# Metamask doesn't start in Firefox and wallet can't connect to swap sites **URL:** \ **Category:** NFTs\ **Created:** [April 5, 2024, 7:53pm UTC](https://community.metamask.com/t/metamask-doesnt-start-in-firefox-and-wallet-cant-connect-to-swap-sites/28669 "2024-04-05T19:53:48Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![Edwin1](https://avatars.discourse-cdn.com/v4/letter/e/b9e5f3/32.png) [@Edwin1](https://community.metamask.com/u/Edwin1)\ **Post date:** [April 5, 2024, 7:53pm UTC](https://community.metamask.com/t/metamask-doesnt-start-in-firefox-and-wallet-cant-connect-to-swap-sites/28669/1 "2024-04-05T19:53:48Z")
In Firefox, MetaMask doesn’t start. I can click on the icon but I only see a circle turning around. I cannot connect my wallet to swap sites as well. Any idea what I can do? ---
**Author:** ![2Cu4](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/2cu4/32/26826_2.png) [@2Cu4](https://community.metamask.com/u/2Cu4)\ **Post date:** [April 5, 2024, 8:04pm UTC](https://community.metamask.com/t/metamask-doesnt-start-in-firefox-and-wallet-cant-connect-to-swap-sites/28669/2 "2024-04-05T20:04:52Z")
Please ensure you’re using the latest version of mm wallet: [https://support.metamask.io/hc/en-us/articles/360060268452-How-to-update-the-version-of-MetaMask](https://support.metamask.io/hc/en-us/articles/360060268452-How-to-update-the-version-of-MetaMask) ---
**Author:** ![Luigi](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/luigi/32/454_2.png) [@Luigi](https://community.metamask.com/u/Luigi)\ **Post date:** [April 5, 2024, 8:06pm UTC](https://community.metamask.com/t/metamask-doesnt-start-in-firefox-and-wallet-cant-connect-to-swap-sites/28669/3 "2024-04-05T20:06:36Z")
Do you have MetaMask seed phrase? ---
**Author:** ![Edwin1](https://avatars.discourse-cdn.com/v4/letter/e/b9e5f3/32.png) [@Edwin1](https://community.metamask.com/u/Edwin1)\ **Post date:** [April 5, 2024, 8:07pm UTC](https://community.metamask.com/t/metamask-doesnt-start-in-firefox-and-wallet-cant-connect-to-swap-sites/28669/4 "2024-04-05T20:07:14Z")
Yes, I have the 12 word phrase. ---
**Author:** ![Edwin1](https://avatars.discourse-cdn.com/v4/letter/e/b9e5f3/32.png) [@Edwin1](https://community.metamask.com/u/Edwin1)\ **Post date:** [April 5, 2024, 8:07pm UTC](https://community.metamask.com/t/metamask-doesnt-start-in-firefox-and-wallet-cant-connect-to-swap-sites/28669/5 "2024-04-05T20:07:50Z")
Should be the latest version. No updates available. Thnx ---
**Author:** ![Luigi](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/luigi/32/454_2.png) [@Luigi](https://community.metamask.com/u/Luigi)\ **Post date:** [April 5, 2024, 8:16pm UTC](https://community.metamask.com/t/metamask-doesnt-start-in-firefox-and-wallet-cant-connect-to-swap-sites/28669/6 "2024-04-05T20:16:54Z")
So try to uninstall and install it 🤞 ---
**Author:** ![Edwin1](https://avatars.discourse-cdn.com/v4/letter/e/b9e5f3/32.png) [@Edwin1](https://community.metamask.com/u/Edwin1)\ **Post date:** [April 5, 2024, 8:42pm UTC](https://community.metamask.com/t/metamask-doesnt-start-in-firefox-and-wallet-cant-connect-to-swap-sites/28669/8 "2024-04-05T20:42:17Z")
I tried. I uninstalled and installed it. It gives me another wallet address and the wallet is empty. Mine wallet was not empty… ---
**Author:** ![Luigi](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/luigi/32/454_2.png) [@Luigi](https://community.metamask.com/u/Luigi)\ **Post date:** [April 5, 2024, 8:45pm UTC](https://community.metamask.com/t/metamask-doesnt-start-in-firefox-and-wallet-cant-connect-to-swap-sites/28669/9 "2024-04-05T20:45:18Z")
So that’s bad 🙄 don’t you have any other seed phrase? ---
**Author:** ![Edwin1](https://avatars.discourse-cdn.com/v4/letter/e/b9e5f3/32.png) [@Edwin1](https://community.metamask.com/u/Edwin1)\ **Post date:** [April 6, 2024, 1:20pm UTC](https://community.metamask.com/t/metamask-doesnt-start-in-firefox-and-wallet-cant-connect-to-swap-sites/28669/10 "2024-04-06T13:20:07Z")
I have the account address and the 12 word phrase. That is it. Would that be enough? ---
**Author:** ![nakedwinnie](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/nakedwinnie/32/5551_2.png) [@nakedwinnie](https://community.metamask.com/u/nakedwinnie)\ **Post date:** [April 6, 2024, 5:01pm UTC](https://community.metamask.com/t/metamask-doesnt-start-in-firefox-and-wallet-cant-connect-to-swap-sites/28669/11 "2024-04-06T17:01:35Z")
See here on our Knowledge Base: > **[My Secret Recovery Phrase/private key restored the wrong account(s)](https://support.metamask.io/hc/en-us/articles/360058120992-My-Secret-Recovery-Phrase-private-key-restored-the-wrong-account-s)** > > Note: > > An important message from the MetaMask team regarding this issue can be found here. > For basic information on your Secret Recovery Phrase in MetaMask, see our user guide here.  > > > Assuming you... ---
**Author:** ![system](https://europe1.discourse-cdn.com/metamask/original/3X/3/8/3812168020a49f264784b1dbfcf12435abbb09ad.png) [@system](https://community.metamask.com/u/system)\ **Post date:** [May 5, 2024, 7:54pm UTC](https://community.metamask.com/t/metamask-doesnt-start-in-firefox-and-wallet-cant-connect-to-swap-sites/28669/12 "2024-05-05T19:54:29Z")
Closed on May 5, 2024, 7:54pm UTC This topic was automatically closed after 30 days. New replies are no longer allowed.