# My wallet is not coming up, showing error

**URL:** <https://community.metamask.com/t/my-wallet-is-not-coming-up-showing-error/28726>\
**Category:** NFTs\
**Created:** [April 10, 2024, 8:32pm UTC](https://community.metamask.com/t/my-wallet-is-not-coming-up-showing-error/28726 "2024-04-10T20:32:56Z")\
**Posts on this page:** 4\
**Page:** 2

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**Author:** ![Chinzilla](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/chinzilla/32/14264_2.png) [@Chinzilla](https://community.metamask.com/u/Chinzilla)\
**Post date:** [April 15, 2024, 11:34am UTC](https://community.metamask.com/t/my-wallet-is-not-coming-up-showing-error/28726/21 "2024-04-15T11:34:04Z")

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It would be best if you contact Support team at [https://support.metamask.io](https://support.metamask.io) and click `Start a Conversation`

![support](https://europe1.discourse-cdn.com/metamask/original/2X/9/904c54088d60c961995f00044ec032194956e522.jpeg)

Once you click Start a Conversation a live chat bot will appear on your screen. It will give you an automated response at first, but insist and you should be able to contact the support team.

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**Author:** ![a5g](https://avatars.discourse-cdn.com/v4/letter/a/bc79bd/32.png) [@a5g](https://community.metamask.com/u/a5g)\
**Post date:** [May 6, 2024, 10:18am UTC](https://community.metamask.com/t/my-wallet-is-not-coming-up-showing-error/28726/22 "2024-05-06T10:18:30Z")

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I cannot open MetaMask, after providing password there is error info.  
There is ‘?’ in a field of network name (shall be BSC, Base,) but for me there is ‘?’ and I cannot change it.

- Message: P is undefined
- Code: TypeError

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**Author:** ![nakedwinnie](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/nakedwinnie/32/5551_2.png) [@nakedwinnie](https://community.metamask.com/u/nakedwinnie)\
**Post date:** [May 6, 2024, 6:11pm UTC](https://community.metamask.com/t/my-wallet-is-not-coming-up-showing-error/28726/23 "2024-05-06T18:11:40Z")

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Please reach out to MetaMask Support.

- Visit : [https://support.metamask.io/](https://support.metamask.io/)

- Click the large blue “start a conversation” bubble in the upper middle of page, looks like this:

[![](https://europe1.discourse-cdn.com/metamask/original/3X/b/7/b74bc3bd3f7935c5ca91d9aaa22329d15d6fd4d1.png) ](https://europe1.discourse-cdn.com/metamask/original/3X/b/7/b74bc3bd3f7935c5ca91d9aaa22329d15d6fd4d1.png)

- This will connect you to a bot at first, answer some questions and it will open a ticket for you with an agent.

Remember - NOBODY, including from support, will ask for your secret recovery phrase or for you to input it onto any website for confirmation.

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**Author:** ![system](https://europe1.discourse-cdn.com/metamask/original/3X/3/8/3812168020a49f264784b1dbfcf12435abbb09ad.png) [@system](https://community.metamask.com/u/system)\
**Post date:** [May 10, 2024, 8:33pm UTC](https://community.metamask.com/t/my-wallet-is-not-coming-up-showing-error/28726/24 "2024-05-10T20:33:53Z")

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Closed on May 10, 2024, 8:33pm UTC

This topic was automatically closed after 30 days. New replies are no longer allowed.

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