# Metamask error doesnt go away and prevents me using the extension

**URL:** <https://community.metamask.com/t/metamask-error-doesnt-go-away-and-prevents-me-using-the-extension/25909>\
**Category:** General\
**Created:** [June 9, 2023, 11:21am UTC](https://community.metamask.com/t/metamask-error-doesnt-go-away-and-prevents-me-using-the-extension/25909 "2023-06-09T11:21:52Z")\
**Posts on this page:** 1\
**Showing post:** 10

<div class="post-metadata">

**Author:** ![hooks](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/hooks/32/29261_2.png) [@hooks](https://community.metamask.com/u/hooks)\
**Post date:** [June 12, 2023, 11:46am UTC](https://community.metamask.com/t/metamask-error-doesnt-go-away-and-prevents-me-using-the-extension/25909/10 "2023-06-12T11:46:37Z")

</div>

Solve the problem that MetaMask UI froze when switching to deprecated networks.  
Reproduce the problem:

1. Switch the MetaMask network to Rinkeby or another deprecated network.  
Problem:
2. The UI layer freezes and cannot close prompts or use MetaMask.  
Solution steps:
3. Open the MetaMask developer tools and find the element with ID “popover-content”.
4. Delete that element.
5. At this point, the stuck UI layer disappears, and you can normally close other prompts and use MetaMask.
6. The MetaMask network successfully switches back to the Ethereum main network.

 ![Pasted Graphic 3](https://europe1.discourse-cdn.com/metamask/original/3X/6/f/6f7e3e1f663ffb84bd20e2b972a294529060c12f.png)  
 ![Pasted Graphic 4](https://europe1.discourse-cdn.com/metamask/original/3X/f/0/f02c2a3738248aaf2f57839ecbcac35c604bc79b.jpeg)  
 ![Pasted Graphic 5](https://europe1.discourse-cdn.com/metamask/original/3X/3/1/3197e7b60940c2821cf6c7837ee5219105fed3e9.png)  
 ![Pasted Graphic 6](https://europe1.discourse-cdn.com/metamask/original/3X/9/9/99868195254e645356dfcb8edbf098036c9032dc.png)

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