# Mm mobile 7.17 freezes

**URL:** <https://community.metamask.com/t/mm-mobile-7-17-freezes/28364>\
**Category:** General\
**Created:** [March 8, 2024, 10:27pm UTC](https://community.metamask.com/t/mm-mobile-7-17-freezes/28364 "2024-03-08T22:27:53Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Urluc](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/urluc/32/29196_2.png) [@Urluc](https://community.metamask.com/u/Urluc)\
**Post date:** [March 8, 2024, 10:27pm UTC](https://community.metamask.com/t/mm-mobile-7-17-freezes/28364/1 "2024-03-08T22:27:53Z")

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Unfortunately MM Mobile 7.17 gets stuck on my iPhone 13 Pro, iOS 17.4. The loading page freezes. Any suggestion?

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**Author:** ![nakedwinnie](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/nakedwinnie/32/5551_2.png) [@nakedwinnie](https://community.metamask.com/u/nakedwinnie)\
**Post date:** [March 8, 2024, 10:40pm UTC](https://community.metamask.com/t/mm-mobile-7-17-freezes/28364/2 "2024-03-08T22:40:00Z")

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Please reach out to MetaMask Support.

- Visit : [https://support.metamask.io/](https://support.metamask.io/)

- Click the large blue “start a conversation” bubble in the upper middle of page, looks like this:

[![](https://europe1.discourse-cdn.com/metamask/original/3X/b/7/b74bc3bd3f7935c5ca91d9aaa22329d15d6fd4d1.png) ](https://europe1.discourse-cdn.com/metamask/original/3X/b/7/b74bc3bd3f7935c5ca91d9aaa22329d15d6fd4d1.png)

- This will connect you to a bot at first, answer some questions and it will open a ticket for you with an agent.

Remember - NOBODY, including from support, will ask for your secret recovery phrase or for you to input it onto any website for confirmation.

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**Author:** ![system](https://europe1.discourse-cdn.com/metamask/original/3X/3/8/3812168020a49f264784b1dbfcf12435abbb09ad.png) [@system](https://community.metamask.com/u/system)\
**Post date:** [April 7, 2024, 10:28pm UTC](https://community.metamask.com/t/mm-mobile-7-17-freezes/28364/3 "2024-04-07T22:28:44Z")

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Closed on April 7, 2024, 10:28pm UTC

This topic was automatically closed after 29 days. New replies are no longer allowed.