# No chatbox in live chat

**URL:** <https://community.metamask.com/t/no-chatbox-in-live-chat/28987>\
**Category:** General\
**Created:** [May 24, 2024, 3:34am UTC](https://community.metamask.com/t/no-chatbox-in-live-chat/28987 "2024-05-24T03:34:29Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![EasterBunny](https://avatars.discourse-cdn.com/v4/letter/e/c89c15/32.png) [@EasterBunny](https://community.metamask.com/u/EasterBunny)\
**Post date:** [May 24, 2024, 3:34am UTC](https://community.metamask.com/t/no-chatbox-in-live-chat/28987/1 "2024-05-24T03:34:30Z")

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How can I write to live support?  
No chatbox aviable; Look screenshot:

 ![not chatbox metamask](https://europe1.discourse-cdn.com/metamask/original/3X/6/7/671cb09f131c6bcbf81e16af70177021d1ea4dad.png)

Any idea?

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**Author:** ![tuya](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/tuya/32/15138_2.png) [@tuya](https://community.metamask.com/u/tuya)\
**Post date:** [May 24, 2024, 4:48am UTC](https://community.metamask.com/t/no-chatbox-in-live-chat/28987/2 "2024-05-24T04:48:52Z")

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hi @EasterBunny , Where did you open the online chat? Why is my interface different from yours?  
Make sure to open it from the official link [https://support.metamask.io/](https://support.metamask.io/)

 ![image](https://europe1.discourse-cdn.com/metamask/original/3X/8/e/8e2920688cf8d5f02ad197c8465d995ff5fb2f70.png)

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**Author:** ![EasterBunny](https://avatars.discourse-cdn.com/v4/letter/e/c89c15/32.png) [@EasterBunny](https://community.metamask.com/u/EasterBunny)\
**Post date:** [May 24, 2024, 5:40am UTC](https://community.metamask.com/t/no-chatbox-in-live-chat/28987/3 "2024-05-24T05:40:06Z")

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" Where did you open the online chat?"

I’m doing it from here:

 ![polyg.png](https://europe1.discourse-cdn.com/metamask/original/3X/3/b/3bb69fe8bb2bcbcfc7677b9f501665ab8e966234.png)

And thanks— [https://support.metamask.io/](https://support.metamask.io/) worked 🙂

fre. 24. mai 2024 kl. 06:59 skrev tuya via MetaMask \<[notifications@metamask.discoursemail.com](mailto:notifications@metamask.discoursemail.com)\>:

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**Author:** ![tuya](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/tuya/32/15138_2.png) [@tuya](https://community.metamask.com/u/tuya)\
**Post date:** [May 24, 2024, 6:52am UTC](https://community.metamask.com/t/no-chatbox-in-live-chat/28987/4 "2024-05-24T06:52:13Z")

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OK . The one you used is also the official link.  
I tried it, initially you need to choose one from the menu. If it doesn’t automatically solve your problem, you’ll be able to enter text.

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<div class="post-metadata">

**Author:** ![EasterBunny](https://avatars.discourse-cdn.com/v4/letter/e/c89c15/32.png) [@EasterBunny](https://community.metamask.com/u/EasterBunny)\
**Post date:** [May 24, 2024, 7:27am UTC](https://community.metamask.com/t/no-chatbox-in-live-chat/28987/5 "2024-05-24T07:27:39Z")

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I chosed and bowsing a lot in the menues but chat box never pop up 🙂

fre. 24. mai 2024 kl. 09:02 skrev tuya via MetaMask \<[notifications@metamask.discoursemail.com](mailto:notifications@metamask.discoursemail.com)\>:

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**Author:** ![system](https://europe1.discourse-cdn.com/metamask/original/3X/3/8/3812168020a49f264784b1dbfcf12435abbb09ad.png) [@system](https://community.metamask.com/u/system)\
**Post date:** [June 23, 2024, 3:34am UTC](https://community.metamask.com/t/no-chatbox-in-live-chat/28987/6 "2024-06-23T03:34:42Z")

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Closed on June 23, 2024, 3:34am UTC

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