# My accounts just don't load **URL:** \ **Category:** Backup / Restore / Import\ **Created:** [December 28, 2023, 2:49am UTC](https://community.metamask.com/t/my-accounts-just-dont-load/27837 "2023-12-28T02:49:09Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![yaerna1](https://avatars.discourse-cdn.com/v4/letter/y/838e76/32.png) [@yaerna1](https://community.metamask.com/u/yaerna1)\ **Post date:** [December 28, 2023, 2:49am UTC](https://community.metamask.com/t/my-accounts-just-dont-load/27837/1 "2023-12-28T02:49:09Z")
Hi there. I was using MM a few hours ago and everything was working fine. An hour ago I tried using the app, and entered my password but my accounts don’t show up at all. It just keeps loading and nothing happens. When I go to the settings and select general, I get the following error: “Your information can’t be shown. View: Root. TypeError: Cannot read property to LowerCase of undefined.” What’s weird is that it doesn’t even let me create a new wallet. I’m using an Android phone and have the latest version installed. Tried restarting my phone and checked my internet connection. **I can’t uninstall the app - I don’t have the secret phrase of my account. I can’t get it using the app either since it doesn’t recognize my account/s.** I have fingerprint unlock but I know the password of my account as well. I already created a support ticket but I was just wondering how common this error is, if I’d have difficulty accessing my account/how long it’d take. Not sure how fast the technical team will get back to me. Would appreciate any sort of feedback. Thanks. ---
**Author:** ![xf0707](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/xf0707/32/38482_2.png) [@xf0707](https://community.metamask.com/u/xf0707)\ **Post date:** [December 28, 2023, 3:21am UTC](https://community.metamask.com/t/my-accounts-just-dont-load/27837/2 "2023-12-28T03:21:47Z")
Wait patiently for feedback from the support staff, who will give a more accurate and comprehensive response. ---
**Author:** ![yaerna1](https://avatars.discourse-cdn.com/v4/letter/y/838e76/32.png) [@yaerna1](https://community.metamask.com/u/yaerna1)\ **Post date:** [December 28, 2023, 3:24am UTC](https://community.metamask.com/t/my-accounts-just-dont-load/27837/3 "2023-12-28T03:24:58Z")
Will do. How long does it usually take for them to get back? A few hours? Days? A week? ---
**Author:** ![2Cu4](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/2cu4/32/26826_2.png) [@2Cu4](https://community.metamask.com/u/2Cu4)\ **Post date:** [December 28, 2023, 3:26am UTC](https://community.metamask.com/t/my-accounts-just-dont-load/27837/4 "2023-12-28T03:26:09Z")
I think you can expect a longer waiting period than normal due to holidays. I don’t know how long though. If I had to take a random guess then 1st January. ---
**Author:** ![yaerna1](https://avatars.discourse-cdn.com/v4/letter/y/838e76/32.png) [@yaerna1](https://community.metamask.com/u/yaerna1)\ **Post date:** [December 28, 2023, 3:31am UTC](https://community.metamask.com/t/my-accounts-just-dont-load/27837/5 "2023-12-28T03:31:15Z")
What makes me worried is that something isn’t working properly so they’d probably need to figure that out and fix it when they release a new version of the app which can take at least a few weeks ☹ I also don’t get how everything was working fine a few hours ago and all of a sudden all my accs were gone. (meaning not showing up) ---
**Author:** ![2Cu4](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/2cu4/32/26826_2.png) [@2Cu4](https://community.metamask.com/u/2Cu4)\ **Post date:** [December 28, 2023, 3:37am UTC](https://community.metamask.com/t/my-accounts-just-dont-load/27837/6 "2023-12-28T03:37:33Z")
I understand and it is very unfortunate and quite annoying I can imagine, but it’s extremely important to store your seed phrase safely. For now all we can do is wait for the support to get back to you. I would suggest you do not delete your wallet since you do not have the seed phrase. ---
**Author:** ![yaerna1](https://avatars.discourse-cdn.com/v4/letter/y/838e76/32.png) [@yaerna1](https://community.metamask.com/u/yaerna1)\ **Post date:** [December 28, 2023, 3:43am UTC](https://community.metamask.com/t/my-accounts-just-dont-load/27837/7 "2023-12-28T03:43:53Z")
Learned my lesson for sure. I hope there is a fix they can deploy. I’ve seen a few other people also mention the same issue(or very similar) and some of them were quite vocal at first. Yet they didn’t post much after a while so I’d assume the MetaMask team fixed the issue for them promptly otherwise I’d imagine they’d be a lot more vocal. but maybe I’m just too optimistic idk… ---
**Author:** ![yaerna1](https://avatars.discourse-cdn.com/v4/letter/y/838e76/32.png) [@yaerna1](https://community.metamask.com/u/yaerna1)\ **Post date:** [December 28, 2023, 8:32am UTC](https://community.metamask.com/t/my-accounts-just-dont-load/27837/8 "2023-12-28T08:32:23Z")
The tech support said this is a known bug and they’re working on a fix. Though I’m a bit relieved to hear that, I found someone submitted a PR on MetaMask’s Github regarding this bug weeks ago and no update has been made so far. > > > \### Describe the bug > > I sent an NFT to my wallet on my phone long ago (https://e…therscan.io/tx/0x40f02ab36a05baf37a1743068c37a5f8f49198ecf2b10212fd04f1bb218c7c49) and now when I check on it, I can login to my wallet, but the wallet keeps loading, 0 transactions, and I cannot reveal my private key nor backup my phrase to export my account, because it says "Couldn't unlock your account. Please try again." even though I use the correct password, same for login. If I tap on General settings, I also get weird error. > > \### Expected behavior > > To receive my NFT, and be able to export my account, and get access to it. > > \### Screenshots/Recordings > > !\[Screenshot\_20231217\_115901\_MetaMask\](https://github.com/MetaMask/metamask-mobile/assets/68998708/168949a6-11c0-49c7-a2a9-2868085eadcd) > !\[Screenshot\_20231217\_113635\_MetaMask\](https://github.com/MetaMask/metamask-mobile/assets/68998708/04c1a2de-5f3d-4980-a916-52f8decb806f) > !\[Screenshot\_20231217\_113643\_MetaMask\](https://github.com/MetaMask/metamask-mobile/assets/68998708/80b05fca-cdd7-4885-8f08-b3a4bb69c043) > !\[Screenshot\_20231217\_113658\_MetaMask\](https://github.com/MetaMask/metamask-mobile/assets/68998708/efaaa878-0a29-400d-b454-ea597cf7e7b6) > > > \### Steps to reproduce > > I just downloaded the app from Google Play, and sent an NFT to it. > > \### Error messages or log output > > \`\`\`shell > View: Root > TypeError: Cannot read property 'toLowerCase' of undefined > \`\`\` > > > \### Version > > 7.10.0 > > \### Build type > > None > > \### Device > > Samsung Z Fold 3 > > \### Operating system > > Android > > \### Additional context > > My state logs: > \[388278018660631.txt\](https://github.com/MetaMask/metamask-mobile/files/13695781/388278018660631.txt) > > > \### Severity > > \_No response\_ Wanted to share as I go in case someone else experiences smth similar and needs some insight on the situation. It’s good to know I’m not alone. ---
**Author:** ![2Cu4](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/2cu4/32/26826_2.png) [@2Cu4](https://community.metamask.com/u/2Cu4)\ **Post date:** [December 28, 2023, 8:26pm UTC](https://community.metamask.com/t/my-accounts-just-dont-load/27837/9 "2023-12-28T20:26:12Z")
Glad you got in touch with the team and it is being fixed! Now it’s just a game of patience 😃 ---
**Author:** ![KBeeTheCapybara](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/kbeethecapybara/32/18901_2.png) [@KBeeTheCapybara](https://community.metamask.com/u/KBeeTheCapybara)\ **Post date:** [December 28, 2023, 9:14pm UTC](https://community.metamask.com/t/my-accounts-just-dont-load/27837/10 "2023-12-28T21:14:03Z")
Hi! Were you in Discord earlier today too? I think we chatted. ---
**Author:** ![system](https://europe1.discourse-cdn.com/metamask/original/3X/3/8/3812168020a49f264784b1dbfcf12435abbb09ad.png) [@system](https://community.metamask.com/u/system)\ **Post date:** [January 27, 2024, 2:49am UTC](https://community.metamask.com/t/my-accounts-just-dont-load/27837/11 "2024-01-27T02:49:22Z")
Closed on January 27, 2024, 2:49am UTC This topic was automatically closed after 30 days. New replies are no longer allowed.