# MetaMask Support Delays and Unresolved Ticket — Any Effective Escalation Methods? **URL:** \ **Category:** General\ **Created:** [May 4, 2026, 11:42am UTC](https://community.metamask.com/t/metamask-support-delays-and-unresolved-ticket-any-effective-escalation-methods/31435 "2026-05-04T11:42:55Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![tomarvinay1995](https://avatars.discourse-cdn.com/v4/letter/t/8e8cbc/32.png) [@tomarvinay1995](https://community.metamask.com/u/tomarvinay1995)\ **Post date:** [May 4, 2026, 11:42am UTC](https://community.metamask.com/t/metamask-support-delays-and-unresolved-ticket-any-effective-escalation-methods/31435/1 "2026-05-04T11:42:55Z")
I’m seeking guidance on handling ongoing delays with MetaMask customer support no [edited]. I recently submitted a ticket regarding a transaction issue and potential account security concern, but I have not received a meaningful response beyond automated replies. Ticket submitted over 10 days ago; only acknowledgment received Followed up multiple times, including via the support [edited] and again at [edited] Tried contacting through [edited] during different time windows, but no resolution Reached out again using [edited] and [edited] with the same result Reviewed help docs and community threads; no applicable solution found Cleared cache, reinstalled extension, and verified network settings Has anyone experienced similar delays or found a reliable way to escalate MetaMask support issues or get a timely response? ---
**Author:** ![discourse\_ai\_spam](https://avatars.discourse-cdn.com/v4/letter/d/c68b51/32.png) [@discourse\_ai\_spam](https://community.metamask.com/u/discourse_ai_spam)\ **Post date:** [May 4, 2026, 11:43am UTC](https://community.metamask.com/t/metamask-support-delays-and-unresolved-ticket-any-effective-escalation-methods/31435/2 "2026-05-04T11:43:02Z")
Unlisted on May 4, 2026, 11:43am UTC ---
**Author:** ![system](https://europe1.discourse-cdn.com/metamask/original/3X/3/8/3812168020a49f264784b1dbfcf12435abbb09ad.png) [@system](https://community.metamask.com/u/system)\ **Post date:** [May 4, 2026, 12:28pm UTC](https://community.metamask.com/t/metamask-support-delays-and-unresolved-ticket-any-effective-escalation-methods/31435/3 "2026-05-04T12:28:16Z")
Listed on May 4, 2026, 12:28pm UTC ---
**Author:** ![Chinzilla](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/chinzilla/32/14264_2.png) [@Chinzilla](https://community.metamask.com/u/Chinzilla)\ **Post date:** [May 4, 2026, 12:31pm UTC](https://community.metamask.com/t/metamask-support-delays-and-unresolved-ticket-any-effective-escalation-methods/31435/4 "2026-05-04T12:31:27Z")
Hi, there is no such thing as MetaMask support through a phone number. There never was. Someone is trying to scam you or you are misinformed, or misguided. All support goes through [https://support.metamask.io](https://support.metamask.io) . Make sure you Contact Support through this website. I edited out the scam parts to prevent others from going through that. > **[MetaMask's official support channels | MetaMask Help Center](https://support.metamask.io/stay-safe/safety-in-web3/what-are-metamasks-official-support-channels/)** > > Learn the official ways to contact MetaMask support. ---
**Author:** ![system](https://europe1.discourse-cdn.com/metamask/original/3X/3/8/3812168020a49f264784b1dbfcf12435abbb09ad.png) [@system](https://community.metamask.com/u/system)\ **Post date:** [June 3, 2026, 11:43am UTC](https://community.metamask.com/t/metamask-support-delays-and-unresolved-ticket-any-effective-escalation-methods/31435/5 "2026-06-03T11:43:39Z")
Closed on June 3, 2026, 11:43am UTC This topic was automatically closed after 29 days. New replies are no longer allowed.