# Metamask Stuck at Loading Pop Up

**URL:** <https://community.metamask.com/t/metamask-stuck-at-loading-pop-up/28594>\
**Category:** NFTs\
**Created:** [March 30, 2024, 1:11am UTC](https://community.metamask.com/t/metamask-stuck-at-loading-pop-up/28594 "2024-03-30T01:11:26Z")\
**Posts on this page:** 4\
**Page:** 1

<div class="post-metadata">

**Author:** ![Jeremia](https://avatars.discourse-cdn.com/v4/letter/j/edb3f5/32.png) [@Jeremia](https://community.metamask.com/u/Jeremia)\
**Post date:** [March 30, 2024, 1:11am UTC](https://community.metamask.com/t/metamask-stuck-at-loading-pop-up/28594/1 "2024-03-30T01:11:26Z")

</div>

This happens after the updates on March 23, my MetaMask on firefox cannot be opened at all. I tried to debug and this is the code i got:

Uncaught (in promise) Error: An unexpected error occurred undefined

Uncaught (in promise) Error: An unexpected error occurred undefined

SES\_UNHANDLED\_REJECTION: (Error#1) [sentry-install.js:1:693]  
Error#1: An unexpected error occurred [sentry-install.js:1:693

[sentry-install.js:1:693]

SES\_UNHANDLED\_REJECTION: (Error#2) [sentry-install.js:1:693]  
Error#2: An unexpected error occurred [sentry-install.js:1:693]

[sentry-install.js:1:693]

---

<div class="post-metadata">

**Author:** ![2Cu4](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/2cu4/32/26826_2.png) [@2Cu4](https://community.metamask.com/u/2Cu4)\
**Post date:** [March 30, 2024, 4:45am UTC](https://community.metamask.com/t/metamask-stuck-at-loading-pop-up/28594/2 "2024-03-30T04:45:41Z")

</div>

Please reach out to MetaMask Support.

- Visit : [https://support.metamask.io/](https://support.metamask.io/)

- Click the large blue “start a conversation” bubble in the upper middle of page, looks like this:

[![](https://europe1.discourse-cdn.com/metamask/original/3X/b/7/b74bc3bd3f7935c5ca91d9aaa22329d15d6fd4d1.png) ](https://europe1.discourse-cdn.com/metamask/original/3X/b/7/b74bc3bd3f7935c5ca91d9aaa22329d15d6fd4d1.png)

- This will connect you to a bot at first, answer some questions and it will open a ticket for you with an agent.

Remember - NOBODY, including from support, will ask for your secret recovery phrase or for you to input it onto any website for confirmation.

---

<div class="post-metadata">

**Author:** ![Luigi](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/luigi/32/454_2.png) [@Luigi](https://community.metamask.com/u/Luigi)\
**Post date:** [March 30, 2024, 12:20pm UTC](https://community.metamask.com/t/metamask-stuck-at-loading-pop-up/28594/3 "2024-03-30T12:20:22Z")

</div>

@Jeremia or contact Luigi 😃

---

<div class="post-metadata">

**Author:** ![system](https://europe1.discourse-cdn.com/metamask/original/3X/3/8/3812168020a49f264784b1dbfcf12435abbb09ad.png) [@system](https://community.metamask.com/u/system)\
**Post date:** [April 29, 2024, 1:11am UTC](https://community.metamask.com/t/metamask-stuck-at-loading-pop-up/28594/4 "2024-04-29T01:11:57Z")

</div>

Closed on April 29, 2024, 1:11am UTC

This topic was automatically closed after 30 days. New replies are no longer allowed.