# Opening Gmail gets stuck in loading screen (Firefox Metamask add-on) **URL:** \ **Category:** General\ **Created:** [March 19, 2025, 2:03pm UTC](https://community.metamask.com/t/opening-gmail-gets-stuck-in-loading-screen-firefox-metamask-add-on/30288 "2025-03-19T14:03:54Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![macrosaga](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/macrosaga/32/25433_2.png) [@macrosaga](https://community.metamask.com/u/macrosaga)\ **Post date:** [March 19, 2025, 2:03pm UTC](https://community.metamask.com/t/opening-gmail-gets-stuck-in-loading-screen-firefox-metamask-add-on/30288/1 "2025-03-19T14:03:54Z")
When I try to open Gmail on Firefox with MetaMask add-on enabled it gets stuck on the loading screen: ![Screenshot 2025-03-19 at 15-34-45 Gmail](https://europe1.discourse-cdn.com/metamask/original/3X/e/b/eb1525c932795a6e5973f2e911a76bcebc5a0cfe.png) But when I disable MetaMask add-on and refresh Firefox page, Gmail is loading. I have tried it on several different machines before creating this issue. - **MetaMask Firefox add-on:** 12.12.0 - **Firefox version:** 136.0.2 (64-bit) - **OS:** Windows 11 Pro 24H2 build 26100.3476 ---
**Author:** ![Coffee7643](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/coffee7643/32/36480_2.png) [@Coffee7643](https://community.metamask.com/u/Coffee7643)\ **Post date:** [March 19, 2025, 2:46pm UTC](https://community.metamask.com/t/opening-gmail-gets-stuck-in-loading-screen-firefox-metamask-add-on/30288/2 "2025-03-19T14:46:15Z")
Hi @macrosaga, thank you for sharing this. Can you please submit a ticket to our support team regarding this issue at [https://support.metamask.io/](https://support.metamask.io/) and click Start a Conversation. A live chat box window will then automatically appear on your screen where you may contact the support team. MetaMask support WILL NEVER ask you to verify your Secret Recovery Phrase. ---
**Author:** ![SPONGKY](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/spongky/32/22647_2.png) [@SPONGKY](https://community.metamask.com/u/SPONGKY)\ **Post date:** [March 21, 2025, 10:44am UTC](https://community.metamask.com/t/opening-gmail-gets-stuck-in-loading-screen-firefox-metamask-add-on/30288/3 "2025-03-21T10:44:32Z")
another solution would be just change/add another browser edge, brave and opera will do ---
**Author:** ![macrosaga](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/macrosaga/32/25433_2.png) [@macrosaga](https://community.metamask.com/u/macrosaga)\ **Post date:** [March 22, 2025, 2:28pm UTC](https://community.metamask.com/t/opening-gmail-gets-stuck-in-loading-screen-firefox-metamask-add-on/30288/4 "2025-03-22T14:28:10Z")
> another solution would be just change/add another browser > > edge, brave and opera will do That’s not a solution my friend. ---
**Author:** ![\_Star](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/_star/32/36316_2.png) [@\_Star](https://community.metamask.com/u/_Star)\ **Post date:** [March 22, 2025, 10:03pm UTC](https://community.metamask.com/t/opening-gmail-gets-stuck-in-loading-screen-firefox-metamask-add-on/30288/5 "2025-03-22T22:03:28Z")
Hi @macrosaga thank you so much for the details, just to confirm, did you contact the MetaMask team following the @Coffee7643 instructions above? in case not, please ensure you are using the latest version of the MetaMask extension, according to the info received the issue was solved 🙏 ---
**Author:** ![system](https://europe1.discourse-cdn.com/metamask/original/3X/3/8/3812168020a49f264784b1dbfcf12435abbb09ad.png) [@system](https://community.metamask.com/u/system)\ **Post date:** [April 18, 2025, 2:04pm UTC](https://community.metamask.com/t/opening-gmail-gets-stuck-in-loading-screen-firefox-metamask-add-on/30288/6 "2025-04-18T14:04:12Z")
Closed on April 18, 2025, 2:04pm UTC This topic was automatically closed after 30 days. New replies are no longer allowed.