# Metamask error doesn't go away and prevents me from using the extension

**URL:** <https://community.metamask.com/t/metamask-error-doesnt-go-away-and-prevents-me-from-using-the-extension/26310>\
**Category:** Support\
**Created:** [July 14, 2023, 4:20pm UTC](https://community.metamask.com/t/metamask-error-doesnt-go-away-and-prevents-me-from-using-the-extension/26310 "2023-07-14T16:20:46Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Problemchild](https://avatars.discourse-cdn.com/v4/letter/p/5e9695/32.png) [@Problemchild](https://community.metamask.com/u/Problemchild)\
**Post date:** [July 14, 2023, 4:20pm UTC](https://community.metamask.com/t/metamask-error-doesnt-go-away-and-prevents-me-from-using-the-extension/26310/1 "2023-07-14T16:20:46Z")

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Hi, I have the same issue as in this post here: [Metamask error doesnt go away and prevents me using the extension - #10 by hooks](https://community.metamask.io/t/metamask-error-doesnt-go-away-and-prevents-me-using-the-extension/25909/10)

Unfortunately the fix didn’t work for me. I was able to follow the steps to remove the network-switch pop-up but still couldn’t close down the faded screen using the X as depicted in the second-to-last screenshot in the fix instructions.

My differences to the previous post/fix are that I’m on firefox rather than chrome and I’m not currently logged into my MetaMask account (because I can’t thanks to the pop-ups).

Can anyone offer me any help as to what I should try? Maybe there’s another element I can delete to remove the second layer blocking my log-on/change network screen?

Thank you very much for your time and help.

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**Author:** ![Problemchild](https://avatars.discourse-cdn.com/v4/letter/p/5e9695/32.png) [@Problemchild](https://community.metamask.com/u/Problemchild)\
**Post date:** [July 14, 2023, 5:53pm UTC](https://community.metamask.com/t/metamask-error-doesnt-go-away-and-prevents-me-from-using-the-extension/26310/2 "2023-07-14T17:53:37Z")

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Managed to get it sorted, deleted a few more elements and it worked. Ty to hooks for that guide!

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**Author:** ![system](https://europe1.discourse-cdn.com/metamask/original/3X/3/8/3812168020a49f264784b1dbfcf12435abbb09ad.png) [@system](https://community.metamask.com/u/system)\
**Post date:** [August 13, 2023, 4:21pm UTC](https://community.metamask.com/t/metamask-error-doesnt-go-away-and-prevents-me-from-using-the-extension/26310/3 "2023-08-13T16:21:14Z")

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Closed on August 13, 2023, 4:21pm UTC

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