# New device, can’t find wallet

**URL:** <https://community.metamask.com/t/new-device-can-t-find-wallet/28206>\
**Category:** Backup / Restore / Import\
**Created:** [February 16, 2024, 9:02pm UTC](https://community.metamask.com/t/new-device-can-t-find-wallet/28206 "2024-02-16T21:02:33Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![kenaidude](https://avatars.discourse-cdn.com/v4/letter/k/71c47a/32.png) [@kenaidude](https://community.metamask.com/u/kenaidude)\
**Post date:** [February 16, 2024, 9:02pm UTC](https://community.metamask.com/t/new-device-can-t-find-wallet/28206/1 "2024-02-16T21:02:33Z")

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I recently updated my phone (to and iPhone 15 Pro Max, if that matters). I was able to enter my seed phrase, and create a new password, but I can’t seem to find my original wallet that had my tokens in it. I do know the original wallet address. How do I recover it?

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**Author:** ![2Cu4](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/2cu4/32/26826_2.png) [@2Cu4](https://community.metamask.com/u/2Cu4)\
**Post date:** [February 16, 2024, 9:30pm UTC](https://community.metamask.com/t/new-device-can-t-find-wallet/28206/2 "2024-02-16T21:30:22Z")

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Please take a look here: [https://support.metamask.io/hc/en-us/articles/360015489271-How-to-add-missing-accounts-after-restoring-with-Secret-Recovery-Phrase](https://support.metamask.io/hc/en-us/articles/360015489271-How-to-add-missing-accounts-after-restoring-with-Secret-Recovery-Phrase)

Also please note:  
Any **imported** accounts will **not** be re-added when you restore your wallet using your Secret Recovery Phrase. [They need to be manually re-added](https://support.metamask.io/hc/en-us/articles/360015489331) in the same way you imported them originally.

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**Author:** ![2Cu4](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/2cu4/32/26826_2.png) [@2Cu4](https://community.metamask.com/u/2Cu4)\
**Post date:** [February 16, 2024, 9:32pm UTC](https://community.metamask.com/t/new-device-can-t-find-wallet/28206/3 "2024-02-16T21:32:38Z")

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If the above doesn’t help then consider getting in touch with the support team:

- Visit : [https://support.metamask.io/](https://support.metamask.io/)

- Click the large blue “start a conversation” bubble in the upper middle of page, looks like this:

[![](https://europe1.discourse-cdn.com/metamask/original/3X/b/7/b74bc3bd3f7935c5ca91d9aaa22329d15d6fd4d1.png) ](https://europe1.discourse-cdn.com/metamask/original/3X/b/7/b74bc3bd3f7935c5ca91d9aaa22329d15d6fd4d1.png)

- This will connect you to a bot at first, answer some questions and it will open a ticket for you with an agent.

Remember - NOBODY, including from support, will ask for your secret recovery phrase or for you to input it onto any website for confirmation.

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**Author:** ![system](https://europe1.discourse-cdn.com/metamask/original/3X/3/8/3812168020a49f264784b1dbfcf12435abbb09ad.png) [@system](https://community.metamask.com/u/system)\
**Post date:** [March 17, 2024, 9:03pm UTC](https://community.metamask.com/t/new-device-can-t-find-wallet/28206/4 "2024-03-17T21:03:24Z")

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Closed on March 17, 2024, 9:03pm UTC

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