatui](https://community.metamask.com/u/PurpleRatatui)\ **Post date:** [December 17, 2024, 11:42am UTC](https://community.metamask.com/t/metamask-cannot-load-balance/29939/3 "2024-12-17T11:42:12Z")
hi @user1895 , this is not the right place for your comment, please use the Support category next time. Regarding your comment, try changing the RPC as suggested by our guide. Thanks ---
**Author:** ![xmen1990](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/xmen1990/32/37502_2.png) [@xmen1990](https://community.metamask.com/u/xmen1990)\ **Post date:** [December 17, 2024, 11:48am UTC](https://community.metamask.com/t/metamask-cannot-load-balance/29939/4 "2024-12-17T11:48:59Z")
Hi you !! Are you know about new mobile app MetaMask is can’t access after up 7.37.0 version ---
**Author:** ![PurpleRatatui](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/purpleratatui/32/35198_2.png) [@PurpleRatatui](https://community.metamask.com/u/PurpleRatatui)\ **Post date:** [December 17, 2024, 12:02pm UTC](https://community.metamask.com/t/metamask-cannot-load-balance/29939/5 "2024-12-17T12:02:02Z")
Yes, there has been several users reporting the issue, the team is working on a fix. Thanks for bringing to our attention, please use Support category next time so we can rightly track, thanks a lot! ---
**Author:** ![xmen1990](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/xmen1990/32/37502_2.png) [@xmen1990](https://community.metamask.com/u/xmen1990)\ **Post date:** [December 17, 2024, 12:17pm UTC](https://community.metamask.com/t/metamask-cannot-load-balance/29939/6 "2024-12-17T12:17:57Z")
Many thank for your support !!! ---
**Author:** ![Tohi1372](https://avatars.discourse-cdn.com/v4/letter/t/9dc877/32.png) [@Tohi1372](https://community.metamask.com/u/Tohi1372)\ **Post date:** [January 14, 2025, 6:03am UTC](https://community.metamask.com/t/metamask-cannot-load-balance/29939/7 "2025-01-14T06:03:18Z")
I just entered my password 5 times, it didn’t confirm, and I refreshed the page a few times, but it opened. I’ll explain why it happened this way. Maybe it’ll be useful to someone. My Go battery was in super optimization mode when I logged in. ---
**Author:** ![Tohi1372](https://avatars.discourse-cdn.com/v4/letter/t/9dc877/32.png) [@Tohi1372](https://community.metamask.com/u/Tohi1372)\ **Post date:** [January 14, 2025, 6:09am UTC](https://community.metamask.com/t/metamask-cannot-load-balance/29939/8 "2025-01-14T06:09:56Z")
When I logged in, it didn’t work because firstly, we need a Vpn, and secondly, the battery wouldn’t let it work, it kept giving an error. I came out and took the phone out of recovery mode without closing the MetaMask screen. Of course,This is the second time. The first time I reset the wallet. ---
**Author:** ![Coffee7643](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/coffee7643/32/36480_2.png) [@Coffee7643](https://community.metamask.com/u/Coffee7643)\ **Post date:** [January 14, 2025, 7:58am UTC](https://community.metamask.com/t/metamask-cannot-load-balance/29939/9 "2025-01-14T07:58:49Z")
Thanks for sharing possible troubleshooting steps, so you figured it out by yourself and everything is okay now? ---
**Author:** ![system](https://europe1.discourse-cdn.com/metamask/original/3X/3/8/3812168020a49f264784b1dbfcf12435abbb09ad.png) [@system](https://community.metamask.com/u/system)\ **Post date:** [January 16, 2025, 11:23am UTC](https://community.metamask.com/t/metamask-cannot-load-balance/29939/10 "2025-01-16T11:23:07Z")
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