# Metamask crash on opening iOS

**URL:** <https://community.metamask.com/t/metamask-crash-on-opening-ios/29697>\
**Category:** General\
**Created:** [October 30, 2024, 7:17pm UTC](https://community.metamask.com/t/metamask-crash-on-opening-ios/29697 "2024-10-30T19:17:55Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Wyll](https://avatars.discourse-cdn.com/v4/letter/w/da6949/32.png) [@Wyll](https://community.metamask.com/u/Wyll)\
**Post date:** [October 30, 2024, 7:17pm UTC](https://community.metamask.com/t/metamask-crash-on-opening-ios/29697/1 "2024-10-30T19:17:55Z")

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Hello,

MetaMask crash on opening, it started to happen out of nowhere and it doesn’t open anymore.  
It crash a minute after opening, on the loading screen(See screenshot)

I updated to the latest version of iOS and latest version of MetaMask as well after this issue started.

I restarted my phone many times, offloaded the app and downloaded again.

I also want to avoid reinstalling the app completely.

Device: iPhone 12 Pro Max  
iOS version: iOS 18.0.1  
MetaMask version: 7.33.0

Thank you very much in advance for your help.

 ![IMG_0604](https://europe1.discourse-cdn.com/metamask/original/3X/d/a/da53e3ac2ab26e5ea14a399f9e413238fecb607c.png)

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**Author:** ![nakedwinnie](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/nakedwinnie/32/5551_2.png) [@nakedwinnie](https://community.metamask.com/u/nakedwinnie)\
**Post date:** [October 30, 2024, 7:19pm UTC](https://community.metamask.com/t/metamask-crash-on-opening-ios/29697/2 "2024-10-30T19:19:40Z")

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Please reach out to MetaMask Support.

- Visit : [https://support.metamask.io/](https://support.metamask.io/)

- Click the large blue “start a conversation” bubble in the upper middle of page, looks like this:

 ![Screenshot 2024-10-28 082306](https://europe1.discourse-cdn.com/metamask/original/3X/9/2/9231d999e8b4b406047188202ffe33a385229459.png)

- This will connect you to a bot at first, answer some questions and it will open a ticket for you with an agent.

Remember - NOBODY, including from support, will ask for your secret recovery phrase or for you to input it onto any website for confirmation.

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**Author:** ![Vex](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/vex/32/36033_2.png) [@Vex](https://community.metamask.com/u/Vex)\
**Post date:** [November 5, 2024, 10:57pm UTC](https://community.metamask.com/t/metamask-crash-on-opening-ios/29697/3 "2024-11-05T22:57:09Z")

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This situation may be caused by a temporary bug, in order to check this please follow these steps.

1. Try clearing cookies and cache

2. Try restarting the browser or your phone

3. Try a different web browser or device

4. Update the version of MetaMask you currently have

Please try the steps above, before you do, remember it Is Important to have the following:

- Secret Recovery Phrase
- Password

You need to have this, just in case, you need it.  
REMEMBER NEVER to share this with anyone.

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**Author:** ![system](https://europe1.discourse-cdn.com/metamask/original/3X/3/8/3812168020a49f264784b1dbfcf12435abbb09ad.png) [@system](https://community.metamask.com/u/system)\
**Post date:** [November 29, 2024, 7:18pm UTC](https://community.metamask.com/t/metamask-crash-on-opening-ios/29697/4 "2024-11-29T19:18:38Z")

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Closed on November 29, 2024, 7:18pm UTC

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