# MetaMask had trouble starting. This error could be intermittent, so try restarting the extension - No Seed Phrase

**URL:** <https://community.metamask.com/t/metamask-had-trouble-starting-this-error-could-be-intermittent-so-try-restarting-the-extension-no-seed-phrase/27026>\
**Category:** Support\
**Created:** [September 25, 2023, 6:24pm UTC](https://community.metamask.com/t/metamask-had-trouble-starting-this-error-could-be-intermittent-so-try-restarting-the-extension-no-seed-phrase/27026 "2023-09-25T18:24:21Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![TCM](https://avatars.discourse-cdn.com/v4/letter/t/a587f6/32.png) [@TCM](https://community.metamask.com/u/TCM)\
**Post date:** [September 25, 2023, 6:24pm UTC](https://community.metamask.com/t/metamask-had-trouble-starting-this-error-could-be-intermittent-so-try-restarting-the-extension-no-seed-phrase/27026/1 "2023-09-25T18:24:21Z")

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This is the issue that i’m having. MetaMask won’t open on Firefox I get the error message below. Its been like this for almost a year now.  
I dont have the seed phrase so i cant delete the wallet to reinstall

This i tried so far.

1. Restarting
2. Clearing cookies, cache…
3. Updating Firefox and MetaMask Wallet
4. Changing location via VPN

nothing has worked.

Error Code:  
MetaMask had trouble starting. This error could be intermittent, so try restarting the extension.

Thank you

 ![Screen Shot 2023-09-25 at 1.38.59 PM](https://europe1.discourse-cdn.com/metamask/original/3X/5/b/5bce9192eabbd94f3dfd8cb15cd158f7fa454307.png)

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**Author:** ![nakedwinnie](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/nakedwinnie/32/5551_2.png) [@nakedwinnie](https://community.metamask.com/u/nakedwinnie)\
**Post date:** [September 25, 2023, 6:50pm UTC](https://community.metamask.com/t/metamask-had-trouble-starting-this-error-could-be-intermittent-so-try-restarting-the-extension-no-seed-phrase/27026/2 "2023-09-25T18:50:22Z")

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Please reach out to MetaMask Support.

- Visit : [https://support.metamask.io/](https://support.metamask.io/)

- Click the large blue “start a conversation” bubble in the upper middle of page, looks like this:

[![](https://europe1.discourse-cdn.com/metamask/original/3X/b/7/b74bc3bd3f7935c5ca91d9aaa22329d15d6fd4d1.png) ](https://europe1.discourse-cdn.com/metamask/original/3X/b/7/b74bc3bd3f7935c5ca91d9aaa22329d15d6fd4d1.png)

- This will connect you to a bot at first, answer some questions and it will open a ticket for you with an agent.

Remember - NOBODY, including from support, will ask for your secret recovery phrase or for you to input it onto any website for confirmation.

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<div class="post-metadata">

**Author:** ![Luigi](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/luigi/32/454_2.png) [@Luigi](https://community.metamask.com/u/Luigi)\
**Post date:** [September 26, 2023, 2:39pm UTC](https://community.metamask.com/t/metamask-had-trouble-starting-this-error-could-be-intermittent-so-try-restarting-the-extension-no-seed-phrase/27026/3 "2023-09-26T14:39:27Z")

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Hi @TCM try my guide (there are 2):

> [@MetaMask Blank Screen on Firefox but no seed](https://community.metamask.io/t/metamask-blank-screen-on-firefox-but-no-seed/12971/32):
>
> How to find MetaMask fox_face Vault Data in computer’s files (guide for Windows users) if you use a Firefox browser and you can’t open your MetaMask wallet one You need to know the password for your MetaMask fox_face wallet two Ways to Find Your Firefox Profile Location in Windows: about:support three When you open a Firefox Profile folder: xxxxxxxx.default-release point_up_2 Open folder storage point_up_2 and in the storage folder …

and if you don’t know something, write to me on my telegram 🙂 which you can find in my profile.

PS: I’m in the garden, it may take a few hours before I write you back 😄 I don’t have a PC here.