# MM Portfolio account os not acrive!

**URL:** <https://community.metamask.com/t/mm-portfolio-account-os-not-acrive/28256>\
**Category:** NFTs\
**Created:** [February 23, 2024, 11:59am UTC](https://community.metamask.com/t/mm-portfolio-account-os-not-acrive/28256 "2024-02-23T11:59:38Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Virgo](https://avatars.discourse-cdn.com/v4/letter/v/f05b48/32.png) [@Virgo](https://community.metamask.com/u/Virgo)\
**Post date:** [February 23, 2024, 11:59am UTC](https://community.metamask.com/t/mm-portfolio-account-os-not-acrive/28256/1 "2024-02-23T11:59:38Z")

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Need help (First time in MetaMask)

I bought “ETH”- Pressed “Bye”- then it opens the MetaMask Portfolio… Then I used Revolute Bank link.  
Transaction was successful and ETH resived to MetaMask Portfolio account.

But I can’t use them from there. It seams that account is not active!

I tried to connect this account to MetaMask- it not works

I tried to “sell” or “send”… The MM Portfolio Sell won’t let do anything  
Sent link … the “account selection link”… gives the messege “Warning: Change account in wallet.”

I’ve been looking for information and a solution for two days now, but nothing works as a solution

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**Author:** ![Virgo](https://avatars.discourse-cdn.com/v4/letter/v/f05b48/32.png) [@Virgo](https://community.metamask.com/u/Virgo)\
**Post date:** [February 23, 2024, 12:11pm UTC](https://community.metamask.com/t/mm-portfolio-account-os-not-acrive/28256/2 "2024-02-23T12:11:58Z")

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and now my account is enty… Something is really wrong here.

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**Author:** ![2Cu4](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/2cu4/32/26826_2.png) [@2Cu4](https://community.metamask.com/u/2Cu4)\
**Post date:** [February 23, 2024, 1:28pm UTC](https://community.metamask.com/t/mm-portfolio-account-os-not-acrive/28256/3 "2024-02-23T13:28:11Z")

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Please reach out to MetaMask Support.

- Visit : [https://support.metamask.io/](https://support.metamask.io/)

- Click the large blue “start a conversation” bubble in the upper middle of page, looks like this:

[![](https://europe1.discourse-cdn.com/metamask/original/3X/b/7/b74bc3bd3f7935c5ca91d9aaa22329d15d6fd4d1.png) ](https://europe1.discourse-cdn.com/metamask/original/3X/b/7/b74bc3bd3f7935c5ca91d9aaa22329d15d6fd4d1.png)

- This will connect you to a bot at first, answer some questions and it will open a ticket for you with an agent.

Remember - NOBODY, including from support, will ask for your secret recovery phrase or for you to input it onto any website for confirmation.

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**Author:** ![system](https://europe1.discourse-cdn.com/metamask/original/3X/3/8/3812168020a49f264784b1dbfcf12435abbb09ad.png) [@system](https://community.metamask.com/u/system)\
**Post date:** [March 24, 2024, 12:00pm UTC](https://community.metamask.com/t/mm-portfolio-account-os-not-acrive/28256/4 "2024-03-24T12:00:03Z")

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Closed on March 24, 2024, 12:00pm UTC

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