# Missing transaction in my Zion Wallet **URL:** \ **Category:** Snaps\ **Created:** [August 28, 2024, 8:04am UTC](https://community.metamask.com/t/missing-transaction-in-my-zion-wallet/29374 "2024-08-28T08:04:44Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![bauxi123](https://avatars.discourse-cdn.com/v4/letter/b/a4c791/32.png) [@bauxi123](https://community.metamask.com/u/bauxi123)\ **Post date:** [August 28, 2024, 8:04am UTC](https://community.metamask.com/t/missing-transaction-in-my-zion-wallet/29374/1 "2024-08-28T08:04:44Z")
Yesterday I sent a transaction to my Zion Wallet. Although the block has already been confirmed, the transaction has not yet arrived in my wallet. Could you please check what the reason is and give me feedback? Thank you in advance for your support. Best regards 9b277051eb3a6f6556e50fad995c1e3ebe12f0a6faffe7b51c126c242ab2f42e bc1qhwj24w6rj6v353zmxymzc90xtjv3y6qm7yg6lm The support email is not available [snap@accountlabs.com](mailto:snap@accountlabs.com) ![dae4ebff-a268-4429-9069-6962b4475636](https://europe1.discourse-cdn.com/metamask/original/3X/1/3/1363a782499a5c5ef1da4b8e81a31bae919bb9c7.jpeg) ---
**Author:** ![Urban.Moods](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/urban.moods/32/36481_2.png) [@Urban.Moods](https://community.metamask.com/u/Urban.Moods)\ **Post date:** [August 28, 2024, 8:28am UTC](https://community.metamask.com/t/missing-transaction-in-my-zion-wallet/29374/2 "2024-08-28T08:28:47Z")
Hi @bauxi123 and welcome to MetaMask community, I recommend reaching out to the MetaMask support team for this issue. You can do so by visiting [https://support.metamask.io/](https://support.metamask.io/) and clicking on the large blue “Start a Conversation” bubble located in the middle right of the page. From there, you can request the team to open a support ticket with our Technical team so they can check the snap you used and what happened exactly. Also, please mention to our team that the support email of the snap is not available. ---
**Author:** ![bauxi123](https://avatars.discourse-cdn.com/v4/letter/b/a4c791/32.png) [@bauxi123](https://community.metamask.com/u/bauxi123)\ **Post date:** [August 28, 2024, 12:22pm UTC](https://community.metamask.com/t/missing-transaction-in-my-zion-wallet/29374/3 "2024-08-28T12:22:45Z")
I was advised in the chat to open a ticket, unfortunately this is almost impossible with the bit, does anyone have a tip ---
**Author:** ![Urban.Moods](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/urban.moods/32/36481_2.png) [@Urban.Moods](https://community.metamask.com/u/Urban.Moods)\ **Post date:** [August 28, 2024, 12:39pm UTC](https://community.metamask.com/t/missing-transaction-in-my-zion-wallet/29374/4 "2024-08-28T12:39:56Z")
I understand. Can you share more details please about what exactly ‘bit’ means, not sure I understand. ---
**Author:** ![bauxi123](https://avatars.discourse-cdn.com/v4/letter/b/a4c791/32.png) [@bauxi123](https://community.metamask.com/u/bauxi123)\ **Post date:** [August 28, 2024, 1:52pm UTC](https://community.metamask.com/t/missing-transaction-in-my-zion-wallet/29374/5 "2024-08-28T13:52:24Z")
Sorry, I meant to write “bot” ---
**Author:** ![Urban.Moods](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/urban.moods/32/36481_2.png) [@Urban.Moods](https://community.metamask.com/u/Urban.Moods)\ **Post date:** [August 28, 2024, 2:06pm UTC](https://community.metamask.com/t/missing-transaction-in-my-zion-wallet/29374/6 "2024-08-28T14:06:23Z")
No worries, but when you mentioned earlier you were advised in the chat to open a ticket, to whom you are referring to exactly? MM or the snap? Also, did you manage to get in touch with the MetaMask support team? ---
**Author:** ![bauxi123](https://avatars.discourse-cdn.com/v4/letter/b/a4c791/32.png) [@bauxi123](https://community.metamask.com/u/bauxi123)\ **Post date:** [August 29, 2024, 5:46am UTC](https://community.metamask.com/t/missing-transaction-in-my-zion-wallet/29374/7 "2024-08-29T05:46:06Z")
yes, I was in the MM chat ![Screenshot 2024-08-29 074517](https://europe1.discourse-cdn.com/metamask/original/3X/2/f/2f055327d201bc766bfe05cdfbcd9bb785a2a3c1.jpeg) ---
**Author:** ![bauxi123](https://avatars.discourse-cdn.com/v4/letter/b/a4c791/32.png) [@bauxi123](https://community.metamask.com/u/bauxi123)\ **Post date:** [August 29, 2024, 5:49am UTC](https://community.metamask.com/t/missing-transaction-in-my-zion-wallet/29374/8 "2024-08-29T05:49:34Z")
Nobody on Discord was able to help me either khttps://discord.com/channels/1039182766996201513/1039182767826677828 ---
**Author:** ![paradiso](https://avatars.discourse-cdn.com/v4/letter/p/57b2e6/32.png) [@paradiso](https://community.metamask.com/u/paradiso)\ **Post date:** [August 29, 2024, 6:05am UTC](https://community.metamask.com/t/missing-transaction-in-my-zion-wallet/29374/9 "2024-08-29T06:05:55Z")
haa i got the same…Having trouble with a pending transaction hello i have 5 hours of bitcoins from my cryptonow wallet to an extension tool .from meta mask … … SNAPS ZION and so far not a single bitcoin has reached him, can you help me… ---
**Author:** ![Urban.Moods](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/urban.moods/32/36481_2.png) [@Urban.Moods](https://community.metamask.com/u/Urban.Moods)\ **Post date:** [August 29, 2024, 6:31am UTC](https://community.metamask.com/t/missing-transaction-in-my-zion-wallet/29374/10 "2024-08-29T06:31:57Z")
As I can see in the screenshot, you reached Village Dao Experts and they also advised you to contact the MetaMask support team here [https://support.metamask.io/](https://support.metamask.io/) Please click this blue button in order to be able to chat with the support team. ![image](https://europe1.discourse-cdn.com/metamask/original/3X/1/7/173bc67dabde05edb61fc8b2b25dc7976ac10f76.jpeg) Try to follow the steps above and let them know that you tried to contact the snap and the email is not working. ---
**Author:** ![bauxi123](https://avatars.discourse-cdn.com/v4/letter/b/a4c791/32.png) [@bauxi123](https://community.metamask.com/u/bauxi123)\ **Post date:** [August 29, 2024, 7:14am UTC](https://community.metamask.com/t/missing-transaction-in-my-zion-wallet/29374/11 "2024-08-29T07:14:09Z")
What is the transaction hash? ---
**Author:** ![bauxi123](https://avatars.discourse-cdn.com/v4/letter/b/a4c791/32.png) [@bauxi123](https://community.metamask.com/u/bauxi123)\ **Post date:** [August 29, 2024, 7:17am UTC](https://community.metamask.com/t/missing-transaction-in-my-zion-wallet/29374/12 "2024-08-29T07:17:16Z")
> [@Urban.Moods](#): > > Try to follow the steps above and let them know that you tried to contact the snap and the email is not working. I’ve tried it several times, but I can’t get a ticket this way, you can’t send a direct message. The contact is a bot and does not reach the desired destination ![Screenshot 2024-08-29 090435](https://europe1.discourse-cdn.com/metamask/original/3X/b/b/bba8bf6675c7d192e90f1c414335eeee8c3a81ab.jpeg) ---
**Author:** ![Coffee7643](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/coffee7643/32/36480_2.png) [@Coffee7643](https://community.metamask.com/u/Coffee7643)\ **Post date:** [August 29, 2024, 7:20am UTC](https://community.metamask.com/t/missing-transaction-in-my-zion-wallet/29374/13 "2024-08-29T07:20:28Z")
Try this flow: MetaMask Support \> Using MetaMask wallet \> Talk to an agent ![image](https://europe1.discourse-cdn.com/metamask/original/3X/7/c/7c1976704cf2e71c7a0e7aa3cb1e6bbe248ce1b2.png) ---
**Author:** ![bauxi123](https://avatars.discourse-cdn.com/v4/letter/b/a4c791/32.png) [@bauxi123](https://community.metamask.com/u/bauxi123)\ **Post date:** [August 29, 2024, 7:38am UTC](https://community.metamask.com/t/missing-transaction-in-my-zion-wallet/29374/14 "2024-08-29T07:38:20Z")
THX that worked, I now have a ticket ---
**Author:** ![Coffee7643](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/coffee7643/32/36480_2.png) [@Coffee7643](https://community.metamask.com/u/Coffee7643)\ **Post date:** [August 29, 2024, 7:50am UTC](https://community.metamask.com/t/missing-transaction-in-my-zion-wallet/29374/15 "2024-08-29T07:50:27Z")
My pleasure, @paradiso you can try the same flow I suggested above to get in touch with MetaMask support and ask them to create a ticket about your Zion snap issue as well. ---
**Author:** ![paradiso](https://avatars.discourse-cdn.com/v4/letter/p/57b2e6/32.png) [@paradiso](https://community.metamask.com/u/paradiso)\ **Post date:** [August 29, 2024, 8:52am UTC](https://community.metamask.com/t/missing-transaction-in-my-zion-wallet/29374/16 "2024-08-29T08:52:35Z")
79527302e9c50d7ee9d310a6d60f112de9a4a4915811e67389755105bb21cf50 ---
**Author:** ![bauxi123](https://avatars.discourse-cdn.com/v4/letter/b/a4c791/32.png) [@bauxi123](https://community.metamask.com/u/bauxi123)\ **Post date:** [August 29, 2024, 9:19am UTC](https://community.metamask.com/t/missing-transaction-in-my-zion-wallet/29374/18 "2024-08-29T09:19:35Z")
Is it the same problem as mine, did you also use the Zion Wallet? The transaction has been completed and has arrived at the address bc1q3e029fnldd6s3a0kfa5q40enjwq2ydln3jhyp7 ---
**Author:** ![paradiso](https://avatars.discourse-cdn.com/v4/letter/p/57b2e6/32.png) [@paradiso](https://community.metamask.com/u/paradiso)\ **Post date:** [August 29, 2024, 12:41pm UTC](https://community.metamask.com/t/missing-transaction-in-my-zion-wallet/29374/19 "2024-08-29T12:41:05Z")
yeah the transaction is the right destination and zion got but he dont show it ---
**Author:** ![Coffee7643](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/coffee7643/32/36480_2.png) [@Coffee7643](https://community.metamask.com/u/Coffee7643)\ **Post date:** [August 29, 2024, 12:59pm UTC](https://community.metamask.com/t/missing-transaction-in-my-zion-wallet/29374/20 "2024-08-29T12:59:39Z")
@paradiso Please try to do as I suggested @bauxi123 above and reach out to the MetaMask team using that bot flow and let them know about this issue and kindly ask them to create a ticket for you regarding this as well. ---
**Author:** ![bauxi123](https://avatars.discourse-cdn.com/v4/letter/b/a4c791/32.png) [@bauxi123](https://community.metamask.com/u/bauxi123)\ **Post date:** [August 29, 2024, 1:05pm UTC](https://community.metamask.com/t/missing-transaction-in-my-zion-wallet/29374/21 "2024-08-29T13:05:12Z")
I’ll let you know, a ticket is already open. Which is good, the coins are at the address, so I don’t suspect a SCAM for now [Next page](https://community.metamask.com/t/missing-transaction-in-my-zion-wallet/29374.md?page=2)