# Metamask crashes, issue with network

**URL:** <https://community.metamask.com/t/metamask-crashes-issue-with-network/28892>\
**Category:** General\
**Created:** [May 6, 2024, 11:11am UTC](https://community.metamask.com/t/metamask-crashes-issue-with-network/28892 "2024-05-06T11:11:27Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![a5g](https://avatars.discourse-cdn.com/v4/letter/a/bc79bd/32.png) [@a5g](https://community.metamask.com/u/a5g)\
**Post date:** [May 6, 2024, 11:11am UTC](https://community.metamask.com/t/metamask-crashes-issue-with-network/28892/1 "2024-05-06T11:11:27Z")

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I have issue with MetaMask, after login there is a crash. Messages are as the following.

- Message: P is undefined
- Code: TypeError

I cannot change the network, now it is ‘?’ Maybe this is the issue.  
Also I found that despite having ‘auto-update’ set for firefox I have version from 2024 MArch.

How tyo get access to MetaMask?

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**Author:** ![2Cu4](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/2cu4/32/26826_2.png) [@2Cu4](https://community.metamask.com/u/2Cu4)\
**Post date:** [May 6, 2024, 2:42pm UTC](https://community.metamask.com/t/metamask-crashes-issue-with-network/28892/2 "2024-05-06T14:42:28Z")

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I’d recommend reaching out to the MetaMask team here: [https://support.metamask.io/](https://support.metamask.io/)  
Click on the “Start a conversation” blue box. This will connect you to a bot at first, answer some questions and it will open a ticket for you with an agent. Keep interacting with the bot until it redirects you to an agent.

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**Author:** ![a5g](https://avatars.discourse-cdn.com/v4/letter/a/bc79bd/32.png) [@a5g](https://community.metamask.com/u/a5g)\
**Post date:** [May 6, 2024, 7:33pm UTC](https://community.metamask.com/t/metamask-crashes-issue-with-network/28892/3 "2024-05-06T19:33:24Z")

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thank you , I tried but after clicking ‘start a conversation’ nothing happens. I tried on 3 browsers (one clean without any extension or ad blocker)

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**Author:** ![nakedwinnie](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/nakedwinnie/32/5551_2.png) [@nakedwinnie](https://community.metamask.com/u/nakedwinnie)\
**Post date:** [May 6, 2024, 8:30pm UTC](https://community.metamask.com/t/metamask-crashes-issue-with-network/28892/4 "2024-05-06T20:30:54Z")

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Are you able to see the button, just that nothing happens?

Or does it just show the loading animation like in the image:

![image](https://europe1.discourse-cdn.com/metamask/original/3X/1/a/1a10ec2ea4d56f18bbac647a5b3b787aa9d42e7a.png)

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**Author:** ![system](https://europe1.discourse-cdn.com/metamask/original/3X/3/8/3812168020a49f264784b1dbfcf12435abbb09ad.png) [@system](https://community.metamask.com/u/system)\
**Post date:** [June 5, 2024, 11:12am UTC](https://community.metamask.com/t/metamask-crashes-issue-with-network/28892/5 "2024-06-05T11:12:06Z")

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Closed on June 5, 2024, 11:12am UTC

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