# Pls I tried to log into my meta mask wallet with my fingerprint but it kept loading and there is something popping **URL:** \ **Category:** General\ **Created:** [January 5, 2024, 5:31pm UTC](https://community.metamask.com/t/pls-i-tried-to-log-into-my-meta-mask-wallet-with-my-fingerprint-but-it-kept-loading-and-there-is-something-popping/27910 "2024-01-05T17:31:21Z")\ **Posts on this page:** 19\ **Page:** 1
**Author:** ![user3978](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/user3978/32/29527_2.png) [@user3978](https://community.metamask.com/u/user3978)\ **Post date:** [January 5, 2024, 5:31pm UTC](https://community.metamask.com/t/pls-i-tried-to-log-into-my-meta-mask-wallet-with-my-fingerprint-but-it-kept-loading-and-there-is-something-popping/27910/1 "2024-01-05T17:31:21Z")
Pls I tried to log into my meta mask wallet with my fingerprint but it kept loading and there is something popping bringing " Type Error cannot read property name of undefined" I’m reporting this issue so it can be fixed ---
**Author:** ![2Cu4](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/2cu4/32/26826_2.png) [@2Cu4](https://community.metamask.com/u/2Cu4)\ **Post date:** [January 5, 2024, 5:38pm UTC](https://community.metamask.com/t/pls-i-tried-to-log-into-my-meta-mask-wallet-with-my-fingerprint-but-it-kept-loading-and-there-is-something-popping/27910/2 "2024-01-05T17:38:24Z")
Have you tried to restart your device? ---
**Author:** ![user3978](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/user3978/32/29527_2.png) [@user3978](https://community.metamask.com/u/user3978)\ **Post date:** [January 5, 2024, 6:46pm UTC](https://community.metamask.com/t/pls-i-tried-to-log-into-my-meta-mask-wallet-with-my-fingerprint-but-it-kept-loading-and-there-is-something-popping/27910/3 "2024-01-05T18:46:41Z")
Yes I have restart my phone severally it’s still bringing same thing. Pls help me out ---
**Author:** ![user3978](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/user3978/32/29527_2.png) [@user3978](https://community.metamask.com/u/user3978)\ **Post date:** [January 5, 2024, 6:50pm UTC](https://community.metamask.com/t/pls-i-tried-to-log-into-my-meta-mask-wallet-with-my-fingerprint-but-it-kept-loading-and-there-is-something-popping/27910/4 "2024-01-05T18:50:21Z")
Funniest part I don’t have my seed phrase ---
**Author:** ![nakedwinnie](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/nakedwinnie/32/5551_2.png) [@nakedwinnie](https://community.metamask.com/u/nakedwinnie)\ **Post date:** [January 5, 2024, 7:26pm UTC](https://community.metamask.com/t/pls-i-tried-to-log-into-my-meta-mask-wallet-with-my-fingerprint-but-it-kept-loading-and-there-is-something-popping/27910/6 "2024-01-05T19:26:19Z")
Please reach out to MetaMask Support. - Visit : [https://support.metamask.io/](https://support.metamask.io/) - Click the large blue “start a conversation” bubble in the upper middle of page, looks like this: [![](https://europe1.discourse-cdn.com/metamask/original/3X/b/7/b74bc3bd3f7935c5ca91d9aaa22329d15d6fd4d1.png) ](https://europe1.discourse-cdn.com/metamask/original/3X/b/7/b74bc3bd3f7935c5ca91d9aaa22329d15d6fd4d1.png) - This will connect you to a bot at first, answer some questions and it will open a ticket for you with an agent. Remember - NOBODY, including from support, will ask for your secret recovery phrase or for you to input it onto any website for confirmation. ---
**Author:** ![user3978](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/user3978/32/29527_2.png) [@user3978](https://community.metamask.com/u/user3978)\ **Post date:** [January 5, 2024, 7:27pm UTC](https://community.metamask.com/t/pls-i-tried-to-log-into-my-meta-mask-wallet-with-my-fingerprint-but-it-kept-loading-and-there-is-something-popping/27910/7 "2024-01-05T19:27:44Z")
What should I do pls to fix this back ---
**Author:** ![2Cu4](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/2cu4/32/26826_2.png) [@2Cu4](https://community.metamask.com/u/2Cu4)\ **Post date:** [January 5, 2024, 7:29pm UTC](https://community.metamask.com/t/pls-i-tried-to-log-into-my-meta-mask-wallet-with-my-fingerprint-but-it-kept-loading-and-there-is-something-popping/27910/8 "2024-01-05T19:29:09Z")
Get in touch with the support team as @nakedwinnie suggested and do NOT uninstall your MetaMask app. ---
**Author:** ![user3978](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/user3978/32/29527_2.png) [@user3978](https://community.metamask.com/u/user3978)\ **Post date:** [January 5, 2024, 9:14pm UTC](https://community.metamask.com/t/pls-i-tried-to-log-into-my-meta-mask-wallet-with-my-fingerprint-but-it-kept-loading-and-there-is-something-popping/27910/9 "2024-01-05T21:14:03Z")
I can’t found any blue button . Pls I need to fix this as soon as possible pls ---
**Author:** ![nakedwinnie](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/nakedwinnie/32/5551_2.png) [@nakedwinnie](https://community.metamask.com/u/nakedwinnie)\ **Post date:** [January 5, 2024, 9:34pm UTC](https://community.metamask.com/t/pls-i-tried-to-log-into-my-meta-mask-wallet-with-my-fingerprint-but-it-kept-loading-and-there-is-something-popping/27910/10 "2024-01-05T21:34:19Z")
It may take a few seconds to load, if not please see here on the Knowledge Base: > **[I can't access the 'Start a Conversation' button on the Support page](https://support.metamask.io/hc/en-us/articles/5973459712283-I-can-t-access-the-Start-a-Conversation-button-on-the-Support-page)** > > The 'Start a Conversation' button on our Support page allows you to access a live chat, and get through to an agent if our bot doesn't resolve your issue first. It looks like this on desktop browse... ---
**Author:** ![user3978](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/user3978/32/29527_2.png) [@user3978](https://community.metamask.com/u/user3978)\ **Post date:** [January 5, 2024, 10:35pm UTC](https://community.metamask.com/t/pls-i-tried-to-log-into-my-meta-mask-wallet-with-my-fingerprint-but-it-kept-loading-and-there-is-something-popping/27910/11 "2024-01-05T22:35:02Z")
It’s not working out . Pls . ---
**Author:** ![nakedwinnie](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/nakedwinnie/32/5551_2.png) [@nakedwinnie](https://community.metamask.com/u/nakedwinnie)\ **Post date:** [January 5, 2024, 10:46pm UTC](https://community.metamask.com/t/pls-i-tried-to-log-into-my-meta-mask-wallet-with-my-fingerprint-but-it-kept-loading-and-there-is-something-popping/27910/12 "2024-01-05T22:46:53Z")
Have you followed the steps on the article? Tried another browser? Disabling any interfering applications like adblockers? ---
**Author:** ![user3978](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/user3978/32/29527_2.png) [@user3978](https://community.metamask.com/u/user3978)\ **Post date:** [January 5, 2024, 11:34pm UTC](https://community.metamask.com/t/pls-i-tried-to-log-into-my-meta-mask-wallet-with-my-fingerprint-but-it-kept-loading-and-there-is-something-popping/27910/13 "2024-01-05T23:34:58Z")
It’s still not working out . Crying out loud oh ---
**Author:** ![user3978](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/user3978/32/29527_2.png) [@user3978](https://community.metamask.com/u/user3978)\ **Post date:** [January 5, 2024, 11:35pm UTC](https://community.metamask.com/t/pls-i-tried-to-log-into-my-meta-mask-wallet-with-my-fingerprint-but-it-kept-loading-and-there-is-something-popping/27910/14 "2024-01-05T23:35:40Z")
Is there way of sending what’s it’s bringing. For more clarification ---
**Author:** ![user3978](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/user3978/32/29527_2.png) [@user3978](https://community.metamask.com/u/user3978)\ **Post date:** [January 5, 2024, 11:44pm UTC](https://community.metamask.com/t/pls-i-tried-to-log-into-my-meta-mask-wallet-with-my-fingerprint-but-it-kept-loading-and-there-is-something-popping/27910/15 "2024-01-05T23:44:28Z")
![Screenshot_20240105-171440~2.jpg](https://europe1.discourse-cdn.com/metamask/original/3X/6/9/6902b5fc0504f84dc833d7775049219e84cc8575.jpeg) ---
**Author:** ![xf0707](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/xf0707/32/38482_2.png) [@xf0707](https://community.metamask.com/u/xf0707)\ **Post date:** [January 5, 2024, 11:58pm UTC](https://community.metamask.com/t/pls-i-tried-to-log-into-my-meta-mask-wallet-with-my-fingerprint-but-it-kept-loading-and-there-is-something-popping/27910/16 "2024-01-05T23:58:26Z")
Contact the support staff as described by nakedwinnie and you will get a more professional and comprehensive answer! > [@Pls I tried to log into my meta mask wallet with my fingerprint but it kept loading and there is something popping](https://community.metamask.io/t/pls-i-tried-to-log-into-my-meta-mask-wallet-with-my-fingerprint-but-it-kept-loading-and-there-is-something-popping/27910/6): > > Please reach out to MetaMask Support. Visit : [https://support.metamask.io/](https://support.metamask.io/) Click the large blue “start a conversation” bubble in the upper middle of page, looks like this: [[image] ](https://europe1.discourse-cdn.com/metamask/original/3X/b/7/b74bc3bd3f7935c5ca91d9aaa22329d15d6fd4d1.png) This will connect you to a bot at first, answer some questions and it will open a ticket for you with an agent. Remember - NOBODY, including from support, will ask for your secret recovery phrase or for you to input it onto any website for confirmation. ---
**Author:** ![Urban.Moods](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/urban.moods/32/36481_2.png) [@Urban.Moods](https://community.metamask.com/u/Urban.Moods)\ **Post date:** [January 6, 2024, 12:52pm UTC](https://community.metamask.com/t/pls-i-tried-to-log-into-my-meta-mask-wallet-with-my-fingerprint-but-it-kept-loading-and-there-is-something-popping/27910/17 "2024-01-06T12:52:36Z")
You can also contact the MM support team from inside the app or browser extension. You go to Settings → support. ---
**Author:** ![user3978](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/user3978/32/29527_2.png) [@user3978](https://community.metamask.com/u/user3978)\ **Post date:** [January 6, 2024, 8:56pm UTC](https://community.metamask.com/t/pls-i-tried-to-log-into-my-meta-mask-wallet-with-my-fingerprint-but-it-kept-loading-and-there-is-something-popping/27910/18 "2024-01-06T20:56:26Z")
Is still not working out . How will I get back my wallet ---
**Author:** ![Urban.Moods](https://dub1.discourse-cdn.com/metamask/user_avatar/community.metamask.com/urban.moods/32/36481_2.png) [@Urban.Moods](https://community.metamask.com/u/Urban.Moods)\ **Post date:** [January 7, 2024, 11:28am UTC](https://community.metamask.com/t/pls-i-tried-to-log-into-my-meta-mask-wallet-with-my-fingerprint-but-it-kept-loading-and-there-is-something-popping/27910/19 "2024-01-07T11:28:55Z")
Did you contact the team like we advised above? ---
**Author:** ![system](https://europe1.discourse-cdn.com/metamask/original/3X/3/8/3812168020a49f264784b1dbfcf12435abbb09ad.png) [@system](https://community.metamask.com/u/system)\ **Post date:** [February 6, 2024, 11:29am UTC](https://community.metamask.com/t/pls-i-tried-to-log-into-my-meta-mask-wallet-with-my-fingerprint-but-it-kept-loading-and-there-is-something-popping/27910/20 "2024-02-06T11:29:22Z")
Closed on February 6, 2024, 11:29am UTC This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.