# Metamask showing default names **URL:** \ **Category:** General\ **Created:** [February 23, 2024, 10:33am UTC](https://community.metamask.com/t/metamask-showing-default-names/28251 "2024-02-23T10:33:49Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![OthmaneAo](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/othmaneao/32/33154_2.png) [@OthmaneAo](https://community.metamask.com/u/OthmaneAo)\ **Post date:** [February 23, 2024, 10:33am UTC](https://community.metamask.com/t/metamask-showing-default-names/28251/1 "2024-02-23T10:33:49Z")
MetaMask showing default names instead of names i’ve set ![image](https://europe1.discourse-cdn.com/metamask/original/3X/8/7/8763d7c10e2ef69d2127855d5e4141e34212eab5.png) But when you connect to an app they show normally When you click account details name appears too I use MetaMask chrome ext on chrome (windows pc) It it my browser or a bug? ---
**Author:** ![2Cu4](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/2cu4/32/26826_2.png) [@2Cu4](https://community.metamask.com/u/2Cu4)\ **Post date:** [February 23, 2024, 1:29pm UTC](https://community.metamask.com/t/metamask-showing-default-names/28251/2 "2024-02-23T13:29:24Z")
Hi friend! Feel free to get in touch with the MetaMask support team: - Visit : [https://support.metamask.io/](https://support.metamask.io/) - Click the large blue “start a conversation” bubble in the upper middle of page, looks like this: [![](https://europe1.discourse-cdn.com/metamask/original/3X/b/7/b74bc3bd3f7935c5ca91d9aaa22329d15d6fd4d1.png) ](https://europe1.discourse-cdn.com/metamask/original/3X/b/7/b74bc3bd3f7935c5ca91d9aaa22329d15d6fd4d1.png) - This will connect you to a bot at first, answer some questions and it will open a ticket for you with an agent. Remember - NOBODY, including from support, will ask for your secret recovery phrase or for you to input it onto any website for confirmation. ---
**Author:** ![OthmaneAo](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/othmaneao/32/33154_2.png) [@OthmaneAo](https://community.metamask.com/u/OthmaneAo)\ **Post date:** [February 23, 2024, 3:44pm UTC](https://community.metamask.com/t/metamask-showing-default-names/28251/3 "2024-02-23T15:44:22Z")
I solved it by clicking on account details and modifying the name and validating Names was still here so it worked. ![image](https://europe1.discourse-cdn.com/metamask/original/3X/d/c/dcca1d0cf45346774e03d4d1bd0cd1d6e379e7ac.png) ---
**Author:** ![play3](https://avatars.discourse-cdn.com/v4/letter/p/3e96dc/32.png) [@play3](https://community.metamask.com/u/play3)\ **Post date:** [March 10, 2024, 4:17pm UTC](https://community.metamask.com/t/metamask-showing-default-names/28251/4 "2024-03-10T16:17:03Z")
The same problem mentioned here is happening with my wallet. Wallet names are showing as default account names, but when I type in the wallet name it previously had in “Search Accounts” it will find the account but still not show the name. The solution above does not work for me and as well I’ve tried several different browsers and turning off ad block but the “Start a Conversation” bubble does not work. Please help! ---
**Author:** ![2Cu4](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/2cu4/32/26826_2.png) [@2Cu4](https://community.metamask.com/u/2Cu4)\ **Post date:** [March 10, 2024, 4:31pm UTC](https://community.metamask.com/t/metamask-showing-default-names/28251/5 "2024-03-10T16:31:28Z")
> **[I can't access the 'Start a Conversation' button on the Support page](https://support.metamask.io/hc/en-us/articles/5973459712283-I-can-t-access-the-Start-a-Conversation-button-on-the-Support-page)** > > The 'Start a Conversation' button on our Support page allows you to access a live chat, and get through to an agent if our bot doesn't resolve your issue first. It looks like this on desktop browse... ---
**Author:** ![play3](https://avatars.discourse-cdn.com/v4/letter/p/3e96dc/32.png) [@play3](https://community.metamask.com/u/play3)\ **Post date:** [March 10, 2024, 5:52pm UTC](https://community.metamask.com/t/metamask-showing-default-names/28251/6 "2024-03-10T17:52:45Z")
I was able to speak to an agent but the issue wasn’t resolved unfortunately ---
**Author:** ![nakedwinnie](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/nakedwinnie/32/5551_2.png) [@nakedwinnie](https://community.metamask.com/u/nakedwinnie)\ **Post date:** [March 12, 2024, 2:54pm UTC](https://community.metamask.com/t/metamask-showing-default-names/28251/7 "2024-03-12T14:54:30Z")
Was a support ticket created for you? ---
**Author:** ![play3](https://avatars.discourse-cdn.com/v4/letter/p/3e96dc/32.png) [@play3](https://community.metamask.com/u/play3)\ **Post date:** [March 14, 2024, 4:49pm UTC](https://community.metamask.com/t/metamask-showing-default-names/28251/8 "2024-03-14T16:49:18Z")
Yes, I’m currently speaking to someone via support trying to figure out the issue ---
**Author:** ![play3](https://avatars.discourse-cdn.com/v4/letter/p/3e96dc/32.png) [@play3](https://community.metamask.com/u/play3)\ **Post date:** [March 19, 2024, 2:25am UTC](https://community.metamask.com/t/metamask-showing-default-names/28251/9 "2024-03-19T02:25:27Z")
I was able to find the old names by downloading statelogs. > **[How to download state logs](https://support.metamask.io/hc/en-us/articles/360015290092-How-to-download-state-logs?auth_token=eyJhbGciOiJIUzI1NiJ9.eyJhY2NvdW50X2lkIjoyMzEzMDkzLCJ1c2VyX2lkIjo0MTY5ODExMzQ4MTEsInRpY2tldF9pZCI6MTkxMTM0LCJjaGFubmVsX2lkIjo2MywidHlwZSI6IlNFQVJDSCIsImV4cCI6MTYyNDgwMDA2Mn0._wL3NSP3J7UjgjA7QIPuHMyk_ZGUx0C9PUmzHYvLYfg&source=search)** > > Getting MetaMask Logs > To help us deliver better support, we might ask you to provide your MetaMask state logs to further analyze the issues you face. These logs tell us: > > Your account addresses > You... ---
**Author:** ![system](https://europe1.discourse-cdn.com/metamask/original/3X/3/8/3812168020a49f264784b1dbfcf12435abbb09ad.png) [@system](https://community.metamask.com/u/system)\ **Post date:** [March 24, 2024, 10:34am UTC](https://community.metamask.com/t/metamask-showing-default-names/28251/10 "2024-03-24T10:34:00Z")
Closed on March 24, 2024, 10:34am UTC This topic was automatically closed after 30 days. New replies are no longer allowed.