# MetaMask Institutional "Request Access" button is not working

**URL:** <https://community.metamask.com/t/metamask-institutional-request-access-button-is-not-working/29062>\
**Category:** General\
**Created:** [June 6, 2024, 12:37am UTC](https://community.metamask.com/t/metamask-institutional-request-access-button-is-not-working/29062 "2024-06-06T00:37:32Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![jnj](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/jnj/32/36006_2.png) [@jnj](https://community.metamask.com/u/jnj)\
**Post date:** [June 6, 2024, 12:37am UTC](https://community.metamask.com/t/metamask-institutional-request-access-button-is-not-working/29062/1 "2024-06-06T00:37:32Z")

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It is getting stuck forever at spinner on page [MetaMask Institutional: The Web3 Wallet Solution for Organizations](https://metamask.io/institutions/)

 ![Screenshot 2024-06-06 at 08.37.11](https://europe1.discourse-cdn.com/metamask/original/3X/a/2/a263f7dff893767557441dc857b0d9b62f0249c9.jpeg)

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**Author:** ![Chinzilla](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/chinzilla/32/14264_2.png) [@Chinzilla](https://community.metamask.com/u/Chinzilla)\
**Post date:** [June 6, 2024, 6:25am UTC](https://community.metamask.com/t/metamask-institutional-request-access-button-is-not-working/29062/2 "2024-06-06T06:25:08Z")

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Hi @jnj , welcome to MetaMask community!

Please submit a ticket about your issue here:

[https://mmi-support.metamask.io/hc/en-us/requests/new](https://mmi-support.metamask.io/hc/en-us/requests/new)

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**Author:** ![jnj](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/jnj/32/36006_2.png) [@jnj](https://community.metamask.com/u/jnj)\
**Post date:** [June 6, 2024, 6:26am UTC](https://community.metamask.com/t/metamask-institutional-request-access-button-is-not-working/29062/3 "2024-06-06T06:26:31Z")

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Thanks @Chinzilla for your advice, will do.

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**Author:** ![jnj](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/jnj/32/36006_2.png) [@jnj](https://community.metamask.com/u/jnj)\
**Post date:** [June 6, 2024, 6:29am UTC](https://community.metamask.com/t/metamask-institutional-request-access-button-is-not-working/29062/4 "2024-06-06T06:29:24Z")

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I submitted a request, with a photo and video attached.

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**Author:** ![system](https://europe1.discourse-cdn.com/metamask/original/3X/3/8/3812168020a49f264784b1dbfcf12435abbb09ad.png) [@system](https://community.metamask.com/u/system)\
**Post date:** [July 6, 2024, 12:38am UTC](https://community.metamask.com/t/metamask-institutional-request-access-button-is-not-working/29062/5 "2024-07-06T00:38:05Z")

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Closed on July 6, 2024, 12:38am UTC

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